PRIVACY NOTICE
Last updated: 11/14/2024
Thank you for choosing to be part of our community at UPI Study Inc. (“UPI Study,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at [email protected].
When you use our website, mobile application, and more generally, any of our services (the "Services"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services, including via upistudy.com, as well as any related services, sales, marketing, or events.
Please read this privacy notice carefully to understand how we handle your personal data.
TABLE OF CONTENTS
- What Information Do We Collect?
- How Do We Use Your Information?
- SMS Messaging Data Usage and Privacy
- Will Your Information Be Shared With Anyone?
- Do We Use Cookies and Other Tracking Technologies?
- Do We Use Google Maps?
- How Do We Handle Your Social Logins?
- What Is Our Stance on Third-Party Websites?
- How Long Do We Keep Your Information?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- Do California Residents Have Specific Privacy Rights?
- Do We Make Updates to This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, or Delete the Data We Collect From You?
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
In short: We collect personal information that you provide to us directly.
We collect personal information that you voluntarily provide when you:
- Register for an account.
- Express interest in obtaining information about us, our Services, or our products.
- Participate in activities on the website (e.g., posting in forums, entering contests, or using tools).
- Contact us directly through any channel.
Personal information we collect may include the following:
- Identifiers: Full name, email address, phone number, mailing address, billing address, and other similar contact data.
- Authentication Data: Passwords, usernames, and security questions/answers.
- Consent Information: Records of your consent for communications, including SMS messaging.
- Payment Details: Credit card or other payment data (processed via secure third-party payment processors).
- Preferences: Communication preferences, feedback, or survey responses.
Social Media Login Data:
If you choose to register or log in using social media account details (e.g., Facebook, Google), we will collect the information described in Section 7: How Do We Handle Your Social Logins?
Accuracy of Data:
All personal information you provide must be accurate and complete. Please notify us of any changes to your information.
Information Automatically Collected
In short: Certain information—like your IP address and/or device characteristics—is collected automatically when you interact with our Services.
We automatically collect certain technical information when you access or use our website, such as:
- Log Data: Includes your IP address, browser type, device information, operating system, referring URLs, and activity logs.
- Usage Data: Tracks your interactions with our website, including time spent, clicks, and pages viewed.
- Device Data: Includes your device model, operating system version, and mobile carrier information.
- Location Data: Approximate location derived from your IP address or other location-based tools.
Information Collected Through Cookies and Similar Technologies
Like many businesses, we use cookies and similar tracking technologies to collect information. For more details, see Section 5: Do We Use Cookies and Other Tracking Technologies?
Information Collected From Other Sources
We may obtain data about you from public databases, joint marketing partners, social media platforms, or other third parties. Examples include:
- Updated contact details from public databases.
- Marketing data from partners to improve our targeting and services.
2. HOW DO WE USE YOUR INFORMATION?
In short: We process your information to provide, improve, and secure our Services, fulfill contractual obligations, and comply with legal requirements.
We use personal information collected via our website and other channels for the following purposes:
To Provide and Manage Services:
- Create and manage your account.
- Respond to your inquiries and provide support.
- Process transactions, including payments and refunds.
- Facilitate communication, including through SMS.
For Marketing and Promotional Activities:
- Send promotional emails, newsletters, or SMS messages (with explicit consent).
- Deliver targeted advertisements based on preferences or past interactions.
For Analytics and Improvement:
- Monitor and analyze usage trends to improve website performance and user experience.
- Conduct research and development to innovate and enhance our offerings.
To Protect Our Services:
- Detect, investigate, and prevent fraudulent or illegal activities.
- Enforce our Terms of Use and other policies.
To Comply With Legal Obligations:
- Respond to subpoenas, court orders, or other legal processes.
- Maintain records as required by applicable laws.
3. SMS MESSAGING DATA USAGE AND PRIVACY
UPI Study Inc. is committed to ensuring the transparent, secure, and compliant use of SMS data in alignment with applicable laws, including the Telephone Consumer Protection Act (TCPA), and industry standards.
Purpose of SMS Messaging
We use SMS messaging exclusively for the following purposes:
Transactional Messaging:
- Responding to user inquiries initiated by the user.
- Sending account-related notifications, such as confirmations, password resets, or updates regarding course progress.
- Providing status updates for orders, subscriptions, or payments.
Promotional Messaging (with Explicit Consent):
- Sending promotional offers, surveys, or recommendations exclusively to users who have explicitly opted in to receive marketing messages.
User Consent for SMS Messaging
UPI Study Inc. strictly adheres to consent-based communication practices. We will only send SMS messages to users who have explicitly agreed to receive such communications. Consent may be provided through the following methods:
- Intercom or Chat Widgets: Users can opt in via our Intercom chat tool or similar communication widgets by explicitly selecting to receive SMS updates.
- Web Forms or Account Settings: Users may also provide consent through designated opt-in checkboxes or forms on our website or within their account settings. These checkboxes are unchecked by default to ensure users make a deliberate choice.
What SMS Data We Collect
To deliver SMS services, we may collect and process the following data:
- Phone Numbers: Provided by users during the opt-in process.
- Consent Records: Detailed logs of user consent, including timestamps, methods of consent (e.g., via Intercom, web forms, or account settings), and the specific purposes of consent.
- Message Logs: Logs of SMS content, delivery statuses (e.g., delivered, undelivered), timestamps, and user interaction responses (e.g., “STOP”).
How We Use SMS Data
Transactional Messaging:
- To deliver essential account-related and service-related updates, such as order confirmations, account status updates, or system notifications.
Marketing Messaging (with Consent):
- To provide promotional content, offers, and surveys only to users who have explicitly given verifiable consent.
Automated Processes:
- To send verification codes, manage reminders, or deliver appointment notifications, if applicable.
Sharing SMS Data
UPI Study Inc. is committed to protecting the confidentiality of your SMS data. We only share data under the following conditions:
Third-Party Service Providers:
- SMS delivery platforms, such as Twilio, process data solely to deliver messages. These providers are contractually obligated to protect your data and ensure regulatory compliance.
Legal Compliance:
- We may disclose SMS data to comply with legal requirements, such as subpoenas, court orders, or regulatory obligations.
Your Rights Regarding SMS Communication
Opt-Out of SMS Messaging:
- Users can opt out at any time by replying “STOP” to any message. Once opted out, no further SMS messages will be sent, except to confirm the opt-out request.
Access and Deletion:
- Users have the right to request records of their SMS interactions or request data deletion by contacting us at [email protected].
Revoking Consent:
- Users may withdraw previously provided consent for marketing messages at any time through their account settings or by contacting us.
Compliance Assurance
UPI Study Inc. ensures that all SMS communications:
- Are sent only to users who have explicitly opted in through verified mechanisms (e.g., Intercom, web forms, or account settings).
- Include easy-to-access and immediate opt-out mechanisms.
- Are managed with secure data storage practices, with sharing limited strictly to necessary service providers.
By following these practices, we prioritize user privacy and ensure compliance with applicable laws and regulations.
4. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In short: We only share your data with your consent, to comply with legal obligations, to provide services, or for legitimate business needs.
We may share your personal information in the following situations:
1. Consent
We may share your data if you have given explicit consent for a specific purpose.
2. Service Providers
We share your information with trusted third-party vendors who assist us in providing services, such as:
- Payment processors.
- SMS delivery platforms (e.g., Twilio).
- Hosting and IT service providers.
- Marketing and analytics partners.
These vendors are contractually obligated to protect your information and only use it for the services they provide.
3. Legal Obligations
We may disclose your information if required to comply with applicable laws, regulations, legal processes, or government requests, such as:
- Court orders or subpoenas.
- Compliance with national security or law enforcement requirements.
4. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring organization.
5. Affiliates
We may share your data with our affiliates (e.g., parent or subsidiary companies) to support the delivery of services.
6. Third-Party Advertising
We may share anonymized or aggregated data with advertising networks for targeted marketing.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: Yes, we use cookies and other technologies to collect and store information.
We use cookies and similar tracking technologies to enhance your browsing experience and gather usage data.
Types of Cookies We Use
- Essential Cookies: Required for website functionality.
- Performance Cookies: Track how you interact with our website for optimization purposes.
- Advertising Cookies: Deliver relevant advertisements based on browsing behavior.
Third-Party Tools
We may use third-party tools like Google Analytics or Facebook Pixel to analyze traffic and measure advertising effectiveness.
Managing Cookies
You can adjust your browser settings to reject cookies. Note that disabling cookies may affect your user experience.
For more details, refer to our Cookie Policy.
6. DO WE USE GOOGLE MAPS?
In short: Yes, we use Google Maps APIs to provide location-based services.
Our website and services may incorporate Google Maps APIs for:
- Verifying your location during service interactions.
- Enhancing functionality, such as displaying accurate location data.
Data Collected by Google Maps APIs
- Device location data, including IP address and GPS-based coordinates.
- User interactions with map features.
Your Privacy Choices
You can manage or revoke location permissions in your device settings. For further details, refer to Google’s PrivacyPolicy and Terms of Service.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In short: If you log in through social media accounts, we may collect certain profile data.
Our website allows registration or login via third-party social media platforms, such as Google or Facebook.
Data We Collect From Social Logins
The specific information we collect depends on your social media account’s privacy settings but may include:
- Name and profile picture.
- Email address.
- Friends list or connections (if applicable).
- Other publicly available profile data.
How We Use Social Login Data
We use this data to:
- Simplify the registration/login process.
- Provide a personalized experience.
- Improve communication and support.
Note: We are not responsible for the privacy or security practices of these third-party platforms. Please review their privacy policies for more information.
8. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In short: We are not responsible for the practices of third-party websites linked on our platform.
Our website may include links to third-party websites, services, or advertisements. Clicking on these links may direct you to external platforms outside of our control.
What This Means for You
- No Guarantee of Privacy: These websites have their own privacy policies, and we are not responsible for their practices.
- Review Policies: We encourage you to review the privacy notices of any third-party websites before sharing your personal information.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In short: We retain your information only as long as necessary for legitimate business purposes or as required by law.
Retention Periods
- Account Information: Retained as long as your account is active or needed to provide you with services.
- Transaction Data: Retained for recordkeeping, regulatory, and tax purposes.
- Marketing Preferences: Retained until you opt-out or request deletion.
Data Deletion
When your data is no longer required, we will:
- Securely delete or anonymize it.
- Isolate it in backup archives until deletion is feasible.
Note: Some data may need to be retained longer to comply with legal obligations or to resolve disputes.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In short: You have rights to access, correct, delete, or restrict the processing of your personal information.
Your Rights May Include:
- Access and Portability: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request that your personal data be deleted, subject to legal limitations.
- Restriction of Processing: Limit how we use your data in specific cases.
- Objection: Object to data processing based on legitimate interests or direct marketing.
Exercising Your Rights:
You can submit your requests to:
- Email: [email protected]
- Website: Visit upistudy.com
We will verify your identity before processing your request to ensure data security.
Opt-Out of Marketing Communications
- Email: Click the “unsubscribe” link in promotional emails.
- SMS: Reply “STOP” to opt-out of further messages.
Note: Opting out of marketing does not affect service-related communications.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
In short: We do not respond to DNT browser signals at this time.
Most web browsers and some mobile devices include a “Do-Not-Track” (DNT) feature that allows you to signal your preference for online tracking. However, as there is no standard for recognizing DNT signals, we currently do not respond to them.
If a standard is adopted in the future, we will update this section accordingly.
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In short: Yes, California residents are entitled to additional privacy protections under the California Consumer Privacy Act (CCPA).
Rights Under the CCPA
If you are a California resident, you have the following rights:
Right to Know:
- Categories of personal information we collect, use, or share.
- Sources of personal information collected.
- Purpose of collecting or selling personal data.
- Third parties with whom your data is shared.
Right to Access:
- Request a copy of your personal data in a portable format.
Right to Delete:
- Request deletion of your personal data, subject to certain exceptions (e.g., legal compliance).
Right to Opt-Out of Sale:
- Opt-out of the sale of your personal information. We do not sell your personal data.
Right to Non-Discrimination:
- You will not be discriminated against for exercising your privacy rights.
Exercising Your CCPA Rights
You may submit requests through:
- Email: [email protected]
- Website: Visit upistudy.com
We will verify your identity before processing your request to protect your data.
Additional Details for California Residents:
- We collect the following categories of data: identifiers, commercial information, internet activity, geolocation data, and professional/education data.
- We do not sell personal information.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In short: Yes, we update this notice to reflect changes in practices or legal requirements.
We may update this privacy notice periodically. The updated version will be effective as soon as it is posted and will be indicated by the “Last Updated” date at the top.
If we make material changes, we will notify you via:
- A prominent notice on our website.
- Email communication (if you have opted in).
We encourage you to review this notice frequently to stay informed about how we protect your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this privacy notice, or wish to exercise your rights, please contact us at:
- Email: [email protected]
- Website: upistudy.com
We strive to respond to all inquiries and data requests within 30 days, as required by applicable laws.
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to, update, or delete the personal information we collect from you.
How to Submit a Request
You can:
- Email us at [email protected].
- Visit our website at upistudy.com to access tools for managing your personal data.
What to Expect
Upon receiving your request, we will:
- Verify your identity to ensure the security of your data.
- Confirm receipt of your request and provide an estimated timeline.
- Process your request within 30 days, unless additional time is required.
Data Deletion Exceptions
We may retain personal information where required to:
- Comply with legal obligations.
- Resolve disputes or enforce our policies.
FINAL NOTE
This privacy notice was last updated on 11/14/2024. By using our Services, you acknowledge that you have read and understood this privacy notice. If you do not agree with any part of this policy, you should discontinue using our Services immediately.