Health 302: Healthcare Organization and Management

This online certificate course gives doctors, nurses, and other healthcare professionals the basic knowledge and skills needed to manage people and programs efficiently and within the bounds of government regulations.

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Course Curriculum

1. Introduction
1. Managing
2. Healthcare Management
3. Management Challenges
4. Lesson Summary
5. Quiz 1.1
1. The U.S. Health Care System
2. Costs, Quality, and Access
3. New Developments for U.S. Health Care
4. HMOs, PPOs, POS, HSA, Medicare, Medicaid
5. Lesson Summary
6. Quiz 1.2
1. Healthcare System Divisions
2. The Pharmaceutical Industry
3. The Long-Term Care Industry
4. The Mental Healthcare Industry
5. Integrative Medicine Industry
6. Safety Net Services Industry
7. Lesson Summary
8. Quiz 1.3
1. What Is a Health Care Delivery System?
2. United States Health Care Delivery
3. Universal Health Care
4. The U.S. vs. Other Countries
5. Lesson Summary
6. Quiz 1.4
1. The Affordable Care Act
2. Guaranteed Coverage
3. Important Provisions of the ACA
4. Benefits of the ACA
5. Lesson Summary
6. Quiz 1.5
1. Healthcare Reform Basics
2. Consumer Options
3. What Reforms Are in the Works?
4. Checks and Balances in Reform
5. Lesson Summary
6. Quiz 1.6
1. U.S. Healthcare Safety Net
2. Types of Healthcare Providers
3. Trends in Funding
4. Lesson Summary
5. Quiz 1.7
1. Economics & Healthcare
2. Healthcare Economics
3. Healthcare Within the U.S.
4. Countries Similar to the U.S.
5. Canada
6. Singapore
7. Lesson Summary
8. Quiz 1.8
1. An Unsustainable Burden
2. Highest Percent of GDP
3. Different Healthcare Costs
4. Administrative Costs & Spending
5. Less Doctor Visits
6. Lesson Summary
7. Quiz 1.9
1. Introduction
1. HIPAA: Definition
2. Title I
3. Title II
4. Title III
5. Title IV
6. Title V
7. Lesson Summary
8. Quiz 2.1
1. What Is Antitrust Law?
2. Antitrust Acts
3. Lesson Summary
4. Quiz 2.2
1. Healthcare Fraud
2. Billing Discrepancies
3. Kickbacks and Bribery
4. Prescription Drug Schemes
5. Consumer Healthcare Fraud
6. Lesson Summary
7. Quiz 2.3
1. Mistreated at Work
2. Employment Discrimination
3. Title VII of the Civil Rights Act of 1964
4. Bona Fide Occupational Qualification
5. Lesson Summary
6. Quiz 2.4
1. Patient's Bill of Rights
2. Informed Consent
3. Good Samaritan Laws
4. Lesson Summary
5. Quiz 2.5
1. Negligence & Malpractice
2. What Is Negligence?
3. What Is Malpractice?
4. Malpractice Examples
5. Lesson Summary
6. Quiz 2.6
1. What Is Medical Malpractice?
2. Examples of Medical Malpractices
3. Lesson Summary
4. Quiz 2.7
1. Introduction
1. Medicine, Psychology, and Ethics
2. Allocation of Scarce Medical Resources
3. Behavior Control
4. Genetics
5. Human Experimentation
6. Lesson Summary
7. Quiz 3.1
1. Medical Ethics
2. Truth Telling
3. Confidentiality
4. Informed Consent
5. Lesson Summary
6. Quiz 3.2
1. Rights of Patients
2. Confidentiality
3. Right to Treatment
4. Informed Consent
5. Lesson Summary
6. Quiz 3.3
1. Life and Death
2. Inducing Death
3. Prolonging Life
4. Lesson Summary
5. Quiz 3.4
1. Ethical Issues in Critical Care Nursing
2. Palliative Care & Withdrawing Care
3. Advance Directives
4. Living Will
5. Medical Power of Attorney
6. Lesson Summary
7. Quiz 3.5
1. Paying for Health Care
2. Is Health Care a Right?
3. Lesson Summary
4. Quiz 3.6
1. Healthcare Informatics Overview
2. Law in Healthcare Informatics
3. Ethics in Healthcare Informatics
4. Quiz 3.7
5. Lesson Summary
1. Ethical Decision-Making Defined
2. Identification of Ethical Dimensions
3. Collection of Relevant Information
4. Evaluation According to Ethical Standards
5. Consideration of Alternatives
6. Make a Decision
7. Implement Decision
8. Review and Modify if Necessary
9. Lesson Summary
10. Quiz 3.8
1. Introduction
1. Organizational Behavior
2. Internal Perspective
3. External Perspective
4. History
5. Lesson Summary
6. Quiz 4.1
1. What Is Organizational Behavior?
2. Pros of Organizational Behavior Management
3. How to Manage Organizational Behavior
4. Lesson Summary
5. Quiz 4.2
1. External Effects on Organizational Behavior
2. Company Reputation
3. Strength of the Local Economy
4. Competitive Landscape
5. Lesson Summary
6. Quiz 4.3
1. Total Quality Management
2. Quality as Culture
3. Six Sigma
4. TQM Versus Six Sigma
5. Lesson Summary
6. Quiz 4.4
1. Blending of Roles
2. The Part of the Theory
3. Lesson Summary
4. Quiz 4.5
1. Contingency Theory
2. Dependent Variables
3. Independent Variables
4. Lesson Summary
5. Quiz 4.6
1. We See What We Want to See
2. Internal and External Attributes
3. Three Determinants of this Theory
4. Lesson Summary
5. Quiz 4.7
1. Different Leadership Theories
2. Trait Theory
3. Behavioral Theory
4. Comparing These Theories
5. Lesson Summary
6. Quiz 4.8
1. Introduction
1. Are All Managers Leaders?
2. What Is a Manager?
3. What Is a Leader?
4. The Manager versus the Leader
5. Lesson Summary
6. Quiz 5.1
1. Why Managers Plan
2. Planning as a Function of Management
3. Barriers to Effective Planning
4. Lesson Summary
5. Quiz 5.2
1. Organizing as a Function of Management
2. What Happens When a Manager Organizes?
3. Lesson Summary
4. Quiz 5.3
1. Leading as a Function of Management
2. Major McCarthy as a Leader
3. Manager Mike as a Leader
4. Leading: from Combat to Corporate
5. Lesson Summary
6. Quiz 5.4
1. Background: The Management Process
2. Controlling as a Process
3. Controlling Process Explained
4. Establishing Standards to Measure Performance
5. Measuring Actual Performance
6. Comparing Performance with the Standard
7. Taking Corrective Action
8. Controlling Process in Action
9. Lesson Summary
10. Quiz 5.5
1. 'Manager' Is an Adjective
2. Quantitative Approach
3. Systems Approach
4. Contingency Approach
5. Lesson Summary
6. Quiz 5.6
1. Definition
2. Types of Management Styles
3. Lesson Summary
4. Quiz 5.7
1. What is Systems Theory?
2. Key Concepts of Systems Theory
3. Lesson Summary
4. Quiz 5.8
1. Definition
2. Key Concepts
3. Advantages
4. Disadvantages
5. Example
6. Lesson Summary
7. Quiz 5.9
1. What Is Motivation?
2. Intrinsic vs. Extrinsic Motivation
3. Two Popular Theories of Workplace Motivation
4. Lesson Summary
5. Quiz 5.10
1. Patient Care Is a Group Effort
2. Inter-Professional Teams
3. Managing Conflict
4. Working Together
5. Lesson Summary
6. Quiz 5.11
1. Introduction
1. What is Leadership?
2. Leadership in Organizations
3. A Leader's Role
4. Lesson Summary
5. Quiz 6.1
1. Qualities of Effective Leadership
2. Sharing Visions
3. Leading not Managing
4. Value Contribution
5. Hire Smart and Be Hands-Off
6. Provide Feedback and Earn Trust
7. Communicate
8. Lesson Summary
9. Quiz 6.2
1. Trustworthy Leadership
2. Integrity
3. Competence and Consistency
4. Loyalty
5. Openness
6. Lesson Summary
7. Quiz 6.3
1. Defining New Leadership Theory
2. Transformational Leadership
3. Charismatic Leadership
4. Traditional vs. New
5. Lesson Summary
6. Quiz 6.4
1. The Transformational Leader
2. Transformational Leader Characteristics
3. Transformational Leader Examples
4. Lesson Summary
5. Quiz 6.5
1. The Blake and Mouton Managerial Grid
2. The Two Behavior Dimensions
3. Five Leadership Styles
4. Country Club Leader
5. Impoverished Leader
6. Middle-of-the-Road Leader
7. Team Leader
8. Produce or Perish Leader
9. Lesson Summary
10. Quiz 6.6
1. The 5 P's of Leadership
2. How to Use the 5 P's
3. Personal Attributes
4. Position
5. Purpose
6. Procedure/Process
7. Product
8. Lesson Summary
9. Quiz 6.7
1. A First Look at Framing
2. Defining Key Terms
3. Why Is Framing Important?
4. Case Studies of Framing
5. Lesson Summary
6. Quiz 6.8
1. Being a Leader
2. Leadership
3. Finding a Leader
4. Lesson Summary
5. Quiz 6.9
1. Leadership in Healthcare
2. Effective Healthcare Leaders
3. Types of Leadership Styles
4. Finding Your Best Leadership Style
5. Lesson Summary
6. Quiz 6.10
1. Introduction
1. Work Teams
2. Team Types
3. Benefits of Teams
4. Analysis of Work Teams
5. Lesson Summary
6. Quiz 7.1
1. Team Is a Verb as Well as a Noun
2. What Makes Teams Effective
3. Additional Aspects of Effectiveness
4. Lesson Summary
5. Quiz 7.2
1. Teams in Healthcare
2. Leading a Team
3. Selecting a Team
4. Sustaining Teams
5. Lesson Summary
6. Quiz 7.3
1. The Vital Organ of Management
2. The Nature of Managerial Communication
3. The Importance of Effective Managerial Communication
4. Effective Communication When Planning, Organizing, Leading, and Controlling
5. Lesson Review
6. Lesson Objective
7. Quiz 7.4
1. Communicating in Teams
2. Key Elements of Teams
3. Tools of Team Communication
4. Lesson Summary
5. Quiz 7.5
1. Interpersonal Skills
2. Verbal Communication
3. Non-Verbal Communication
4. Listening Skills
5. Negotiation
6. Problem-Solving
7. Decision-Making
8. Assertiveness
9. Lesson Summary
10. Quiz 7.6
1. Effective Communication
2. Practical
3. Factual
4. Clear and Concise
5. Persuasive
6. Lesson Summary
7. Quiz 7.7
1. Cross-Cultural Communication
2. High- vs. Low-Context Culture
3. Nonverbal Differences
4. Language Differences
5. Power Distance
6. Cross-Cultural Strategies
7. Lesson Summary
8. Quiz 7.8
1. Introduction
1. What Is the Planning Process?
2. How Does the Process Work?
3. Lesson Summary
4. Quiz 8.1
1. Planning to Plan
2. Strategic Plans
3. Tactical Plans
4. Operational Plans
5. Contingency Plans
6. Lesson Summary
7. Quiz 8.2
1. The Planning Process
2. Environmental Scanning
3. Assemble a Strategy
4. Implement the Strategy
5. Lesson Summary
6. Quiz 8.3
1. Strategic vs. Tactical Plans
2. Making Good Tactical Plans
3. Everyone Can Have Tactical Plans
4. Lesson Summary
5. Quiz 8.4
1. Definition of Operational Plans for a Business
2. Example of Operational Plans
3. Lesson Summary
4. Quiz 8.5
1. Department Goals in Context
2. SMART Goals
3. Setting Objectives
4. Lesson Summary
5. Quiz 8.6
1. Decision Making Tools
2. The Decision Tree
3. Payback Analysis
4. Simulation
5. Lesson Summary
6. Quiz 8.7
1. Demand Forecasting
2. Qualitative Method
3. Focus Groups
4. Surveys
5. Lesson Summary
6. Quiz 8.8
1. Introduction
1. Strategic Planning
2. Importance
3. The Process
4. Lesson Summary
5. Quiz 9.1
1. Definition of the Strategic Planning Process
2. Strategic Planning Steps
3. Example
4. Lesson Summary
5. Quiz 9.2
1. Healthcare Business Principles
2. What Is SWOT?
3. Force Field Analysis
4. Using Both Analyses Together
5. Lesson Summary
6. Quiz 9.3
1. The Stage Is Set
2. Using PESTLE
3. Lesson Summary
4. Quiz 9.4
1. Understanding Root Cause Analysis
2. Data Collection
3. Asking Why
4. Identifying Solutions
5. Lesson Summary
6. Implementing Change
7. Quiz 9.5
1. Management
2. Goal Setting
3. For the Company
4. For the Employees
5. Lesson Summary
6. Quiz 9.6
1. Setting Goals & Standards
2. Review & Assessment
3. Lesson Summary
4. Quiz 9.7
1. Introduction
1. Management of a Hospital
2. Hospital Information Systems
3. Friedman and Martin Functional Model
4. Lesson Summary
5. Quiz 10.1
1. Health Informatics Overview
2. Definition of Health Informatics
3. Definition of Health Informatics
4. Implementing Healthcare Informatics
5. Challenges in Implementation
6. Overcoming Barriers
7. Lesson Summary
8. Quiz 10.2
1. Healthcare Industry Challenges
2. Physician & Nursing Challenges
3. Ancillary Services Challenges
4. Organizational Challenges
5. Healthcare Informatics Solutions
6. Lesson Summary
7. Quiz 10.3
1. What Is Data Quality in Healthcare?
2. Data Quality and Technology
3. The Characteristics of Quality Healthcare Data
4. The Provider's Role in Data Quality
5. The Individual's Role
6. Lesson Summary
7. Quiz 10.4
1. What Is Database Security Management?
2. Threats to Database Security
3. Forms
4. Lesson Summary
5. Quiz 10.6
1. What Is a Security Policy?
2. Protecting the Employees
3. Protecting the Assets
4. Protecting the Data
5. Creating an Effective Policy
6. Lesson Summary
7. Quiz 10.6
1. Safety Concerns
2. Why Do Breaches Matter?
3. Who Hacks Them?
4. Lesson Summary
5. Quiz 10.7
1. Introduction
1. What is an Operating Budget?
2. Budget Reports
3. Lesson Summary
4. Quiz 11.1
1. What Is a Budget?
2. Types of Budget Controls
3. Lesson Summary
4. Quiz 11.2 `
1. Building a Budget
2. Planning the Budget
3. Getting Feedback
4. Updating and Issuing the Budget
5. Make Preparations for Next Year
6. Lesson Summary
7. Quiz 11.3
1. Health Information Technology
2. The HIT Solution
3. The Lean Solution
4. Lesson Summary
5. Quiz 11.4
1. What Are Direct Costs?
2. Types of Direct Costs
3. Examples of Direct Costs
4. Calculating Direct Costs
5. Lesson Summary
6. Quiz 11.5
1. Indirect Costs
2. Vary by Company
3. Lesson Summary
4. Quiz 11.6
1. Definition of Resource Allocation
2. Method of Resource Allocation
3. Resource Allocation Process & Strategies
4. Quiz 11.7
1. Introduction
1. Further, Better, Faster
2. Continuous Quality Improvement
3. Plan, Do, Check, and Act
4. Lesson Summary
5. Quiz 12.1
1. Process Improvement
2. Lean Manufacturing & Constraints Theory
3. TQC, TCM, & Agile Manufacturing
4. Six Sigma
5. BPR & BPM
6. Lesson Summary
7. Quiz 12.2
1. What Is Lean Management?
2. Basics of Lean
3. Non-Value Practices
4. Cost Effectiveness
5. Lesson Summary
6. Quiz 12.3
1. Who is on One?
2. How to Keep Them Doing Well
3. Other Advantages
4. Lesson Summary
5. Quiz 12.4
1. Definition of Quality Tools
2. Cause-And-Effect Diagram
3. Check Sheet
4. Control Charts
5. Histograms
6. Pareto Chart
7. Scatter Diagram
8. Flow Chart
9. Lesson Summary
10. Quiz 12.5
1. What Is Quality?
2. Examples
3. Key Components
4. Lesson Summary
5. Quiz 12.6
1. Quality Healthcare Systems
2. Who's on the Team?
3. Quality Drivers
4. Lesson Summary
5. Quiz 12.7
1. Introduction
1. What Is Training and Why Is Training Important?
2. Key Questions to Ask Prior to Formulating a Training Program
3. Where to Invest Resources for Training
4. Creating a Training Portfolio Mix
5. Key Characteristics of High-Leverage Training
6. Lesson Summary
7. Quiz 13.1
1. Learning Organization
2. Continuous Learning
3. Knowledge Generation
4. Systems Thinking
5. Other Key Features
6. Lesson Summary
7. Quiz 13.2
1. Definition of Business Strategy and Training
2. Types of Business Strategy
3. Impact of Business Strategy on Training
4. Keeping Training Relevant
5. Aligning Training & Strategy
6. Lesson Summary
7. Quiz 13.3
1. From Here to There: Assessing Training Needs
2. The Process of Assessing Training Needs
3. Lesson Summary
4. Quiz 13.4
1. Types of Training Programs
2. Literacy Training
3. Interpersonal Skills Training
4. Technology Training
5. Problem-Solving Training
6. Diversity or Sensitivity Training
7. Lesson Summary
8. Quiz 13.5
1. Training Methods
2. On-the-Job Training
3. Job Rotation
4. Job Mentoring
5. Lesson Summary
6. Quiz 13.6
1. Coordination of Training
2. Tracking Results
3. Survey Tools
4. Lesson Summary
5. Quiz 13.7
1. Employee Development
2. Job Training & Skill Maintenance
3. Importance
4. Lesson Summary
5. Quiz 13.8
1. Budget-Conscious Staff Training
2. Journal Clubs
3. Vendor-Sponsored Education
4. Government & In-House Training
5. Lesson Summary
6. Quiz 13.9
1. Introduction
1. Human Resource Management
2. HRM in the Hospital Industry
3. Staffing, Placement, & Managing
4. Research & Decision-Making
5. Lesson Summary
6. Quiz 14.1
1. Workforce Analysis
2. Steps of a Workforce Analysis
3. HR & Workforce Analysis
4. Lesson Summary
5. Quiz 14.2
1. What Is Human Resources Management?
2. Recruitment
3. External Recruiting
4. Internal Recruiting
5. Staffing Tasks for Managers
6. Lesson Summary
7. Quiz 14.3
1. Scheduling
2. Hourly
3. Project
4. Issues
5. Lesson Summary
6. Quiz 14.4
1. What Is Equal Employment Opportunity?
2. Policy Objective
3. Anti-Discrimination Employment Laws
4. Employer Policies
5. Lesson Summary
6. Quiz 14.5
1. NLRA and Unions
2. Taft-Hartley
3. Civil Service Reform Act
4. Lesson Summary
5. Quiz 14.6
1. Performance Management Defined
2. Step 1: Planning
3. Step 2: Monitoring
4. Step 3: Developing
5. Steps 4 & 5: Rating and Rewarding
6. Lesson Summary
7. Quiz 14.7
1. Job Performance Feedback
2. Examples
3. Lesson Summary
4. Quiz 14.8
1. How to Empower Your Employees
2. Supporting the Empowerment of Others
3. Lesson Summary
4. Quiz 14.9
1. Hiring Healthcare Professionals
2. Legal Points to Ponder
3. Hiring Process Considerations
4. Orientation
5. Lesson Summary
6. Quiz 14.10
1. Human Resources in Healthcare
2. Human Resources in Healthcare
3. Challenges in Healthcare HR
4. Possible HR Solutions
5. Lesson Summary
6. Quiz 14.11
1. Introduction
1. What Is Healthcare Marketing?
2. Healthcare & Traditional Marketing
3. Strategy
4. Lesson Summary
5. Quiz 15.1
1. The Marketing Mix
2. Marketing Mix: Product
3. Marketing Mix: Place
4. Marketing Mix: Promotion
5. Marketing Mix: Pricing
6. Lesson Summary
7. Quiz 15.2
1. Marketing Plan Review
2. Marketing Controls
3. Market Research
4. Test Marketing
5. Marketing Statistics
6. Lesson Summary
7. Quiz 15.3
1. PR Communication
2. Brand Building
3. Lead Generation
4. Company Advising
5. Lesson Summary
6. Quiz 15.4
1. Customer Relationship Management Defined
2. CRM Systems
3. Operational and Analytical CRM
4. The Benefits of CRM to the Organization
5. Lesson Summary
6. Quiz 15.5
1. Making a Strategic Marketing Plan
2. Defining Objectives & Metrics
3. Identifying Audience & Competitors
4. Understanding Features & Benefits
5. Creating a Positioning Statement
6. Lesson Summary
7. Quiz 15.6
1. Right vs. Wrong
2. What Is Ethical Marketing?
3. Making Ethical Marketing Decisions
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4. Impact on Consumers
5. Lesson Summary
6. Quiz 15.7
1. Introduction
1. Definition of Strategic Alliance
2. Advantages of Strategic Alliances
3. Disadvantages of Strategic Alliances
4. Lesson Summary
5. Quiz 16.1
1. Globalization
2. Globalization of Healthcare
3. Healthcare Globalization Impact
4. Lesson Summary
5. Quiz 16.2
1. Evidence-Based Practice
2. Healthcare Providers & EBP
3. EBP & Patient Care
4. Healthcare Without EBP
5. Lesson Summary
6. Quiz 16.3
1. Moving Beyond Tradition
2. What Is Evidenced-Based Practice?
3. Why Evidence-Based Practice?
4. Lesson Summary
5. Quiz 16.4
1. Evidence Based Practice
2. History & Models
3. Steps & Format
4. Evidence in EBP
5. Patient Outcomes in Detail
6. Lesson Summary
7. Quiz 16.5
1. Evidence-Based Practice
2. Advantages
3. Disadvantages
4. Lesson Summary
5. Quiz 16.6
1. What Is Evidence-Based Practice?
2. Ace Star Model
3. John Hopkins Nursing Model
4. Evidence-Based Practice Hierarchy
5. Quantitative & Qualitative
6. Lesson Summary
7. Quiz 16.7
1. Assignment

About this course

794 lessons
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Ch 1 - Overview of Healthcare Management & Systems

Ch 1.1 - Healthcare Management & Managers: Roles & Responsibilities

Ch 1.2 - The U.S. Health Care System: Description, Structure, Cost, Quality & Access

Ch 1.3 - Divisions of the Healthcare System

Ch 1.4 - The Health Care Delivery System: The US and Worldwide

Ch 1.5 - The Affordable Care & Patient Protection Act: Key Provisions

Ch 1.6 - U.S. Health Care Reform: Definition & Policies

Ch 1.7 - U.S. Healthcare Safety Net Services: Types & Trends

Ch 1.8 - Healthcare Quality & Efficiency in the U.S.

Ch 1.9 - Global Healthcare Spending: Comparison & Outcomes

Ch 2 - Legal Issues in Healthcare

Ch 2.1 - What is HIPAA? - Definition, Requirements & Laws

Ch 2.2 - Antitrust Law: Definition, Types & Outline

Ch 2.3 - Types of Fraud in Healthcare

Ch 2.4 - Employment Discrimination: Definition and Laws

Ch 2.5 - Patient Protection Measures: Patient's Bill of Rights, Good Samaritan Laws & Informed Consent

Ch 2.6 - What Is Medical Negligence? - Definition & Examples

Ch 2.7 - What Is Medical Malpractice? - Definition & Examples

Ch 3 Ethical Issues in Healthcare

Ch 3.1 - Ethical Issues in Medicine & Psychology

Ch 3.2 - Importance of Truth Telling, Confidentiality & Informed Consent in Medicine

Ch 3.3 - Ethical Issues & Mental Health: Right to Treatment, Informed Consent & Confidentiality

Ch 3.4 - Ethical Issues Concerning Life & Death: Terms & Definitions

Ch 3.5 - Ethical Issues in Critical Care Nursing

Ch 3.6 - Paying for Health Care: Ethical Issues

Ch 3.7 - Ethical & Legal Issues in Healthcare Informatics

Ch 3.8 - Ethical Decision Making

Ch 4 - Theories of Organizational Behavior

Ch 4.1 - What is Organizational Behavior? - Definition and History of the Field

Ch 4.2 - Why Organizational Behavior Needs to Be Managed

Ch 4.3 - External Effects on Organizational Behavior

Ch 4.4 - Total Quality Management in the Field of Organizational Behavior

Ch 4.5 - Leader-Member Exchange Theory and Organizational Behavior

Ch 4.6 - Contingency Theory: Definition and Significance to Organizational Behavior

Ch 4.7 - The Theory of Attribution In Organizational Behavior: Definition and Three Determinants

Ch 4.8 - Trait Theories vs. Behavioral Theories of Leadership

Ch 5 - Functions of Management

Ch 5.1 - Management vs. Leadership: The Difference Between a Manager & Leader

Ch 5.2 - Planning as a Function of Management

Ch 5.3 - Organizing as a Function of Management

Ch 5.4 - Leading as a Function of Management

Ch 5.5 - Controlling as a Function of Management

Ch 5.6 - Modern Theory of Management

Ch 5.7 - Management Styles: Definition, Theory & Types

Ch 5.8 - Systems Approach to Management: Theory & Concepts

Ch 5.9 - What Is Management by Objectives (MBO)? - Definition, Advantages & Disadvantages

Ch 5.10 - Workplace Motivation: Theories, Types & Examples

Ch 5.11 - Professional Communication & Collaboration in Healthcare

Ch 6 - Leaders & Leadership

Ch 6.1 - Leadership: Leaders & Their Role in Organizations

Ch 6.2 - Qualities of Effective Leadership

Ch 6.3 - Five Dimensions of Trustworthy Leadership

Ch 6.4 - What is New Leadership Theory?

Ch 6.5 - The Transformational Leader

Ch 6.6 - The Blake Mouton Managerial Grid: Five Leadership Styles

Ch 6.7 - Using the 5Ps Leadership Analysis

Ch 6.8 - How Framing Influences Leadership Effectiveness

Ch 6.9 - Leadership Development within Healthcare Organizations

Ch 6.10 - How to be an Effective Leader within the Healthcare Industry

Ch 7 - Team Building & Communication In Healthcare

Ch 7.1 - The Work Team in Contemporary Business: Definition & Analysis

Ch 7.2 - Characteristics of Effective Teams: Examples and Qualities

Ch 7.3 - Team Building in Healthcare: Methods & Impact

Ch 7.4 - Managerial Communication

Ch 7.5 - Communicating in Team-Based Organizations

Ch 7.6 - Interpersonal Skills in the Workplace: Examples and Importance

Ch 7.7 - Elements of Effective Communication in the Workplace

Ch 7.8 - Cross-Cultural Communication: Definition, Strategies & Examples

Ch 8 - Healthcare Management Process & Planning

Ch 8.1 - What Is the Planning Process? - Steps & Concept

Ch 8.2 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning

Ch 8.3 - The Strategic Management Process

Ch 8.4 - Tactical Plans: Examples & Overview

Ch 8.5 - What Are Operational Plans for a Business? - Definition, Types & Examples

Ch 8.6 - Setting Business Department Goals

Ch 8.7 - Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations

Ch 8.8 - Using Qualitative Data for Demand Forecasting

Ch 9 - Strategic Planning & Goal Setting in Healthcare

Ch 9.1 - Strategic Planning in Healthcare: Importance & Process

Ch 9.2 - What Is the Strategic Planning Process? - Model, Steps & Examples