BUS 303 - Advanced Operations Management

Purchase Course

Course curriculum

1. Introduction
1. What Is Operations Management?
2. Goods & Services
3. Process Management
4. Supply Chains & Inventory
5. Quality Control
6. Lesson Summary
7. Quiz 1.1
1. What Is a Business Model?
2. Types of Business Models
3. Business Models and Operations
4. Forming a Business Model
5. Lesson Summary
6. Quiz 1.2
1. Evolution of Operations & Supply Chain
2. Early 20th Century
3. The 1960s & 1970s
4. The 1980s
5. The 1990s
6. 2000 & Beyond
7. Lesson Summary
8. Quiz 1.3
1. Positioning Strategy
2. Cost Positioning Strategy
3. Quality Positioning Strategy
4. Flexibility Positioning Strategy
5. Speed Positioning Strategy
6. Innovation Positioning Strategy
7. Service Positioning Strategy
8. Lesson Summary
9. Quiz 1.4
1. Production
2. Productivity
3. Multi-Factor Productivity
4. Critical Variables Enhancing Productivity
5. Productivity & Competitiveness
6. Lesson Summary
7. Quiz 1.5
1. Business Management Process
2. Continuous Improvement
3. Lesson Summary
4. Quiz 1.6
1. Services
2. Marketing Services
3. Intangibility
4. Inseparability
5. Heterogeneity
6. Perishability
7. Product Strategy for Services
8. Place Strategy for Services
9. Promotion Strategy for Services
10. Price Strategy for Services
11. Lesson Summary
12. Quiz 1.7
1. What Is the Theory of Constraints?
2. Key Assumption Regarding TOC
3. Application of TOC
4. Lesson Summary
5. Quiz 1.8
1. What Is a Value Chain?
2. Value Chain Analysis
3. Value Chain Example
4. Lesson Summary
5. Quiz 1.9
1. Introduction
1. What Is a Business Process?
2. Business Process Modeling (BPM)
3. Flowcharts
4. Data Flow Diagrams
5. Gantt Chart & BPMN
6. Lesson Summary
7. Quiz 2.1
1. What Are Business Processes?
2. Customer Intensive Processes
3. Systems Intensive Processes
4. Document Intensive Processes
5. Decisions Intensive Processes
6. What About Customization?
7. Lesson Summary
8. Quiz 2.2
1. Definition of Process Maps
2. Determining the Process
3. Flowchart Symbols for Process Maps
4. Lesson Summary
5. Quiz 2.3
1. Enterprise Resource Planning
2. Advantages
3. Challenges
4. Software
5. Examples
6. Lesson Summary
7. Quiz 2.4
1. Process Metrics
2. Thruput
3. Inventory
4. Flow Time
5. Lesson Summary
6. Quiz 2.5
1. What Are Process Configurations?
2. Reducing Customer Flow Time
3. Increasing System Capacity
4. Balancing the Line
5. Using Flexible Resources
6. Lesson Summary
7. Quiz 2.6
1. Business Process Bottlenecks
2. Balancing Overproduction
3. Increasing Process Capacity
4. Lesson Summary
5. Quiz 2.7
1. Batching
2. Efficiency
3. In Production
4. In Operations
5. Lesson Summary
6. Quiz 2.8
1. What Is a Balanced Scorecard?
2. Who Uses It and Why?
3. Example 1: Financial Institution
4. Example 2: Bank
5. Example 3: Charity
6. Lesson Summary
7. Quiz 2.9
1. Introduction
1. Definition of Quality
2. Quality Perspectives
3. Eight Dimensions of Quality
4. Lesson Summary
5. Quiz 3.1
1. Further, Better, Faster
2. Continuous Quality Improvement
3. Plan, Do, Check, and Act
4. Lesson Summary
5. Quiz 3.2
1. What Is Quality?
2. Examples
3. Key Components
4. Lesson Summary
5. Quiz 3.3
1. Productivity and Quality
2. How Do Productivity and Quality Affect Profitability?
3. The Managers
4. Lesson Summary
5. Quiz 3.4
1. Quality Circle Definition
2. Quality Circle Structure
3. Team Member Responsibilities
4. How to Conduct Quality Circles
5. Lesson Summary
6. Quiz 3.5
1. What is ISO 9000 Certification?
2. The 8 Principles of ISO 9000
3. The ISO 9000 Certification Process
4. Lesson Summary
5. Quiz 3.6
1. Introduction
1. Process Control
2. Causes of Variation
3. Plan, Do, Study, Act
4. Lesson Summary
5. Quiz 4.1
1. What Is Total Quality Management?
2. What Are the Five Principles of TQM?
3. Produce Quality Work the First Time
4. Focus on the Customer
5. Approach Improvement Strategically
6. Improve Continuously
7. Encourage Mutual Respect & Teamwork
8. How Does TQM Work Interdepartmentally?
9. Lesson Summary
10. Quiz 4.2
1. What Is Total Quality Management?
2. Important TQM Decisions
3. Implementing TQM
4. Lesson Summary
5. Quiz 4.3
1. TQM and the Men Who Made Us Think About It
2. Deming's Philosophy on TQM
3. Juran's Approach to Quality Planning, Control and Improvement
4. Crosby's Ideology of Conformance to Quality Standards
5. Lesson Summary
6. Quiz 4.4
1. It's All About Quality
2. The History of TQM
3. But What Really is TQM?
4. Reengineering
5. Kaizen
6. Lesson Summary
7. Quiz 4.5
1. Six Sigma
2. Principles
3. Process
4. Lesson Summary
5. Quiz 4.6
1. Introduction
1. What Is Quantity Demanded?
2. Examples of Quantity Demanded
3. Holiday Shopping
4. Seasonal Demand: Landscaping
5. Weighing Options: Laundry Detergents
6. Lesson Summary
7. Quiz 5.1
1. Aggregate Supply and Demand
2. Supply and Demand - Basics
3. Aggregate Supply and Demand
4. AS/AD Model
5. Lesson Summary
6. Quiz 5.2
1. What Is Demand Forecasting?
2. Moving Average Formula
3. Exponential Smoothing
4. Lesson Summary
5. Quiz 5.3
1. Demand Forecasting
2. Qualitative Method
3. Focus Groups
4. Surveys
5. Lesson Summary
6. Quiz 5.4
1. What Is Demand?
2. When Demand Increases
3. Outsourcing
4. Increasing Prices
5. Lesson Summary
6. Quiz 5.5
1. Introduction
1. Operational Performance Metrics
2. Measures of Production
3. Service Measures
4. Customer Satisfaction
5. Lesson Summary
6. Quiz 6.1
1. Data Distributions
2. Range
3. Variance
4. Standard Deviation
5. Lesson Summary
6. Quiz 6.2
1. What Is Process Variability?
2. What Is Variation?
3. What Is A Histogram?
4. Lesson Summary
5. Quiz 6.3
1. Perpetual Inventory Systems
2. Inventory Valuation
3. Specific Identification
4. First-In, First-Out
5. Last-In, First-Out
6. Weighted Average
7. Lesson Summary
8. Quiz 6.4
1. Introduction
1. Supply Chain Integration
2. Relationship Integration
3. Measurement Integration
4. Technology/Planning Integration
5. Material and Service Supplier Integration
6. Internal Operations Integration
7. Customer Integration
8. Lesson Summary
9. Quiz 7.1
1. Supply Chains
2. Activities of SCM
3. Lesson Summary
4. Quiz 7.2
1. Logistics Defined
2. Logistics Activities
3. Intermediaries and Logistics
4. Lesson Summary
5. Quiz 7.3
1. Supply Chain Management Defined
2. Supply Chain Elements
3. Supply Chain Elements & Strategy
4. Lesson Summary
5. Quiz 7.4
1. Bullwhip Effect Defined
2. Example
3. Causes of the Bullwhip Effect
4. Costs Related to the Bullwhip Effect
5. Lesson Summary
6. Quiz 7.5
1. Merchandise Inventory
2. Goods in Transit
3. Goods in Consignment
4. Goods Damaged or Obsolete
5. Lesson Summary
6. Quiz 7.6
1. Inventory Costs
2. Ordering Costs
3. Carrying Costs
4. Shortage Costs
5. COGS
6. Lesson Summary
7. Quiz 7.7
1. Introduction
1. Supply Chain Management
2. Why Supply Chain Sustainability?
3. Conceptual Framework
4. Application
5. Lesson Summary
6. Quiz 8.1
1. Just in Time Inventory Definition
2. JIT Inventory Example
3. Why Use JIT Inventory?
4. JIT Risk
5. Lesson Summary
6. Quiz 8.2
1. Organizational Structure
2. Lean Organizational Structure
3. Value Stream
4. Lesson Summary
5. Quiz 8.3
1. Japan and the Origin of 5S
2. Identifying The 5S Approach
3. Theory
4. A Lean Business Is a Clean Business
5. Lesson Summary
6. Quiz 8.4
1. Introduction
1. The Project Team
2. Roles of the Project Team
3. Member Responsibilities
4. Work Breakdown Structure
5. Organizing Tasks and Time
6. The Responsibility Assignment Matrix (RACI)
7. Lesson Summary
8. Quiz 9.1
1. Never Enough Time
2. PERT
3. Types of Time
4. Lesson Summary
5. Quiz 9.2
1. Blamestorming
2. Henry Gantt
3. The Gantt Chart
4. Task and Bonus System
5. Lesson Summary
6. Quiz 9.3
1. Decision Making
2. Defining the Problem
3. Identifying Limiting Factors
4. Develop Potential Alternatives
5. Analyze the Alternatives
6. Implement the Alternative
7. Establish a Control and Evaluation System
8. Lesson Summary
9. Quiz 9.4
1. What Is Certain
2. Weighing Risk
3. Several Perspectives
4. Lesson Summary
5. Quiz 9.5
1. Decision Making Tools
2. The Decision Tree
3. Payback Analysis
4. Simulation
5. Lesson Summary
6. Quiz 9.6
1. Introduction
1. Fixed Costs
2. Formula for Fixed Costs
3. Lesson Summary
4. Quiz 10.1
1. Cost-Benefit Analysis Methods
2. Payback Period
3. Accounting Rate of Return
4. One Final Consideration
5. Lesson Summary
6. Quiz 10.2
1. ROI Defined
2. Basic ROI Formula and Example
3. Formula for Shareholders and Example
4. Lesson Summary
5. Quiz 10.3
1. Introduction to ABC Analysis
2. Examples of ABC Inventory Analysis Use
3. Benefits of ABC Inventory Analysis
4. Lesson Summary
5. Quiz 10.4
1. Introduction
1. What Is a Risk Register?
2. Why Create a Risk Register?
3. Formulation of the Risk Register
4. Analysis of Risk Register
5. Lesson Summary
6. Quiz 11.1
1. The Risk Management Plan
2. Key Metrics
3. Lesson Summary
4. Quiz 11.2
1. Introduction to Risks
2. Risk and the Risk Matrix
3. Risk Measurements
4. A Risk Contingency Plan
5. Lesson Summary
6. Quiz 11.3
1. Managing Risk
2. Adding Resources
3. Working Employees More with Overtime
4. Delaying the Project
5. Reducing the Project's Scope
6. Lesson Summary
7. Quiz 11.4
1. Exam Instructions
2. Final Exam

About this course

$54.99
405 lessons
0 hours of video content

Ch 1 - Introductions to Operations Management

Ch 1.1 - Operations Management: Definition & Fundamentals

Ch 1.2 - What is a Business Model? - Definition & Relationship to Operations

Ch 1.3 - History of Operations & Supply Chain Management

Ch 1.4 - Positioning Strategy: Definition & Examples

Ch 1.5 - Production, Productivity & Competitiveness

Ch 1.6 - Business Management Processes: Definition, Types & Importance

Ch 1.7 - Services Marketing: The Difference Between Services and Goods

Ch 1.8 - The Theory of Constraints: Business Applications

Ch 1.9 - What Is a Value Chain? - Definition, Analysis & Example

Ch 2 - Business & Operations Processes

Ch 2.1 - What is Business Process Modeling (BPM)? - Definition, Notation & Examples

Ch 2.2 - Business Processes: Identification & Analysis

Ch 2.3 - Operations Management: How to Build a Process Map

Ch 2.4 - Enterprise Resource Planning: Using ERP to Integrate Business Processes

Ch 2.5 - Process Metrics: Thruput, Inventory & Flow Time

Ch 2.6 - Process Configurations & Effects on System Performance

Ch 2.7 - Identifying & Managing Business Process Bottlenecks

Ch 2.8 - Using Batching in Operation Process Design

Ch 2.9 - The Balanced Scorecard Strategy

Ch 3 - Quality Management & Control

Ch 3.1 - Product Quality in Operations & Supply Chains: Definition & Dimensions

Ch 3.2 - What is Continuous Quality Improvement? - Definition, Process & Methodologies

Ch 3.3 - What Is Quality Management System? - Definition & Examples

Ch 3.4 - Productivity, Quality, Profitability and the Role of Managers

Ch 3.5 - Quality Circle: Definition & Process

Ch 3.6 - ISO 9000 Certification

Ch 4 -Continuous Process Improvement

Ch 4.1 - Statistical Process Control: Definition & Examples

Ch 4.2 - Total Quality Management (TQM): Definition, Principles & Examples

Ch 4.3 - Implementing Total Quality Management (TQM) in an Organization

Ch 4.4 - Deming, Juran & Crosby: Contributors to TQM

Ch 4.5 - Quality School of Management: Kaizen & Reengineering Approaches

Ch 4.6 - Six Sigma: Principles & Process

Ch 5 - Forecast & Demand Planning

Ch 5.1 - Quantity Demanded: Definition & Factors

Ch 5.2 - Understanding Aggregate Supply & Demand

Ch 5.3 - Demand Forecasting Techniques: Moving Average & Exponential Smoothing

Ch 5.4 - Using Qualitative Data for Demand Forecasting

Ch 5.5 - Alternatives for Managing Demand

Ch 6 - Performance Metrics & Process Variability Analysis

Ch 6.1 - Common Operational Performance Metrics

Ch 6.2 - Understanding Statistical Variability

Ch 6.3 - Using Statistics to Measure & Analyze Process Variability in Business

Ch 6.4 - Inventory Valuation Methods: Specific Identification, FIFO, LIFO & Weighted Average

Ch 7 - Supply Chain & Inventory Management

Ch 7.1 - Supply Chain Management: Technology, Measurement, Relationship & Material Integration

Ch 7.2 - Supply Chain Management in the Business, Supplier & Customer Network

Ch 7.3 - Logistics of Goods and Services

Ch 7.4 - Supply Chain Management: Elements & Goals

Ch 7.5 - Bullwhip Effect: Causes & Effects

Ch 7.6 - Items that Make Up Merchandise Inventory

Ch 7.7 - Inventory Cost: Definition, Methods & Types

Ch 8 - Sustainability & Lean Management Systems

Ch 8.1 - Supply Chain Sustainability: Environmentally Sound Choices

Ch 8.2 - Just in Time Inventory: Definition, Advantages & Examples

Ch 8.3 - Lean Organizational Structure

Ch 8.4 - The 5S Approach to Waste Elimination for Lean Businesses

Ch 9 - Project Management for Operations

Ch 9.1 - The Project Team and Work Breakdown Structure

Ch 9.2 - PERT Analysis & Project Completion

Ch 9.3 - Gantt Charts & Bar Graphs: Henry Gantt's Contributions to Management

Ch 9.4 - The Decision Making Process for Organizations

Ch 9.5 - Decision Making for Managers: Certainty, Risk & Uncertainty

Ch 9.6 - Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations

Ch 10 - Cost Analysis

Ch 10.1 - Fixed Costs: Definition, Formula & Examples

Ch 10.2 - Cost-Benefit Analysis: Payback & Accounting Rate of Return

Ch 10.3 - Return on Investment: Definition, Formula & Example

Ch 10.4 - ABC Cost & Inventory Analysis: Examples

Ch 11 - Managing Risk in Operations Management

Ch 11.1 - Risk Registers in Operations Management

Ch 11.2 - Assessing Earned Value to Track Progress & Measure Risk

Ch 11.3 - Types of Risk & Creating Contingency Plans

Ch 11.4 - Methods for Responding to Risk as it Happens

FINAL EXAM

About this course