Human Resource Management in Healthcare
This course serves as a comprehensive foundation for all aspects of human resources planning, development, and administration and is vital to both the human resources professional and the line manager.
This course serves as a comprehensive foundation for all aspects of human resources planning, development, and administration and is vital to both the human resources professional and the line manager.
5.983 students already enrolled. The best way to prepare for HRM in healthcare.
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4.7/5 • 24,498 Reviews • Teaching since 2009
I recently graduated from the University of Philadelphia with a major in Finance. However, I have always wanted to do something in computer science but had no coding experience. I took this class two months ago, in May 2021, and completed the cour...
Read MoreI recently graduated from the University of Philadelphia with a major in Finance. However, I have always wanted to do something in computer science but had no coding experience. I took this class two months ago, in May 2021, and completed the course. I did projects to enhance my skills and used UPI's "Connect with Professionals" program to see if I could now make a career into it! I recently applied to a few jobs and got my offer letter as a junior software developer in Microsoft today! I want to thank UPI, professors, and others for helping me learn and grow. I would definitely recommend this course for beginners :)
Read LessIt's a very good beginning for someone without any basic knowledge. I loved the way that we touch more than one language like Html, C/C++, I found this experience great to start my web programming journey.
It's a very good beginning for someone without any basic knowledge. I loved the way that we touch more than one language like Html, C/C++, I found this experience great to start my web programming journey.
Read LessSimply put, this course radically changed my 15-year-old daughter's life. I wanted her to learn some new skills besides her school work, and she had a keen interest in computer science. We had some courses that we might have been interested in but...
Read MoreSimply put, this course radically changed my 15-year-old daughter's life. I wanted her to learn some new skills besides her school work, and she had a keen interest in computer science. We had some courses that we might have been interested in but had had no idea where to start. Plus, among so many platforms to choose from, I had been looking for someplace to provide her with the best study material and authentic certification. Most importantly, a course that understands a student's problems to learn and grow. Well, we finally decided to go with UPI, and I'm going to tell you - I do not regret it a bit. A month or two later, she kept practicing and building projects - well, today, she launched her first Android mobile application video game! I'm lifetime worth of proud of her today and would like to thank all the teachers and UPI's course for giving her the best possible. I just enrolled my younger son as well this week!
Read LessI was a first-year student in college with a computer science major. I had no idea how to code or cope up with my classes before I took this course. Totally worth it! To be able to take courses at my own pace and rhythm has been an amazing experie...
Read MoreI was a first-year student in college with a computer science major. I had no idea how to code or cope up with my classes before I took this course. Totally worth it! To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood. I would highly recommend taking this course if you want to be introduced to [programming and start building cool projects!
Read LessAn interactive blended learning program that focuses on expanding the capacity of individuals to perform in leadership roles by focusing on five key leadership expectations: Communication, Develop Talent, Diverse Teams, Innovation and Problem-solving
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This course is designed to help students understand the major functions of management (planning, organizing, leading, and controlling) and the significance of each function in relationship to the existence of the company.
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Entrepreneurship Essentials helps you turn an idea into a viable venture. Learn how entrepreneurs validate concepts through structured experiments, refine their business strategy, and raise the capital necessary to create value & grow their business
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When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Yes. Completion of a UPI course does earn you academic credit from colleges; therefore, colleges is able to provide you with a university transcript. Also, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you see the free preview option: The course may offer 'Some Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get an idea about the course.
Short Lectures • Learn with your time
Introduction
Human Resource Management Defined
Objective of HRM
HRM Responsibilities
Lesson Summary
Quiz 1.1
Craft System
Industrial Revolution
Scientific Management
Human Relations Movement
Lesson Summary
Quiz 1.2
Human Resource Management
Colonization
From Craftsmanship to Factories
From Compliance to Administration
From Piecework to Strategic HR
Lesson Summary
Quiz 1.3
Personnel Management Defined
Human Resource Management Defined
The Difference?
Lesson Summary
Quiz 1.4
Intro to Human Resource Developmet
Basic Definitions
Characteristics
Challenges
Lesson Summary
Quiz 1.5
External Factors Defined
Social & Cultural Environment
Technology
Economic Environment
Political & Legal Environment
Lesson Summary
Quiz 1.6
HR Delivery Models
Generalist Model
Ulrich's Three-Legged Stool Model
Self-Service Model
Outsourced Model
Lesson Summary
Quiz 1.7
What Does HRM Do?
Hiring and Firing
Finding the Right Staff
Termination of Staff
Keeping the Customers Satisfied
HCAHPs Scores
Staying Ahead of Legal Issues
Labor Unions
Staff Development and Motivation
Lesson Summary
Quiz 1.8
Human Resource Management
HRM in the Hospital Industry
Staffing, Placement, & Managing
Research & Decision-Making
Lesson Summary
Quiz 1.9
Introduction
Human Resource Management
Strategic Human Resource Management
Importance of Strategic HRM
Example of Strategic HRM
Lesson Summary
Quiz 2.1
Planning for Goal Achievement
Linking HRP to Strategy
External & Internal Alignment
Lesson Summary
Quiz 2.2
Understanding the Framework
The Mission Statement
Organizational Vision
Organizational Values
Lesson Summary
Quiz 2.3
HR Strategies
Business Objectives
Human Resources Strategy
HR Strategy with Company Strategy
Best Practices
Lesson Summary
Quiz 2.4
Introduction to Metrics
Definition of Metrics
Human Resource Metrics
The Five Phases of Human Resource Metrics Analysis
Lesson Summary
Quiz 2.5
Introduction to Metrics
Definition of Metrics
Human Resource Metrics
The Five Phases of Human Resource Metrics Analysis
Lesson Summary
Quiz 2.5
What Is DESTEP?
The Six Forces
Lesson Summary
Quiz 2.6
Porter's Five Forces in Business
Using Porter's Five Forces Model
Force #1: Competitive Rivalry
Force #2: Threat of New Entrants
Force #3: Bargaining Power of Suppliers
Force #4: Bargaining Power of Customers
Force #5: Threat of Substitute Products
Lesson Summary
Quiz 2.7
What Is SWOT Analysis?
What Are Internal Environments?
Strengths and Weaknesses
Lesson Summary
Quiz 2.8
What Is Strategy Evaluation?
Process of Strategy Evaluation
Principles of Strategy Evaluation
Application
Lesson Summary
Quiz 2.9
Introduction
Human Resource Management: Laws and Regulations
Civil Rights Act of 1964, Title VII
Equal Employment Opportunity Commission (EEOC)
Sexual Harassment
Affirmative Action
Lesson Summary
Quiz 3.1
Your Local Snake Oil Salesman
Legislative Bodies and Agencies
Federal Agencies
Licensing and Law
Human Resources Departments
Lesson Summary
Quiz 3.2
HIPAA: Definition
Title I
Title II
Title III
Title IV
Title V
Lesson Summary
Quiz 3.3
What Are Ethical Standards?
Nonmaleficence & Beneficence
Autonomy
Justice
Dignity
Lesson Summary
Quiz 3.4
Medical Malpractice & Tort Reform
Types of Tort Reform
Cost of a Medical Malpractice Case
Impact of Tort Reform on Healthcare
How Reform May Hurt Healthcare
Lesson Summary
Quiz 3.5
Healthcare Fraud
Billing Discrepancies
Kickbacks and Bribery
Prescription Drug Schemes
Lesson Summary
Quiz 3.6
Negligence & Malpractice
What Is Negligence?
What Is Malpractice?
Malpractice Examples
Lesson Summary
Quiz 3.7
Patient's Bill of Rights
Informed Consent
Good Samaritan Laws
Lesson Summary
Quiz 3.8
Ethics Defined
Law, Regulations and Ethics
Code of Ethics
Corporate Social Responsibility
Stakeholder Theory and HR
Importance
Lesson Summary
Quiz 3.9
Ethical Safeguard
Ethical Policies
Ethics Training Programs
Ethics Reporting
Lesson Summary
Quiz 3.10
Title VII of the Civil Rights Act of 1964
Mistreated at Work
Employment Discrimination
Bona Fide Occupational Qualification
Lesson Summary
Quiz 3.11
Biomedical Research
Autonomy
Education
Research Ethics Questions
Decision
Lesson Summary
Quiz 3.12
Healthcare Informatics Overview
Law in Healthcare Informatics
Ethics in Healthcare Informatics
Lesson Summary
Quiz 3.13
Introduction
Diagnostic Tools
Organizational Analysis Defined
Organizational Analysis Example
Lesson Summary
Quiz 4.1
Job Analysis: Definition & Purpose
Methods of Job Analysis
Recruiting and Hiring
Performance Appraisal
Evaluating Training Needs
Lesson Summary
Quiz 4.2
Job Design
Scientific Management
Job Enlargement and Rotation
Job Enrichment
Job Characteristics Theory
Lesson Summary
Quiz 4.3
What's Important in Job Design?
Traditional and Contemporary Issues
Important Contemporary Issues
Lesson Summary
Quiz 4.4
Behavioral Approaches
Job Enrichment
Job Characteristics
Autonomous Team
Modified Work Schedule
Lesson Summary
Quiz 4.5
Empowerment
Job Redesign
Job Redesign
Quality Work Circles
Teams
Lesson Summary
Quiz 4.6
Job Redesign
Job Enrichment
Job Enlargement
Job Rotation
Lesson Summary
Quiz 4.7
Differentiated for a Purpose
The Evolution of Nursing
Benefits of Specialization
Providing Coordinated Care
Lesson Summary
Quiz 4.8
Introduction
Recruitment and the Law
Internal & External Recruitment
What Is Selection?
Application & Screening Process
Interviews, Checks, & Job Offer
Lesson Summary
Quiz 5.1
Hiring Healthcare Professionals
Legal Points to Ponder
Hiring Process Considerations
Lesson Summary
Quiz 5.2
Title VII - An Overview
Prohibited Practices and BFOQ
Prima Facie Case and Burden Shifting
Disparate Impact
Handling a Charge of Discrimination
Retaliation Prohibited
Lesson Summary
Quiz 5.3
Definition of Workforce Diversity
Issues and Challenges
Lesson Summary
Quiz 5.4
What is Recruitment in Human Resources?
Stages for Recruitment in Human Resources
Ways to Recruit Potential Employees
Lesson Summary
Quiz 5.5
Definition of Internal Recruiting
Types of Internal Recruitment
Pros and Cons of Internal Recruitment
Lesson Summary
Quiz 5.6
What Is External Recruitment?
Advantages of Recruiting Externally
Disadvantages of External Recruiting
Recruitment Methods
Lesson Summary
Quiz 5.7
Human Resource Metrics
Cost-Per-Hire & Time-To-Fill Metric
Ratios and Referral Rates
Employee Referral Rates
Quality-Of-Hire & Recruiting Source
Hire Rate & Turnover
Lesson Summary
Quiz 5.8
What is the Hiring Process?
The Hiring Process in Action
Lesson Summary
Quiz 5.9
Job Interview
What Not to Do
What to Do
Lesson Summary
Quiz 5.10
Introduction
Healthcare Providers
Primary Care Providers
Other Healthcare Roles
Communication Is Key
Lesson Summary
Quiz 6.1
What Do Physicians Do?
Physical Physicians
Behavioral Physicians
Lesson Summary
Quiz 6.2
Roles and Functions of the Nurse
Caregiver
Decision Maker
Communicator
Manager of Care
Patient Advocate
Teacher
Example of Roles
Lesson Summary
Quiz 6.3
What Is a Critical Care Nurse?
Qualities of a Critical Care Nurse
Skills of a Critical Care Nurse
Roles of the Critical Care Nurse
Lesson Summary
Quiz 6.4
All in a Day's Work
Duties of a Nurse Aide
How to Become a Nurse Aide
Lesson Summary
Quiz 6.5
Medical Community
Allied Health
Lesson Summary
Quiz 6.6
It Takes a Team to Provide Care
Conquer the Critical Tasks First
The Support Continues
Lesson Summary
Quiz 6.7
Compensation & Benefit Policies
Defining Financial Compensation
Defining Benefits
Lesson Summary
Quiz 7.1
Employee Benefits Defined
Mandatory Benefits
Lesson Summary
Quiz 7.2
The Social Security Act
A Unique Solution
FICA
Social Security Trust Fund
Lesson Summary
Quiz 7.3
Unemployment Compensation System
Funding the Program
Eligibility
Significance
Lesson Summary
Quiz 7.4
FMLA
Covered Employers
Eligible Employees
Eligible Events and Maximum Leave
Enforcement
Lesson Summary
Quiz 7.5
Workers' Compensation System Defined
No-Fault, Negligence and Third Parties
Eligibility
Types of Benefits
Lesson Summary
Quiz 7.6
What Is Health Insurance?
Fee-for-Service Plan
PPO & HMO
Point-of-Service (POS) Plans
HDHP & CDHP
Lesson Summary
Quiz 7.7
ERISA Definition and Purpose
Covered Retirement Plans
Fiduciary Duties
Plan Standards
Enforcement
Lesson Summary
Quiz 7.8
What Is Group Life Insurance?
Types of Group Life Insurance
Conversion Privilege
Lesson Summary
Quiz 7.9
Retirement Plans
Pension Plans
How Pension Plans Work
401(k)
How 401(k) Plans Work
Lesson Summary
Quiz 7.10
Provider Contracts for Employee Benefits
Examples of Provider Contracts
HR Benefits of Provider Contracts
Lesson Summary
Quiz 7.11
Employee Performance
Employee Performance Appraisals
Training & Development
Promotions & Reassignments
Quiz 8.1
Introduction
Individual Development Plans
Benefits of the Individual Development Plan
Lesson Summary
Quiz 8.2
What Is Training and Why Is Training Important?
Key Questions to Ask Prior to Formulating a Training Program
Where to Invest Resources for Training
Creating a Training Portfolio Mix
Key Characteristics of High-Leverage Training
Lesson Summary
Quiz 8.3
Introduction to Training Evaluation
The Purpose of Evaluating Training
Evaluation Techniques
Training Evaluation Metrics
Lesson Summary
Quiz 8.4
Training Methods
On-the-Job Training
Job Rotation
Job Mentoring
Lesson Summary
Quiz 8.5
Types of Training Programs
Interpersonal Skills Training
Technology Training
Problem-Solving Training
Diversity or Sensitivity Training
Lesson Summary
Quiz 8.6
What is Diversity Training?
Why Have Diversity Training?
How to Create Diversity Training
The Importance of Diversity Training
Lesson Summary
Quiz 8.7
Health Professions: Always Learning
Professional Development: Benefits
Required Professional Development
HR's Role
Lesson Summary
Quiz 8.8
Identifying Employee Motivators
Values, Nature of Work, & Shared Knowledge
Relationships & Communication
Personal Growth & Recognition
Lesson Summary
Quiz 8.9
Why Is Motivation Important?
Methods of Motivation
Extrinsic Motivation
Intrinsic Motivation
Lesson Summary
Quiz 8.10
The Employee Handbook
Company Information
Company Policies
Legal Policies
Lesson Summary
Quiz 9.1
Introduction
Employee Privacy
Background Tests & Drug Testing
Employee Surveillance
Workplace Safety & Violence
Lesson Summary
Quiz 9.2
What Is Bullying in Healthcare?
Impact of Bullying in Healthcare
Preventing Workplace Bullying
Adopting Policies
Creating a Positive Organization Structure
Hosting Training Sessions
Lesson Summary
Quiz 9.3
Robust Due Process Rights
Due Process & Collective Bargaining
Due Process by Regulatory Agency
Weak/Absent Due Process Obligations
Revisiting Due Process Rights
Lesson Summary
Quiz 9.4
What's an Employee Discipline Policy?
Discipline Policy Inclusions
Considerations in Employee Discipline
Lesson Summary
Quiz 9.5
Anger In the Workplace
Employee Discipline Defined
The Principle
Modern Practices
Lesson Summary
Quiz 9.6
What Is Employment-At-Will?
Limits On Employment-At-Will
Implied Contracts
Implied Covenant of Good Faith and Fair Dealing
Public Policy
Lesson Summary
Quiz 9.7
Overview of Termination
Voluntary Terminations
Involuntary Terminations
Lesson Summary
Quiz 9.8
Breaking Up Is Hard to Do
Documentation of Employee Performance
Compelling Reason for Termination
Set of Alternatives
Exit Interview
Written Statement of Termination
Lesson Summary
Quiz 9.9
What is Wrongful Termination?
Illegal Firings
Case Example
Lesson Summary
Quiz 9.10
Labor Unions: Definition and Importance
History of Labor Unions
Lesson Summary
Quiz 10.1
Introduction
What Are Unions?
Membership
Trends
Lesson Summary
Quiz 10.2
Unions
Collective Bargaining Agreement
Closed Shop
Union Shop
Open Shop
Agency Shop
Lesson Summary
Quiz 10.3
Union Organization
Card Checks
Union Salting
Company Tactics
Lesson Summary
Quiz 10.4
Definition of Collective Bargaining
Basic Rules of Collective Bargaining
Example of Collective Bargaining
Lesson Summary
Quiz 10.6
Bargaining
Similarities
Differences
Lesson Summary
Quiz 10.6
Third-Party Interventions in Organizations
Mediation
Arbitration
Lesson Summary
Quiz 10.7
Arbitration Defined
Initiation & Arbitrator Selection
Preliminary Hearing & Information
Hearing
Post-Hearing Submissions & Award
Lesson Summary
Quiz 10.8
Definition
Types of Grievances
Grievance Resolution
Lesson Summary
Quiz 10.9
The Downside of Being a Doctor
What Exactly Are Labor Unions?
Benefits & Factors of Membership
Lesson Summary
Quiz 10.10
A Nurse's Day
Why Nurses Need Labor Unions
Benefits of a Nursing Union
Lesson Summary
Quiz 10.11
Cultural Diversity Definition
Cultural Diversity Trends and Examples
Implementing Cultural Diversity
Lesson Summary
Quiz 11.1
Introduction
Collaboration
Collaboration Techniques
Conflict Resolution Skills
Lesson Summary
Quiz 11.2
Globalization
Globalization of Healthcare
Healthcare Globalization Impact
Lesson Summary
Quiz 11.3
What Is JCAHO?
Accreditation Standards
Costs Involved with Accreditation
Accreditation Is Voluntary
Lesson Summary
Quiz 11.4
Information Technology & Healthcare
What Is Information Technology?
The Effect on Healthcare
A New Approach: Informatics
Lesson Summary
Quiz 11.5
Big Data in Healthcare
Preventing Illness
Best Practices
New Correlations
Concerns
Lesson Summary
Quiz 11.6
Healthcare Informatics
HIPAA and HITECH
ACA
FDASIA
21st Century Cures Act
Lesson Summary
Quiz 11.7
Social Media
Cost Savings
Customer Communication
Helps Target Consumers
Reviews and Loyalty
Lesson Summary
Quiz 11.8
Background on Decentralization
Decentralization in Healthcare
Rationale and Benefits
Lesson Summary
Quiz 11.9
More Than Medical Services
What Is Telehealth?
How Telehealth Is Used
Education and Resources
Training
Devices to Promote Telehealth
Lesson Summary
Quiz 11.10
What Is the Team Nursing Model?
Pros of Team Nursing
Cons of Team Nursing
Examples of Team Nursing
Lesson Summary
Quiz 11.11
FINAL EXAM