BUS 210:Business Communication (OLD)

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Course Curriculum

1. Final Exam
1. VIDEO:Plain language
2. VIDEO:Central and Peripheral Route
3. VIDEO:Active Audiences
4. VIDEO:Reading Techniques - Part 1
5. VIDEO:Reading Techniques - Part 2
6. VIDEO:Oral vs. Written Communication
7. VIDEO:Good Business Writing Habits part 1
8. VIDEO:Communication Skills Are You Reasoning Right - Part 2
9. VIDEO:Cognitive Shortcuts
10. VIDEO:Getting Through the Filter
11. VIDEO:The Psychology of a Crisis
12. VIDEO:Risk and Communication Crisis Basics
13. VIDEO:Communicating During COVID-19
14. 9.1 - Identifying the Objective of Your Message: Informative, Persuasive, or Goodwill Oriented
15. QUIZ 9.1
1. VIDEO:Four Ways to Cut the Clutter from Your Business Writing Part 1
2. VIDEO:Four Ways to Cut the Clutter from Your Business Writing Part 2
3. VIDEO:Descriptive Language
4. VIDEO:Tutorial on Style in Professional Writing: Active and Passive Voice
5. VIDEO:Choosing Good Words
6. VIDEO:Four Tips to Make Your Message Memorable
7. VIDEO:Writing a Winning Sales Proposal
8. VIDEO:The Inverted Pyramid
9. VIDEO:How to Deliver Bad News in a Positive Way
10. VIDEO:What Makes a Great Elevator Speech Part 1
11. Examples of Negative Messages Delivered Effectively
12. VIDEO:What Makes a Great Elevator Speech Part 2
13. 8.1 - Crafting Routine and Positive Messages in the Corporate Environment
14. QUIZ 8.1
15. 8.2 - Implementing the Three-Step Writing Process for Effective Communication
16. QUIZ 8.2
17. 8.3 - The Role of Goodwill in Business Correspondence
18. QUIZ 8.3
19. 8.4 - Approaches to Conveying Negative Messages in the Workplace
20. QUIZ 8.4
21. 8.5 - Techniques for Effectively Delivering Negative News
22. QUIZ 8.5
23. 8.6 - Understanding and Crafting Persuasive Messages in Business
24. QUIZ 8.6
25. 8.7 - Tactics for Persuasion in Corporate Communication
26. QUIZ 8.7
27. 8.8 - Addressing Legal and Ethical Issues in Persuasive Communication
28. QUIZ 8.8
1. VIDEO:Communicating Online
2. VIDEO:Communicating via Digital Imaging
3. VIDEO:Responsible Digital Citizenship
4. VIDEO:Communication Mistakes by Salespeople #1
5. VIDEO:Communication Mistakes by Salespeople #2
6. VIDEO:Communication Mistakes by Salespeople #3
7. VIDEO:Communication Mistakes by Salespeople #4
8. VIDEO:Communication Mistakes by Salespeople #5
9. VIDEO:Communication Mistakes by Salespeople #6
10. 6.1 - Principles and Functions of Management Roles
11. Quiz 6.1
12. 6.2 - Critical Supervisory Skills and Their Relevance
13. Quiz 6.2
14. 6.3 - Enhancing Productivity through Effective Managerial Skills
15. Quiz 6.3
16. 6.4 - Hierarchical Management Structures: Top, Middle, and Lower Levels
17. Quiz 6.4
18. 6.5 - Comparing Theory X and Theory Y Managerial Styles
19. Quiz 6.5
20. 6.6 - The Significance of Business Ethics in Modern Corporations
21. Quiz 6.6
22. 6.7 - Understanding Compliance-Based and Integrity-Based Ethical Codes
23. Quiz 6.7
24. 6.8 - Strategies for Ethical Decision-Making in Business
25. Quiz 6.8
26. 6.9 - Corporate Social Responsibility in Contemporary Organizations
27. Quiz 6.9
28. 6.10 - Overview of the Sarbanes-Oxley Act and its Implications
29. Quiz 6.10
30. 6.11 - Differentiating Between Formal and Personal Power in Leadership
31. Quiz 6.11
1. VIDEO:Email Etiquette
2. VIDEO:Presentations Skills, Principles, and Practicals
3. 7.1 - Defining Communication and its Importance in Supervision
4. QUIZ 7.1
5. 7.2 - An Overview of the Communication Process: Key Steps and Meanings
6. QUIZ 7.2
7. 7.3 - Varied Communication Styles: Formal, Informal, Grapevine, Verbal, and Non-Verbal
8. QUIZ 7.3
1. VIDEO:The Power of Verbal Communication
2. VIDEO:The Future of Work
3. 5.1 - Exploring the Role and Impact of Leaders within Organizations
4. Quiz 5.1
5. 5.2 - Leadership as an Integral Aspect of Management
6. Quiz 5.2
7. 5.3 - Distinct Characteristics of Managers and Leaders
8. Quiz 5.3
9. 5.4 - Analyzing Herzberg's Two-Factor Theory in Leadership and Motivation
10. Quiz 5.4
11. 5.5 - Maslow's Hierarchy of Needs and its Application in Employee Motivation
12. Quiz 5.5
13. 5.6 - Understanding Vroom's Expectancy Theory in the Context of Employee Motivation
14. Quiz 5.6
15. 5.7 - Examining the Concept of Equity Theory in Motivating Personnel
16. Quiz 5.7
17. 5.8 - Clarifying the Concepts of Span of Control and Unity of Command
18. Quiz 5.8
1. VIDEO:5 Signs Of High Emotional Intelligence
2. VIDEO:How to Improve Emotional Intelligence
3. VIDEO:How to Set Out a Meeting Agenda
4. VIDEO:What Is a Strong Argument
5. VIDEO:Concentration
6. VIDEO: How to Listen Effectively to Others
7. 4.1 - The Relevance of Behavioral Theories to Business Communication
8. Quiz 4.1
9. 4.2 - Deciphering Nonverbal Cues in Business Interactions
10. Quiz 4.2
11. 4.3 - Fundamental Elements of Effective Listening in Team Settings
12. Quiz 4.3
13. 4.4 - Investigating Factors that Influence Communication in Teams
14. Quiz 4.4
15. 4.5 - Crafting Efficient Strategies for Meeting Management
16. Quiz 4.5
1. VIDEO:Words Tone and Body Language Matching and Mirroring to Build Rapport
2. VIDEO:Cross-Cultural Communication
3. VIDEO:Social Metacognition Self Concept and Personal Growth
4. VIDEO:Social Metacognition Building Self Esteem and Self Worth
5. VIDEO:Cultural Groups
6. VIDEO:Cultural Groups How To Fit In
7. VIDEO:Conclusion Cultural Conformity and Relativism
8. VIDEO:More on Language as an Obstacle to Communication
9. VIDEO:Introduction to the Cultural Approach
10. VIDEO:Producing and Maintaining Culture
11. VIDEO:Making Sense of the World
12. VIDEO:Popular Culture Reflection or Illusion
13. 2.1 - Navigating Communication in a Culturally Diverse Business Environment
14. Quiz 2.1
15. 2.2 - Developing Self-Awareness and Adaptability in Communication
16. Quiz 2.2
17. 2.3 - The Importance of Empathy in Business Interactions
18. Quiz 2.3
19. 2.4 - Techniques and Examples of Effective Cross-Cultural Communication
20. Quiz 2.4
21. 2.5 - Contrasting Communication Styles in Individualistic versus Collectivistic Cultures
22. Quiz 2.5
23. 2.6 - Understanding Low Context and High Context in Organizational Communication
24. Quiz 2.6
25. 2.7 - Communication Variances in Masculine and Feminine-Oriented Cultures
26. Quiz 2.7
27. 2.8 - Time Management Styles in Communication: Monochronic and Polychronic Cultures
28. Quiz 2.8
29. 2.9 - Overcoming Language Barriers: Working with Interpreters and Managing Jargon
30. Quiz 2.9
31. 2.10 - Addressing Prejudice and Ethnocentrism in the Corporate World
32. Quiz 2.10
1. Business Communication Assignment
2. Rubric — Starbucks Communication Audit and Strategic Plan (100 Marks)
1. VIDEO: What is PAMS & the Five Styles of Management
2. VIDEO: 7 TIPS to manage REMOTE and VIRTUAL TEAMS
3. VIDEO: Leadership Skills During COVID-19 How to Keep Employees Connected
4. 3.1 - Defining and Analyzing Work Teams in Modern Business
5. Quiz 3.1
6. 3.2 - Evaluating the Efficacy and Challenges of Group Decision-Making
7. Quiz 3.2
1. VIDEO: What is Communication, and Why Does It Matter
2. VIDEO: The Categories of Communication
3. VIDEO: The Shannon and Weaver Model
4. VIDEO: How Does Communication Work
5. VIDEO: Levels of Communication
6. VIDEO: It's Your Job to Make Others Understand
7. VIDEO: The NLP Communication Model
8. VIDEO: Nonverbal-Verbal Channels
9. VIDEO: Know Your Audience, or Kill Them
10. VIDEO: The Importance of Listening
11. VIDEO: Selective Processing
12. 1.1 - The Significance of Communication in Professional Settings
13. Quiz 1.1
14. 1.2 - Essential Communication Abilities for Today's Knowledge-Driven Economy
15. Quiz 1.2
16. 1.3 - Dynamics of Internal Versus External Communication in Business
17. Quiz 1.3
18. 1.4 - Key Components of Effective Workplace Communication
19. Quiz 1.4
20. 1.5 - Communication within Organizational Structures
21. Quiz 1.5
22. 1.6 - Strategies for Communication in Collaborative Team Environments
23. Quiz 1.6
24. 1.7 - Understanding the Steps and Elements of the Communication Cycle
25. Quiz 1.7
26. 1.8 - Exploring Different Forms of Communication: Interpersonal, Non-Verbal, Written, and Oral
27. Quiz 1.8
28. 1.9 - The Impact and Efficiency of Audience-Focused Communication
29. Quiz 1.9
30. 1.10 - The Role of Legal and Ethical Standards in Professional Communication
31. Quiz 1.10
32. 1.11 - Unspoken and Spoken Communication Norms: Concepts and Case Studies
33. Quiz 1.11
34. 1.12 - Mastering Effective Listening Skills in the Workplace: Methods and Obstacles
35. Quiz 1.12
36. 1.13 - The Influence of Perception in Communication Dynamics
37. Quiz 1.13
38. 1.14 - Interpersonal Communication in Professional Settings: Concepts and Real-World Applications
39. Quiz 1.14

About this course

197 lessons
1750+ Transfer Colleges
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General Questions

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YES, there are exams—held online on our platform and are proctored. Your course grade distribution is:

25% Attendance

25% Quiz

25% Assignments

25% Final Exam

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BUS 210:Business Communication (OLD)

Course Curriculum

Final Exam

Chapter 9 - Planning to Communicate in the Workplace

Chapter 8 - Messaging in Business Communication

Chapter 6 - Roles and Responsibilities of the Supervisor

Chapter 7 - Communication as a Supervisor

Chapter 5 - Leadership in Management

Chapter 4 - Interpersonal & Group Communication

Chapter 2 - Communication and Diversity

Assignment

Chapter 3 - Communication in Groups

Chapter 1 - Communication in the Workplace

About this course

Answers You Didn't Know You Needed!