BUS103 - Business Communication

Purchase Course

Course curriculum

1. Introduction
1. Effective Communication
2. Why Communication Matters
3. How to Communicate
4. Lesson Summary
5. Quiz - 1.1
1. Advancing Technologies
2. Knowledge Economy
3. Global/Cultural Diversity
4. Lesson Summary
5. Quiz 1.2
1. Types of Communication
2. Internal Workplace Communication
3. External Workplace Communication
4. Lesson Summary
5. Quiz 1.3
1. Effective Communication
2. Practical
3. Factual
4. Clear and Concise
5. Persuasive
6. Lesson Summary
7. Quiz 1.5
1. Organizational Communication
2. Formal Communication Channels
3. Informal Communication Channels
4. Lesson Summary
5. Quiz 1.5
1. Communicating in Teams
2. Key Elements of Teams
3. Tools of Team Communication
4. Lesson Summary
5. Quiz 1.6
1. The Communication Process
2. Can You Hear Me Now?
3. Effective Communication in Action
4. Lesson Summary
5. Quiz 1.7
1. Spice is the Variety of Life
2. Interpersonal Communication
3. Nonverbal Communication
4. Written Communication
5. Oral Communication
6. Lesson Summary
7. Quiz 1.8
1. Audience-Centered Communication
2. Identify Audience
3. Audience Feedback
4. Effectiveness
5. Lesson Summary
6. Quiz 1.9
1. Legal Communication
2. Disclaimers
3. Disclosures
4. Marketing Communications
5. Reporting
6. Internal Communications
7. Ethical Communications
8. Lesson Summary
9. Quiz 1.10
1. Implicit & Explicit Definitions
2. Implicit Examples
3. Explicit Examples
4. Combination of Rules
5. Lesson Summary
6. Quiz 1.11
1. Effective Listening
2. Effective Listening Techniques
3. Barriers
4. Lesson Summary
5. Quiz 1.12
1. Perception
2. Factors That Affect Perception
3. Attribution Theory
4. Distortions
5. Lesson Summary
6. Quiz 1.13
1. Process of Interpersonal Communication
2. Types of Organizational Communication
3. Lesson Summary
4. Quiz 1.14
1. Introduction
1. Diversity
2. What to Communicate
3. How to Communicate
4. Lesson Summary
5. Quiz 2.1
1. Self-Awareness
2. Factor of Self-Awareness
3. Self-Awareness in Presenting
4. Lesson Summary
5. Quiz 2.2
1. Empathy
2. Tenets of Empathetic Communication
3. Lesson Summary
4. Quiz 2.3
1. Cross-Cultural Communication
2. High- vs. Low-Context Culture
3. Nonverbal Differences
4. Language Differences
5. Power Distance
6. Cross-Cultural Strategies
7. Lesson Summary
8. Quiz 2.4
1. Audience-Centered
2. Individualistic Cultures
3. Collectivistic Cultures
4. Lesson Summary
5. Quiz 2.5
1. Society-Based Communication
2. Low and High Context
3. Relation to Organizational Behavior
4. Lesson Summary
5. Quiz 2.6
1. Communication & Culture
2. Masculine & Feminine Cultures
3. Communication Across Cultures
4. Lesson Summary
5. Quiz 2.7
1. Chronemics
2. Monochronic Cultures
3. Polychronic Cultures
4. Lesson Summary
5. Quiz 2.8
1. Communicating in Different Languages
2. Jargon
3. Interpreters
4. Lesson Summary
5. Quiz 2.9
1. Prejudice and Ethnocentrism
2. Ethnocentrism Problems
3. Ethnocentric Adjustments
4. Lesson Summary
5. Quiz 2.10
1. Introduction
1. Work Teams
2. Team Types
3. Benefits of Teams
4. Analysis of Work Teams
5. Lesson Summary
6. Quiz 3.1
1. Group Decision Making
2. Strengths
3. Weaknesses
4. Lesson Summary
5. Quiz 3.2
1. Introduction
1. Classical Theories of Management
2. Behavioral Theory of Management
3. The Hawthorne Experiments
4. Business Communication Today
5. Lesson Summary
6. Quiz 4.1
1. What Is Nonverbal Communication?
2. Space
3. Time
4. Body Language
5. Lesson Summary
6. Quiz 4.2
1. Group Communications
2. Benefits of Effective Listening
3. Tips for Effective Listening
4. Lesson Summary
5. Quiz 4.3
1. Group Communication and Its Factors
2. Group History and Cohesiveness
3. Context
4. Degree of Shared Purpose and Goals
5. External Environment and Individual Members
6. Lesson Summary
7. Quiz 4.4
1. Why Some Meetings Just Don't Work
2. How to Run a Productive Meeting
3. How to Structure Your Meeting
4. Lesson Summary
5. Quiz 4.5
1. Introduction
1. What is Leadership?
2. Leadership in Organizations
3. A Leader's Role
4. Lesson Summary
5. Quiz 5.1
1. Leading as a Function of Management
2. Major McCarthy as a Leader
3. Manager Mike as a Leader
4. Leading: from Combat to Corporate
5. Lesson Summary
6. Quiz 5.2
1. Are All Managers Leaders?
2. What Is a Manager?
3. What Is a Leader?
4. The Manager versus the Leader
5. Lesson Summary
6. Quiz 5.3
1. Finding Balance
2. Herzberg's Two-Factor Theory
3. Applying Herzberg's Two-Factor Theory
4. Lesson Summary
5. Quiz 5.4
1. Needs Theory of Motivation
2. Maslow's Hierarchy of Needs Theory
3. Maslow's Needs in Context
4. Lesson Summary
5. Quiz 5.5
1. Bob Burton
2. Expectancy Theory
3. Making Sense of the Equation
4. Lesson Summary
5. Quiz 5.6
1. You Scratch My Back and I'll Scratch Yours
2. Equity Theory
3. The Perception of Inequality
4. Lesson Summary
5. Quiz 5.7
1. Span of Control Defined
2. Unity of Command
3. Lesson Summary
4. Quiz 5.8
1. Introduction
1. Management Roles Defined
2. Interpersonal Role
3. Informational Role
4. Decisional Role
5. 14 Principles of Management
6. Lesson Summary
7. Quiz 6.1
1. Skill Set
2. Management & Leadership
3. Communication
4. Collaboration
5. Critical Thinking
6. Financial
7. Project Management
8. Lesson Summary
9. Quiz 6.2
1. Managerial Skill Sets
2. Technical Skills
3. Human Skills
4. Conceptual Skills
5. Lesson Summary
6. Quiz 6.3
1. Managers in the Workforce
2. Top-Level Managers
3. Middle-Level Management
4. Low-Level Management
5. Lesson Summary
6. Quiz 6.4
1. The Assumptions of Douglas McGregor
2. Theory X
3. Theory Y
4. The Self-Fulfilling Prophecies
5. Lesson Summary
6. Quiz 6.5
1. Areas for Ethics in Contemporary Management
2. A Famous Lapse in Business Ethics
3. Ethics Makes Strange Bedfellows
4. Lesson Summary
5. Quiz 6.6
1. Ethics Defined
2. Compliance-Based Code
3. Integrity-Based Code
4. Steps in Drafting a Code
5. Lesson Summary
6. Quiz 6.7
1. Ethical Decision-Making Defined
2. Identification of Ethical Dimensions
3. Collection of Relevant Information
4. Evaluation According to Ethical Standards
5. Consideration of Alternatives
6. Make a Decision
7. Implement Decision
8. Review and Modify if Necessary
9. Lesson Summary
10. Quiz 6.8
1. A Brave New World
2. What It Means to Be Social
3. So Who Does It?
4. Going All In
5. Lesson Summary
6. Quiz 6.9
1. The Law at a Glance
2. Independent Auditors Are Required
3. Corporate Responsibilities
4. Increase of Financial Disclosures
5. Conflict of Interests for Analysts
6. Fraud & Records
7. Criminal Penalties Are Enhanced
8. Lesson Summary
9. Quiz 6.10
1. Power Defined
2. Personal Power
3. Multiple Bases of Power
4. Lesson Summary
5. Quiz 6.11
1. Introduction
1. Communication Defined
2. Types of Communication
3. Importance
4. Lesson Summary
5. Quiz 7.1
1. Communication Defined
2. Communication Process
3. Noise
4. Lesson Summary
5. Quiz 7.2
1. Verbal & Non-Verbal Communication
2. Formal & Informal Communication
3. The Grapevine
4. Lesson Summary
5. Quiz 7.3
1. Introduction
1. Routine and Positive Messages
2. Types of Routine Messages
3. Types of Positive Messages
4. Lesson Summary
5. Quiz 8.1
1. Three-Step Writing Process
2. Plan
3. Write
4. Complete
5. Lesson Summary
6. Quiz 8.2
1. Goodwill Definition
2. You-Attitude
3. Five S Technique
4. Lesson Summary
5. Quiz 8.3
1. Negative Messages
2. Types
3. Messaging
4. Lesson Summary
5. Quiz 8.4
1. Negative Messages
2. Indirect Approach
3. Direct Approach
4. Goodwill/Respectful Close
5. Lesson Summary
6. Quiz 8.5
1. Persuasive Message Definition
2. Request for Action
3. AIDA Model
4. Sales
5. Lesson Summary
6. Quiz 8.6
1. Persuasive Strategies
2. Logos
3. Ethos
4. Pathos
5. Lesson Summary
6. Quiz 8.7
1. Persuasive Messages
2. Legal Concerns
3. Ethical Concerns
4. Lesson Summary
5. Quiz 8.8
1. Assignment Location & Info
1. Introduction
1. Purpose of Your Message
2. Informative Messages
3. Persuasive Messages
4. Goodwill Messages
5. Lesson Summary
6. Quiz 9.1
1. Exam Instructions
2. Final Exam

About this course

$49.00
365 lessons
0 hours of video content

Ch 1 - Communication in the Workplace

Ch 1.1 - Why Communication Matters in the Workplace

Ch 1.2 - Communication Skills Needed in a Knowledge Economy

Ch 1.3 - Internal and External Workplace Communication

Ch 1.4 - Elements of Effective Communication in the Workplace

Ch 1.5 - Organizational Communication

Ch 1.6 - Communicating in Team-Based Organizations

Ch 1.7 - The Communication Process

Ch 1.8 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral

Ch 1.9 - Audience-Centered Communication: Description & Effectiveness

Ch 1.10 - Legal and Ethical Communication: Description & Importance

Ch 1.11 - Implicit and Explicit Rules of Communication: Definitions & Examples

Ch 1.12 - What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Ch 1.13 - How Perception Influences the Communication Process

Ch 1.14 - What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples

Ch 2 - Communication and Diversity

Ch 2.1 - Communicating in a Diverse Work Environment: Opportunities & Challenges

Ch 2.2 - Being a Self-Aware and Adaptive Communicator

Ch 2.3 - Being an Empathetic Communicator

Ch 2.4 - Cross-Cultural Communication: Definition, Strategies & Examples

Ch 2.5 - Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

Ch 2.6 - Cultural Perceptions of Communication in Organizations: Low Context and High Context

Ch 2.7 - Masculine vs. Feminine Cultures: Distinctions & Communication Styles

Ch 2.8 - Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

Ch 2.9 - Communicating in Different Languages: Dealing with Interpreters and Jargon

Ch 2.10 - Prejudice & Ethnocentrism in Organizations

Ch 3 - Communication in Groups

Ch 3.1 - The Work Team in Contemporary Business: Definition & Analysis

Ch 3.2 - Strengths and Weaknesses of Group Decision Making

Ch 4 - Interpersonal & Group Communication

Ch 4.1 - How Behavioral Theories Relate to Business Communication

Ch 4.2 - Nonverbal Messages in Business Communications

Ch 4.3 - Aspects of Effective Listening in Group Communication

Ch 4.4 - Factors Affecting Group & Team Communication

Ch 4.5 - Elements of Effective Meeting Management

Ch 5 - Leadership in Management

Ch 5.1 - Leadership: Leaders & Their Role in Organizations

Ch 5.2 - Leading as a Function of Management

Ch 5.3 - Management vs. Leadership: The Difference Between a Manager & Leader

Ch 5.4 - Herzberg's Two-Factor Theory: Hygiene Factors & Motivation

Ch 5.5 - The Needs Theory: Motivating Employees with Maslow's Hierarchy of Needs

Ch 5.6 - Vroom's Expectancy Theory of Employee Motivation

Ch 5.7 - Equity Theory of Motivation: Reward & Effort

Ch 5.8 - Span of Control and Unity of Command: Definition & Examples

Ch 6 - Roles and Responsibilities of the Supervisor

Ch 6.1 - Management Roles and Principles

Ch 6.2 - Supervisory Skills: Types and Importance

Ch 6.3 - Managerial Skills: How Good Managers Promote Productivity

Ch 6.4 - Management in Organizations: Top, Middle & Low-Level Managers

Ch 6.5 - Theory X & Theory Y: Two Types of Managers

Ch 6.6 - Business Ethics in Contemporary Businesses

Ch 6.7 - Code of Ethics: Compliance-based and Integrity-based

Ch 6.8 - Ethical Decision Making

Ch 6.9 - Social Responsibility in Organizations

Ch 6.10 - The Sarbanes Oxley Act

Ch 6.11 - Power Types in Leadership: Formal and Personal

Ch 7 - Communication as a Supervisor

Ch 7.1 - What is Communication? - Definition & Importance

Ch 7.2 - What is the Communication Process? - Definition & Steps

Ch 7.3 - Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

Ch 8 - Messaging in Business Communication

Ch 8.1 - Routine and Positive Messages in the Workplace

Ch 8.2 - The Three Step Writing Process: Plan, Write & Complete

Ch 8.3 - Goodwill in Business Communication

Ch 8.4 - Negative Messages in the Workplace: Types & Messaging

Ch 8.5 - Strategies for Delivering Negative Messages

Ch 8.6 - Persuasive Messages in the Workplace: Definitions & Types

Ch 8.7 - Persuasive Strategies in Business Communication

Ch 8.8 - Legal and Ethical Concerns of Persuasive Messages

Ch 8.9 - Required Assignments Reminder

Ch 9 - Planning to Communicate in the Workplace

Ch 9.1 - Determining the Purpose of Your Message: Inform, Persuade & Good Will

FINAL EXAM

About this course