BUS 211 : Business Ethics

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Course Curriculum

1. Course Overview and Learning Outcomes
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1. Areas for Ethics in Contemporary Management
2. A Famous Lapse in Business Ethics
3. Ethics Makes Strange Bedfellows
4. Lesson Summary
5. Quiz - 1.1
1. Ethical Decision-Making Defined
2. Identification of Ethical Dimensions
3. Collection of Relevant Information
4. Make a Decision
5. Lesson Summary
6. Quiz 1.2
1. Ethical Behavior
2. Individual Factors
3. Social Factors
4. Situational Opportunities
5. Lesson Summary
6. Quiz 1.3
1. Theory of Ethics
2. Legal Rights vs. Natural Law
3. Ethical Theories
4. Lesson Summary
5. Quiz 1.4
1. Utilitarianism
2. Act Utilitarianism
3. Rule Utilitarianism
4. Lesson Summary
5. Quiz 1.5
1. Introduction to Business Ethics
2. Utilitarianism (or Kantianism)
3. Rights Theories
4. Justice Theories
5. Lesson Summary
6. Quiz 1.6
1. Ethical Problems
2. Lack of Integrity
3. Lack of Integrity
4. Organizational Problems
5. Organizational Problems
6. Conflict of Interest
7. Misleading Advertising
8. Lesson Summary
9. Quiz 1.7
1. Ethical Behavior
2. Managing Ethical Behavior
3. Lesson Summary
4. Quiz 1.8
1. Ethical Climate
2. Instrumental
3. Caring
4. Law and Order
5. Rules
6. Independence
7. Ethical Improvements
8. Lesson Summary
9. Quiz 1.9
1. What Is a Moral Hazard?
2. The Origin of the Moral Hazard
3. Examples of Moral Hazards
4. Lesson Summary
5. Quiz 1.10
1. Ethical Safeguard
2. Ethical Policies
3. Ethics Training Programs
4. Ethics Reporting
5. Lesson Summary
6. Quiz 1.11
1. Defining Organizational Citizenship
2. Examples of Organizational Citizenship
3. Do Companies Need This?
4. Lesson Summary
5. Quiz 1.12
1. Definitions: Workplace Ethics and Laws
2. Ethics
3. Laws
4. Laws and Ethics Differences
5. Lesson Summary
6. Quiz 1.13
1. Unfair Competition
2. Types of Unfair Competition
3. Deceptive Advertising
4. Laws Governing Unfair Competition
5. Lesson Summary
6. Quiz 1.14
1. Consumers and the Market
2. Perfectly Competitive Markets
3. Monopoly
4. Monopolistic Competition
5. Oligopoly
6. Lesson Summary
7. Quiz 1.15
1. Introduction
1. Stakeholders
2. Community Benefits
3. Customer and Investor Benefits
4. Employee Benefits
5. Lesson Summary
1. Shareholder Activism
2. Social Responsibility Investment
3. Shareholder Advocacy
4. Social Screening of Stock
5. Social Responsibility Resolutions
6. Shareholder Lawsuit
7. Lesson Summary
1. Ethical Balance
2. Shareholder Model
3. Stakeholder Model
4. Lesson Summary
1. Introduction
1. Public Issue
2. Performance-Expectations Gap
3. Environmental Analysis
4. Lesson Summary
5. Quiz 3.1
1. Public Relations
2. Public Relations Department
3. Public Relations Office Structure
4. Public Relations Activities
5. Lesson Summary
6. Quiz 3.2
1. What Is a Public Issue?
2. Issue Management Process
3. Lesson Summary
4. Quiz 3.3
1. Public Relations
2. Publicity
3. Public Relation Tools
4. Lesson Summary
5. Quiz 3.4
1. Crisis Planning
2. Elements of Crisis Plan
3. Lesson Summary
4. Quiz 3.5
1. Stakeholder Engagement
2. Stages of Relationship Building
3. Lesson Summary
4. Quiz 3.6
1. Introduction
1. Diversity Characteristics
2. Age
3. Gender
4. Race
5. Tenure
6. Lesson Summary
1. Cultural Diversity Definition
2. Cultural Diversity Trends and Examples
3. Implementing Cultural Diversity
4. Lesson Summary
1. Introduction
2. Modern-Day Gender Diversity Facts
3. A Sobering Example
4. Closing the Gap
5. Lesson Summary
1. Age Diversity Definition
2. Age Diversity Trends and Examples
3. Lesson Summary
1. Ability & Disability
2. Diversity
3. Sensitivity
4. The ADA & Accommodation
5. Lesson Summary
1. Diversity All Around Us
2. What Is Diversity?
3. Managing the Workforce
4. Talent Can Flourish and Grow
5. Language and Communication
6. Managing Varying Viewpoints
7. Lesson Summary
1. Affirmative Action
2. Protected Groups
3. Adverse Impact
4. Diversity Equals Affirmative Action
5. Lesson Summary
1. Title VII Defined
2. Covered Employers
3. Protected Classes
4. Prohibited Activities
5. Enforcement
6. Lesson Summary
1. Title VII - An Overview
2. Prohibited Practices and BFOQ
3. Prima Facie Case and Burden Shifting
4. Disparate Impact
5. Handling a Charge of Discrimination
6. Retaliation Prohibited
7. Lesson Summary
1. The Work-Life Balance
2. Dependent Care
3. Dependent Care
4. Flexible Work Arrangement
5. Leave of Absence/Vacation
6. Onsite Education/Training
7. Fitness and Healthy Living
8. Lesson Summary
1. Introduction
1. Business, Government, and Society
2. Interrelated Objectives
3. Market Capitalism
4. Dominance
5. Countervailing Forces
6. Lesson Summary
7. Quiz 5.1
1. Business Environment
2. Capitalism
3. Pluralism
4. Democracy
5. Lesson Summary
6. Quiz 5.2
1. Interest Groups in the U.S.
2. History of Interest Groups
3. Types of Interest Groups Today
4. Lesson Summary
5. Quiz 5.3
1. Strategies of Interest Groups
2. Direct Techniques
3. Indirect Techniques
4. Regulating Interest Groups
5. Lesson Summary
6. Quiz 5.4
1. Government Regulatory Agencies
2. Federal Trade Commission
3. Environmental Protection Agency
4. Food and Drug Administration
5. Consumer Product Safety Commission
6. Lesson Summary
7. Quiz 5.5
1. SEC
2. Fraudulent Accounting
3. Insider Trading
4. Lesson Summary
5. Quiz 5.6
1. Market and Non-Market Environments
2. Market Strategies
3. Non-Market Strategies
4. Lesson Summary
5. Quiz 5.7
1. Stakeholders
2. Market Stakeholders
3. Non-Market Stakeholders
4. Lesson Summary
5. Quiz 5.8
1. Introduction
1. Protecting Economic Interests
2. How the Government Promotes Business
3. How the Government Promotes Labor
4. How the Government Promotes Agriculture
5. Lesson Summary
6. Quiz 6.1
1. Regulations and Management
2. OSHA
3. NIOSH
4. NLRB
5. FMLA
6. Lesson Summary
7. Quiz 6.2
1. Executive Branch: Administrative Agencies
2. Agency Power
3. Contesting a Ruling
4. Pros and Cons
5. Lesson Summary
6. Quiz 6.3
1. Non-Regulatory
2. Non-Regulatory Influence
3. Lesson Summary
4. Quiz 6.4
1. Introduction
1. Business Political Participation
2. For Business Participation in Politics
3. Against Business Participation in Politics
4. Political Tactics by Business
5. Lesson Summary
6. Quiz 7.1
1. Public Affairs
2. Role of Public Affairs
3. Lesson Summary
4. Quiz 7.2
1. Business Strategies
2. Information Strategies
3. Societal Strategies
4. Political and Legal Strategies
5. Controversy
6. Lesson Summary
7. Quiz 7.3
1. Introduction
1. Business and the World
2. Philanthropy
3. Doing the Right Thing
4. Lesson Summary
5. Quiz 8.1
1. A Brave New World
2. What It Means to Be Social
3. So Who Does It?
4. Going All In
5. Lesson Summary
6. Quiz 8.2
1. Social Responsibility
2. Historic Social Responsibility
3. Modern Social Responsibility
4. Lesson Summary
5. Quiz 8.3
1. Corporate Social Responsibility
2. Level One: Economic Responsibility
3. Level Two: Legal Responsibility
4. Level Three: Ethical Responsibility
5. Level Four: Philanthropic Responsibility
6. Lesson Summary
7. Quiz 8.4
1. Corporate Social Responsibility
2. Sustainability
3. Stakeholder Theory
4. Arguments Against Corporate Social Responsibility
5. Arguments for Social Responsibility
6. Lesson Summary
7. Quiz 8.5
1. Corporate Citizenship
2. Benefits of Corporate Citizenship
3. Stages of Corporate Citizenship
4. Lesson Summary
5. Quiz 8.6
1. Corporate Social Performance Model
2. Basic Terminology Review
3. Corporate Social Responsibility
4. Corporate Citizenship
5. Corporate Social Performance
6. Importance of Social Performance Model
7. Lesson Summary
8. Quiz 8.7
1. Definition of Triple Bottom Line
2. The First Pillar: People
3. The Second Pillar: Planet
4. The Third Pillar: Profit
5. Triple Bottom Line Limitations
6. Lesson Summary
7. Quiz 8.8
1. Introduction
1. Business and Community Relationship
2. Community
3. Community Involvement
4. Collaborative Partnerships
5. Lesson Summary
6. Quiz 9.1
1. Community Relations
2. Community Involvement
3. Lesson Summary
4. Quiz 9.2
1. Building Community Relationships
2. Forms of Gift Giving
3. Corporate Strategic Giving
4. Lesson Summary
5. Quiz 9.3
1. Introduction
1. Media Industry
2. Media Provides Information
3. Media Influences Decisions
4. Media Shapes Opinion
5. Media Creates Agendas
6. Lesson Summary
7. Quiz 10.1
1. The Mass Media
2. The Print Media
3. The Broadcast Media
4. The Internet and Social Media
5. Lesson Summary
6. Quiz 10.2
1. Freedom of the Press
2. Regulating the Media
3. The FCC and Decency
4. The FCC and Politics
5. Cable and Internet
6. Lesson Summary
7. Quiz 10.3
1. Introduction
1. Customer and Consumer Definitions
2. Consumerism
3. Consumer Advocacy Groups
4. Consumer Regulation
5. Lesson Summary
6. Quiz 11.1
1. Consumer Rights
2. Bill of Rights: Safety
3. Bill of Rights: Information
4. Bill of Rights: Choice
5. Bill of Rights: Voice
6. Bill of Rights: Redress
7. Lesson Summary
8. Quiz 11.2
1. Protection of Consumers
2. Consumer Financial Protection Bureau (CFPB)
3. Consumer Product Safety Commission (CPSC)
4. Federal Trade Commission (FTC)
5. Food and Drug Administration (FDA)
6. National Highway Traffic Safety Administration (NHTSA)
7. Securities and Exchange Commission (SEC)
8. Lesson Summary
9. Quiz 11.3
1. Online Privacy
2. Government Regulation of Consumer Privacy
3. Business Initiatives for Consumer Privacy
4. Lesson Summary
5. Quiz 11.4
1. Product Liability
2. Breach of Warranty
3. Negligence
4. Strict Liability
5. Lesson Summary
6. Quiz 11.5
1. Medicine, Psychology, and Ethics
2. Allocation of Scarce Medical Resources
3. Behavior Control
4. Genetics
5. Human Experimentation
6. Lesson Summary
7. Quiz 11.6
1. Introduction
1. Definition of Ethical Behavior
2. Business Ethics
3. Three Levels of Ethical Development
4. Factors in Ethical Business Decision Making
5. Ethical Development in Business
6. Lesson Summary
7. Quiz 12.1
1. Target Marketing
2. Ethical Target Marketing
3. Unethical Target Marketing
4. Lesson Summary
5. Quiz 12.2
1. AMA
2. Ethical Norms
3. Ethical Values
4. Lesson Summary
5. Quiz 12.3
1. Advertising
2. Ambiguity
3. Hide Facts
4. Controversial Advertising
5. Regulation of Advertising
6. Lesson Summary
7. Quiz 12.4
1. Introduction
1. Special Interest Groups
2. Societal and Business Special Interest Groups
3. Activists
4. Lesson Summary
5. Quiz 13.1
1. Interest Group Survival
2. Social and Business Interest Groups
3. Social Interest Groups' Operations and Financing
4. Business Interest Groups' Operating and Finance
5. Lesson Summary
6. Quiz 13.2
1. Activists
2. Gaining Public Sentiment
3. Using Grand Non-Market Strategies
4. Grassroots Efforts
5. New Media Relations and Advocacy Advertising
6. Building Coalitions
7. Litigation
8. Lesson Summary
9. Quiz 13.3
1. Introduction
1. Business Technology
2. The Internet
3. E-Business
4. M-Commerce
5. Social Media
6. Blogs and Vlogs
7. Lesson Summary
8. Quiz 14.1
1. Business Technology
2. Communication
3. Marketing
4. Productivity
5. Customer Service
6. Lesson Summary
7. Quiz 14.2
1. Technology Issues
2. Privacy and Monitoring of Employees
3. Privacy and Information Security
4. File Sharing and Copyright Infringement
5. Lesson Summary
6. Quiz 14.3
1. Introduction
1. The Environment
2. Environmental Ethics & Human Values
3. Impact on Environmental Problem
4. Lesson Summary
5. Quiz 15.1
1. The Environment
2. Environmental Legislation
3. Environmental Legislation Timeline
4. National Environmental Policy Act
5. Lesson Summary
6. Quiz 15.2
1. Environmental Regulation
2. Environmental Regulation Costs
3. The Benefits of Environmental Regulation
4. Lesson Summary
5. Quiz 15.3
1. Sustainable Development
2. Obstacles and Impact
3. Sustainable Development Solutions
4. Lesson Summary
5. Quiz 15.4
1. Ecologically Sustainable Company
2. Non-Compliance
3. Compliance
4. Beyond Compliance
5. Integrated Strategy
6. Passion and Purpose
7. Ways to Promote Sustainability
8. Lesson Summary
9. Quiz 15.5
1. Incentives and Environment
2. Command and Control Regulatory Approach
3. Incentive-Based Regulatory Approach
4. Environmental Taxes
5. Subsidies for Pollution Control
6. Tradable Permits
7. Lesson Summary
8. Quiz 15.6
1. Sustainable Development
2. Ozone Depletion
3. Global Warming
4. Marine Life Destruction
5. Lesson Summary
6. Quiz 15.7
1. What Is Environmental Management?
2. Managing Environmental Issues
3. Environmental Management Business Advantage
4. Lesson Summary
5. Quiz 15.8
1. Introduction
1. Entering an International Market
2. Imports and Exports
3. Licensing
4. Joint Venture
5. Wholly Owned Subsidiary
6. Strategic Alliance
7. Lesson Summary
8. Quiz 16.1
1. International Business Models
2. Domestic
3. Foreign
4. International
5. Lesson Summary
6. Quiz 16.2
1. Globalization
2. Benefits of Globalization
3. Costs of Globalization
4. Lesson Summary
5. Quiz 16.3
1. Working in International Environments
2. Political and Legal
3. Sociocultural
4. Economic
5. Technical
6. Lesson Summary
7. Quiz 16.4
1. Offshoring vs. Outsourcing
2. Advantages of Offshoring
3. Cost Savings
4. Opportunity to Acquire Specialized Skills or Equipment
5. Disadvantages of Offshoring
6. Loss of Control
7. Barriers
8. Damage to Company Reputation
9. Lesson Summary
10. Quiz 16.5
1. Outsourcing
2. Demand
3. Company Weaknesses
4. Profits
5. Lesson Summary
6. Quiz 16.6
1. International Business
2. Democracy
3. Comparative Political Systems
4. Comparative Economic Systems
5. Global Solution for Companies
6. Lesson Summary
7. Quiz 16.7
1. Many Different Worlds
2. Basics of International Trade
3. One More Piece to the Puzzle
4. Regional Integration
5. Types of Regional Integration
6. How Managers Use Integration
7. Lesson Summary
8. Quiz 16.8
1. Hire People With Ethics
2. Develop an Ethical Work Environment
3. Ethical Leadership in Action
4. Decision-Making Process
5. Develop Moral Courage
6. Lesson Summary
7. Quiz 16.9
1. The Global Market
2. Uniform Standards
3. Globalization
4. Cultural Imperialism
5. Outsourcing
6. Lesson Summary
7. Quiz 16.10
1. Globalization Since 1990s
2. Free Trade
3. Effects
4. Lesson Summary
5. Quiz 16.11
1. Intellectual Property
2. Types
3. Globalization
4. Outcomes
5. Lesson Summary
6. Quiz 16.12
1. International Business
2. Corruption
3. Employment
4. Pollution
5. Improving Global Ethics
6. Lesson Summary
7. Quiz 16.13
1. Ethical Behavior
2. Personal Ethics & Business Culture
3. Power & Pressure
4. Confusion
5. Loyalty
6. Lesson Summary
7. Quiz 16.14
1. Bribery
2. Case Study Starnes-Brenner Machine Tool Company
3. Types of Bribes
4. Dilemmas of Bribery
5. Bribery Justifications
6. Lesson Summary
7. Quiz 16.15
1. Introduction
1. Business Ethics
2. Autonomous Moral Reasoning
3. Morals, Ethics, and Values
4. Lesson Summary
5. Quiz 17.1
1. Your Moral Compass
2. Values and Behavior in the Workplace
3. When There Is a Disconnect
4. Whistleblowers
5. Lesson Summary
6. Quiz 17.2
1. What Is a Personal Moral Code?
2. Examples of Moral Codes
3. The Universal Moral Code
4. Lesson Summary
5. Quiz 17.3
1. The Milgram Experiment
2. Moral Compass
3. Moral Intelligence
4. Enron Example
5. Lesson Summary
6. Quiz 17.4
1. Assignment
1. Final Exam
1. Introduction
2. 1.1 Being a Professional of Integrity
3. 1.2 Ethics and Profitability
4. 1.3 Multiple versus Single Ethical Standards
5. Summary
1. Introduction
2. 2.1 The Concept of Ethical Business in Ancient Athens
3. 2.2 Ethical Advice for Nobles and Civil Servants in Ancient China
4. 2.3 Comparing the Virtue Ethics of East and West
5. 2.4 Utilitarianism: The Greatest Good for the Greatest Number
6. 2.5 Deontology: Ethics as Duty
7. 2.6 A Theory of Justice
8. Summary
1. Introduction
2. 3.1 Adopting a Stakeholder Orientation
3. 3.2 Weighing Stakeholder Claims
4. 3.3 Ethical Decision-Making and Prioritizing Stakeholders
5. 3.4 Corporate Social Responsibility (CSR)
6. Summary
1. Introduction
2. 4.1 Corporate Law and Corporate Responsibility
3. 4.2 Sustainability: Business and the Environment
4. 4.3 Government and the Private Sector
5. Summary
1. Introduction
2. 5.1 The Relationship between Business Ethics and Culture
3. 5.2 Business Ethics over Time
4. 5.3 The Influence of Geography and Religion
5. 5.4 Are the Values Central to Business Ethics Universal?
6. Summary
1. Introduction
2. 6.1 The Workplace Environment and Working Conditions
3. 6.2 What Constitutes a Fair Wage?
4. 6.3 An Organized Workforce
5. 6.4 Privacy in the Workplace
6. Summary
1. Introduction
2. 7.1 Loyalty to the Company
3. 7.2 Loyalty to the Brand and to Customers
4. 7.3 Contributing to a Positive Work Atmosphere
5. 7.4 Financial Integrity
6. 7.5 Criticism of the Company and Whistleblowing
7. Summary
1. Introduction
2. 8.1 Diversity and Inclusion in the Workforce
3. 8.2 Accommodating Different Abilities and Faiths
4. 8.3 Sexual Identification and Orientation
5. 8.4 Income Inequalities
6. 8.5 Animal Rights and the Implications for Business
7. Summary
1. Introduction
2. 9.1 Entrepreneurship and Start-Up Culture
3. 9.2 The Influence of Advertising
4. 9.3 The Insurance Industry
5. 9.4 Ethical Issues in the Provision of Health Care
6. Summary
1. Introduction
2. 10.1 More Telecommuting or Less?
3. 10.2 Workplace Campuses
4. 10.3 Alternatives to Traditional Patterns of Work
5. 10.4 Robotics, Artificial Intelligence, and the Workplace of the Future
6. Summary
1. Introduction
2. 11.1 Business Ethics in an Evolving Environment
3. 11.2 Committing to an Ethical View
4. 11.3 Becoming an Ethical Professional
5. 11.4 Making a Difference in the Business World

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BUS 211 : Business Ethics

CH 1.1 - Business Ethics in Contemporary Businesses

Ch 1.2 - Ethical Decision Making

Ch 1.3 - Factors that Affect Ethical Behavior in the Workplace

Ch 1.4 - Theories of Ethics: Rights & Natural Laws

Ch 1.5 - The Act and Rule Utilitarian Models in Business Ethics

Ch 1.6 - Philosophical Approaches to Business Ethics

Ch 1.7 - Why Ethical Problems Occur in Business

Ch 1.8 - Managing Ethical Behavior in the Workplace

Ch 1.9 - Organizational Ethical Climate: Definition, Issues & Improvement

Ch 1.10 - Moral Hazard in Economics: Definition & Examples

Ch 1.11 - The Importance of Ethics Policies, Training & Reporting Programs in the Workplace

Ch 1.12 - Organizational Citizenship Behavior in the Workplace: Definition and Examples

Ch 1.13 - The Difference Between Workplace Ethics and the Law

Ch 1.14 - Unfair Competition: Methods, Elements & Laws

Ch 1.15 - Competition Within Free Markets: Types & Summary

Ch 2 - Employees, Stockholders, & Corporate Governance

CH 2.1 - The Impact of Business Decisions on Stakeholders

Ch 2.2 - How Stockholders Can Promote Their Economic and Social Objectives

Ch 2.3 - How Companies Ethically Balance Owner, Stockholder & Stakeholder Interests

Ch 3 - Public Relations for Business

Ch 3.1 - Public Issues & Their Significance in the Modern Corporation

Ch 3.2 - Public Relations Management: Skills, Activities & Departmental Structure

Ch 3.3 - What Is an Effective Issue Management Process?

Ch 3.4 - Why Companies Use Public Relations

Ch 3.5 - Crisis Planning & Management in Business: Definition & Elements

Ch 3.6 - Building Collaborative Relationships Between Organizations & Their Stakeholders

Ch 4 - Diversity in the Workforce

Ch 4.1 - Individual Diversity: Biographical & Demographical Characteristics

Ch 4.2 - Cultural Diversity in the Workplace: Definition, Trends & Examples

Ch 4.3 - Gender Diversity in the Workplace: Definition, Trends & Examples

Ch 4.4 - Age Diversity in the Workplace: Definition, Trends & Examples

Ch 4.5 - Ability and Disability Diversity in the Workplace: Definition, Trends & Examples

Ch 4.6 - Managing a Diverse Workforce in Contemporary Organizations

Ch 4.7 - Affirmative Action: Definition and Effects on Diversity in the Workplace

Ch 4.8 - Equal Employment Opportunity: Title VII Law & Regulations

Ch 4.9 - Equal Employment Opportunity: Title VII Requirements for Managers & Organizations

Ch 4.10 - How Organizations Promote Work-Life Balance: Definition and Common Practices

Ch 5 - The Relationship Between Business, Government & Society

Ch 5.1 - Business, Government & Society: Interactions and Influences

Ch 5.2 - Capitalism, Pluralism & Democracy: Definitions & Differences

Ch 5.3 - What Are Interest Groups in the United States? - History & Types

Ch 5.4 - Strategies & Influence of Interest Groups on American Politics

Ch 5.5 - Government Agencies that Protect the Public From Illegal Business Practices

Ch 5.6 - Government Protections Against Stock Market Abuses

Ch 5.7 - Strategies of Market & Non-Market Business Environments

Ch 5.8 - Stakeholders of a Corporation's Market and Non-Market Environments

Ch 6 - Business-Government Relations

Ch 6.1 - How the Government Promotes Economic Interests

Ch 6.2 - Governmental Regulation and Management

Ch 6.3 - Government Regulation of Administrative Agencies: Pros & Cons, and Examples

Ch 6.4 - Government's Non-Regulatory Influence on Business

Ch 7 - Business' Influence on the Political Environment

Ch 7.1 - Businesses' Political Participation: Pros, Cons & Tactics

Ch 7.2 - Public Affairs Departments in Businesses: Role & Functions

Ch 7.3 - Businesses' Strategies: Information, Societal, Political & Legal

Ch 8 - Corporate Social Responsibility & Citizenship

Ch 8.1 - The Social Contract in Business Ethics

Ch 8.2 - Social Responsibility in Organizations

Ch 8.3 - The Origins of Social Responsibility

Ch 8.4 - The Levels of Corporate Social Responsibility

Ch 8.5 - Business Ethics: Corporate Social Responsibility

Ch 8.6 - Corporate Citizenship: Definition & the Five Stages

Ch 8.7 - Corporate Social Performance: Definition & Responsibilities

Ch 8.8 - Triple Bottom Line Framework & Corporate Responsibility

Ch 9 - Business & the Community

Ch 9.1 - Business & the Community: Partnerships & Interactions

Ch 9.2 - Responsibilities of a Business' Community Relations Department

Ch 9.3 - Corporate Giving Strategies: Building Community Relationships

Ch 10 - The Media's Impact on Business

Ch 10.1 - The Media Industry: Roles, Impact & Ethics

Ch 10.2 - Development of the Mass Media & Journalism in the United States: History & Timeline

Ch 10.3 - Rules Governing the Media: Definition & Examples

Ch 11 - Consumer Rights & Regulations

Ch 11.1 - Differences Between Customers, Consumers & Consumerism

Ch 11.2 - Five Major Consumer Rights

Ch 11.3 - Government Regulation Agencies for Consumer Protection

Ch 11.4 - Protecting Consumer Privacy Online

Ch 11.5 - What Is Product Liability? - Definition & Laws

Ch 11.6 - Ethical Issues in Medicine & Psychology