Organizational Communication

Organizational communication is a broad field that encompasses all forms of communication that allow organizations such as companies, government agencies, and non-profits to function, grow, connect with stakeholders, and contribute to society.

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Course curriculum

1. Welcome!
1. Organizational Communication
2. Early Assumptions
3. Major Contributors
4. Current Trends
5. Lesson Summary
6. Quiz 1.1
1. Effective Communication
2. Why Communication Matters
3. How to Communicate
4. Lesson Summary
5. Quiz 1.2
1. Effective Communication
2. Practical
3. Factual
4. Clear and Concise
5. Lesson Summary
6. Quiz 1.3
1. Definition of Barriers
2. Physical Separation Barrier
3. Status Differences
4. Gender Differences
5. Cultural Diversity
6. Language
7. Lesson Summary
8. Quiz 1.4
1. Technology Issues
2. Email Etiquette
3. Texting Etiquette
4. Social Media
5. Telephone
6. Lesson Summary
7. Quiz 1.5
1. Legal Communication
2. Disclaimers
3. Disclosures
4. Marketing Communications
5. Reporting
6. Internal Communications
7. Ethical Communications
8. Lesson Summary
9. Quiz 1.6
1. Introduction
1. The Vital Organ of Management
2. The Nature of Managerial Communication
3. The Importance of Effective Managerial Communication
4. Effective Communication When Planning, Organizing, Leading, and Controlling
5. Lesson Review
6. Quiz 2.1
1. Spice is the Variety of Life
2. Interpersonal Communication
3. Nonverbal Communication
4. Written Communication
5. Oral Communication
6. Lesson Summary
7. Quiz 2.3
1. Process of Interpersonal Communication
2. Types of Organizational Communication
3. Lesson Summary
4. Quiz 2.3
1. Internal Communication Defined
2. Examples of Internal Communication
3. Lesson Summary
4. Quiz 2.4
1. Definition of External Communication
2. Channels of Communication
3. Strategies of External Communication
4. Lesson Summary
5. Quiz 2.5
1. What Is Upward Communication?
2. Advantages of Upward Communication
3. Disadvantages of Upward Communication
4. Examples of Upward Communication
5. Lesson Summary
6. Quiz 2.6
1. Horizontal Communication: Definition
2. Advantages
3. Disadvantages
4. Examples
5. Lesson Summary
6. Quiz 2.7
1. Downward Communication
2. Advantages
3. Disadvantages
4. Example
5. Lesson Summary
6. Quiz 2.8
1. Communication Styles
2. Direct Communication
3. Which Communication Style Should You Use?
4. Lesson Summary
5. Quiz 2.9
1. Introduction
1. Communicating in Teams
2. Key Elements of Teams
3. Tools of Team Communication
4. Lesson Summary
5. Quiz 3.1
1. A Group by Any Name
2. Types of Groups
3. Lesson Summary
4. Quiz 3.2
1. Teamwork and Trust
2. Building Trust in a Business Team
3. Trust Building Activities
4. Lesson Summary
5. Quiz 3.3
1. Team Collaboration and a Common Purpose
2. Clarify Roles to Avoid Confusion
3. Communicate Honestly and Frequently
4. Develop Trust
5. Appreciate Team Diversity
6. Lesson Summary
7. Quiz 3.4
1. Team Deliverables & Milestones
2. Team Tasks
3. Process
4. Lesson Summary
5. Quiz 3.5
1. What Is Workplace Coaching?
2. Benefits & Importance
3. Effective Coaching
4. Behaviors & Tactics
5. Lesson Summary
6. Quiz 3.6
1. Exam Instructions
2. Final Exam

About this course

$59.00
127 lessons
0 hours of video content

Organizational Communication

Course curriculum

Chapter 1 - Introduction to Organizational Communication

Ch 1.1 - Organizational Communication: History & Trends

Ch 1.2 - Why Communication Matters in the Workplace

Ch 1.3 - Elements of Effective Communication in the Workplace

Ch 1.4 - Barriers to Effective Communication: Definition & Examples

Ch 1.5 - The Importance of Using Communication Technology Wisely

Ch 1.6 - Legal and Ethical Communication: Description & Importance

Ch 2 - Types of Communications in Organizations

Ch 2.1 - Managerial Communication

Ch 2.2 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral

Ch 2.3 - What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples

Ch 2.4 - Internal Communication in an Organization: Definition, Strategies & Examples

Ch 2.5 - What Is External Communication in Business? - Definition, Strategies & Examples

Ch 2.6 - Upward Communication: Definition, Advantages, Disadvantages & Examples

Ch 2.7 - Horizontal Communication: Definition, Advantages, Disadvantages & Examples

Ch 2.8 - Downward Communication: Definition, Advantages & Disadvantages

Ch 2.9 - Direct Communication: Definition & Examples

Ch 3 - Communicating and Collaborating in Teams

Ch 3.1 - Communicating in Team-Based Organizations

Ch 3.2 - Groups in Organizations: Formation & Types

Ch 3.3 - Trust Building in Business Teams: Definition, Activities & Exercises

Ch 3.4 - Building a Collaborative Team Environment

Ch 3.5 - Team Process & Performance in Organizations

Ch 3.6 - Coaching in the Workplace: Definition & Importance

FINAL EXAM

About this course