Health 303: Human Resource Management in Healthcare

This course serves as a comprehensive foundation for all aspects of human resources planning, development, and administration and is vital to both the human resources professional and the line manager.

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Course Curriculum

1. Introduction
1. Human Resource Management Defined
2. Objective of HRM
3. HRM Responsibilities
4. Lesson Summary
5. Quiz 1.1
1. Craft System
2. Industrial Revolution
3. Scientific Management
4. Human Relations Movement
5. Lesson Summary
6. Quiz 1.2
1. Human Resource Management
2. Colonization
3. From Craftsmanship to Factories
4. From Compliance to Administration
5. From Piecework to Strategic HR
6. Lesson Summary
7. Quiz 1.3
1. Personnel Management Defined
2. Human Resource Management Defined
3. The Difference?
4. Lesson Summary
5. Quiz 1.4
1. Intro to Human Resource Developmet
2. Basic Definitions
3. Characteristics
4. Challenges
5. Lesson Summary
6. Quiz 1.5
1. External Factors Defined
2. Social & Cultural Environment
3. Technology
4. Economic Environment
5. Political & Legal Environment
6. Lesson Summary
7. Quiz 1.6
1. HR Delivery Models
2. Generalist Model
3. Ulrich's Three-Legged Stool Model
4. Self-Service Model
5. Outsourced Model
6. Lesson Summary
7. Quiz 1.7
1. What Does HRM Do?
2. Hiring and Firing
3. Finding the Right Staff
4. Termination of Staff
5. Keeping the Customers Satisfied
6. HCAHPs Scores
7. Staying Ahead of Legal Issues
8. Labor Unions
9. Staff Development and Motivation
10. Lesson Summary
11. Quiz 1.8
1. Human Resource Management
2. HRM in the Hospital Industry
3. Staffing, Placement, & Managing
4. Research & Decision-Making
5. Lesson Summary
6. Quiz 1.9
1. Introduction
1. Human Resource Management
2. Strategic Human Resource Management
3. Importance of Strategic HRM
4. Example of Strategic HRM
5. Lesson Summary
6. Quiz 2.1
1. Planning for Goal Achievement
2. Linking HRP to Strategy
3. External & Internal Alignment
4. Lesson Summary
5. Quiz 2.2
1. Understanding the Framework
2. The Mission Statement
3. Organizational Vision
4. Organizational Values
5. Lesson Summary
6. Quiz 2.3
1. HR Strategies
2. Business Objectives
3. Human Resources Strategy
4. HR Strategy with Company Strategy
5. Best Practices
6. Lesson Summary
7. Quiz 2.4
1. Introduction to Metrics
2. Definition of Metrics
3. Human Resource Metrics
4. The Five Phases of Human Resource Metrics Analysis
5. Lesson Summary
6. Quiz 2.5
1. Introduction to Metrics
2. Definition of Metrics
3. Human Resource Metrics
4. The Five Phases of Human Resource Metrics Analysis
5. Lesson Summary
6. Quiz 2.5
1. What Is DESTEP?
2. The Six Forces
3. Lesson Summary
4. Quiz 2.6
1. Porter's Five Forces in Business
2. Using Porter's Five Forces Model
3. Force #1: Competitive Rivalry
4. Force #2: Threat of New Entrants
5. Force #3: Bargaining Power of Suppliers
6. Force #4: Bargaining Power of Customers
7. Force #5: Threat of Substitute Products
8. Lesson Summary
9. Quiz 2.7
1. What Is SWOT Analysis?
2. What Are Internal Environments?
3. Strengths and Weaknesses
4. Lesson Summary
5. Quiz 2.8
1. What Is Strategy Evaluation?
2. Process of Strategy Evaluation
3. Principles of Strategy Evaluation
4. Application
5. Lesson Summary
6. Quiz 2.9
1. Introduction
1. Human Resource Management: Laws and Regulations
2. Civil Rights Act of 1964, Title VII
3. Equal Employment Opportunity Commission (EEOC)
4. Sexual Harassment
5. Affirmative Action
6. Lesson Summary
7. Quiz 3.1
1. Your Local Snake Oil Salesman
2. Legislative Bodies and Agencies
3. Federal Agencies
4. Licensing and Law
5. Human Resources Departments
6. Lesson Summary
7. Quiz 3.2
1. HIPAA: Definition
2. Title I
3. Title II
4. Title III
5. Title IV
6. Title V
7. Lesson Summary
8. Quiz 3.3
1. What Are Ethical Standards?
2. Nonmaleficence & Beneficence
3. Autonomy
4. Justice
5. Dignity
6. Lesson Summary
7. Quiz 3.4
1. Medical Malpractice & Tort Reform
2. Types of Tort Reform
3. Cost of a Medical Malpractice Case
4. Impact of Tort Reform on Healthcare
5. How Reform May Hurt Healthcare
6. Lesson Summary
7. Quiz 3.5
1. Healthcare Fraud
2. Billing Discrepancies
3. Kickbacks and Bribery
4. Prescription Drug Schemes
5. Lesson Summary
6. Quiz 3.6
1. Negligence & Malpractice
2. What Is Negligence?
3. What Is Malpractice?
4. Malpractice Examples
5. Lesson Summary
6. Quiz 3.7
1. Patient's Bill of Rights
2. Informed Consent
3. Good Samaritan Laws
4. Lesson Summary
5. Quiz 3.8
1. Ethics Defined
2. Law, Regulations and Ethics
3. Code of Ethics
4. Corporate Social Responsibility
5. Stakeholder Theory and HR
6. Importance
7. Lesson Summary
8. Quiz 3.9
1. Ethical Safeguard
2. Ethical Policies
3. Ethics Training Programs
4. Ethics Reporting
5. Lesson Summary
6. Quiz 3.10
7. Title VII of the Civil Rights Act of 1964
1. Mistreated at Work
2. Employment Discrimination
3. Bona Fide Occupational Qualification
4. Lesson Summary
5. Quiz 3.11
1. Biomedical Research
2. Autonomy
3. Education
4. Research Ethics Questions
5. Decision
6. Lesson Summary
7. Quiz 3.12
1. Healthcare Informatics Overview
2. Law in Healthcare Informatics
3. Ethics in Healthcare Informatics
4. Lesson Summary
5. Quiz 3.13
1. Introduction
1. Diagnostic Tools
2. Organizational Analysis Defined
3. Organizational Analysis Example
4. Lesson Summary
5. Quiz 4.1
1. Job Analysis: Definition & Purpose
2. Methods of Job Analysis
3. Recruiting and Hiring
4. Performance Appraisal
5. Evaluating Training Needs
6. Lesson Summary
7. Quiz 4.2
1. Job Design
2. Scientific Management
3. Job Enlargement and Rotation
4. Job Enrichment
5. Job Characteristics Theory
6. Lesson Summary
7. Quiz 4.3
1. What's Important in Job Design?
2. Traditional and Contemporary Issues
3. Important Contemporary Issues
4. Lesson Summary
5. Quiz 4.4
1. Behavioral Approaches
2. Job Enrichment
3. Job Characteristics
4. Autonomous Team
5. Modified Work Schedule
6. Lesson Summary
7. Quiz 4.5
1. Empowerment
2. Job Redesign
3. Job Redesign
4. Quality Work Circles
5. Teams
6. Lesson Summary
7. Quiz 4.6
1. Job Redesign
2. Job Enrichment
3. Job Enlargement
4. Job Rotation
5. Lesson Summary
6. Quiz 4.7
1. Differentiated for a Purpose
2. The Evolution of Nursing
3. Benefits of Specialization
4. Providing Coordinated Care
5. Lesson Summary
6. Quiz 4.8
1. Introduction
1. Recruitment and the Law
2. Internal & External Recruitment
3. What Is Selection?
4. Application & Screening Process
5. Interviews, Checks, & Job Offer
6. Lesson Summary
7. Quiz 5.1
1. Hiring Healthcare Professionals
2. Legal Points to Ponder
3. Hiring Process Considerations
4. Lesson Summary
5. Quiz 5.2
1. Title VII - An Overview
2. Prohibited Practices and BFOQ
3. Prima Facie Case and Burden Shifting
4. Disparate Impact
5. Handling a Charge of Discrimination
6. Retaliation Prohibited
7. Lesson Summary
8. Quiz 5.3
1. Definition of Workforce Diversity
2. Issues and Challenges
3. Lesson Summary
4. Quiz 5.4
1. What is Recruitment in Human Resources?
2. Stages for Recruitment in Human Resources
3. Ways to Recruit Potential Employees
4. Lesson Summary
5. Quiz 5.5
1. Definition of Internal Recruiting
2. Types of Internal Recruitment
3. Pros and Cons of Internal Recruitment
4. Lesson Summary
5. Quiz 5.6
1. What Is External Recruitment?
2. Advantages of Recruiting Externally
3. Disadvantages of External Recruiting
4. Recruitment Methods
5. Lesson Summary
6. Quiz 5.7
1. Human Resource Metrics
2. Cost-Per-Hire & Time-To-Fill Metric
3. Ratios and Referral Rates
4. Employee Referral Rates
5. Quality-Of-Hire & Recruiting Source
6. Hire Rate & Turnover
7. Lesson Summary
8. Quiz 5.8
1. What is the Hiring Process?
2. The Hiring Process in Action
3. Lesson Summary
4. Quiz 5.9
1. Job Interview
2. What Not to Do
3. What to Do
4. Lesson Summary
5. Quiz 5.10
1. Introduction
1. Healthcare Providers
2. Primary Care Providers
3. Other Healthcare Roles
4. Communication Is Key
5. Lesson Summary
6. Quiz 6.1
1. What Do Physicians Do?
2. Physical Physicians
3. Behavioral Physicians
4. Lesson Summary
5. Quiz 6.2
1. Roles and Functions of the Nurse
2. Caregiver
3. Decision Maker
4. Communicator
5. Manager of Care
6. Patient Advocate
7. Teacher
8. Example of Roles
9. Lesson Summary
10. Quiz 6.3
1. What Is a Critical Care Nurse?
2. Qualities of a Critical Care Nurse
3. Skills of a Critical Care Nurse
4. Roles of the Critical Care Nurse
5. Lesson Summary
6. Quiz 6.4
1. All in a Day's Work
2. Duties of a Nurse Aide
3. How to Become a Nurse Aide
4. Lesson Summary
5. Quiz 6.5
1. Medical Community
2. Allied Health
3. Lesson Summary
4. Quiz 6.6
1. It Takes a Team to Provide Care
2. Conquer the Critical Tasks First
3. The Support Continues
4. Lesson Summary
5. Quiz 6.7
1. Compensation & Benefit Policies
2. Defining Financial Compensation
3. Defining Benefits
4. Lesson Summary
5. Quiz 7.1
1. Employee Benefits Defined
2. Mandatory Benefits
3. Lesson Summary
4. Quiz 7.2
1. The Social Security Act
2. A Unique Solution
3. FICA
4. Social Security Trust Fund
5. Lesson Summary
6. Quiz 7.3
1. Unemployment Compensation System
2. Funding the Program
3. Eligibility
4. Significance
5. Lesson Summary
6. Quiz 7.4
1. FMLA
2. Covered Employers
3. Eligible Employees
4. Eligible Events and Maximum Leave
5. Enforcement
6. Lesson Summary
7. Quiz 7.5
1. Workers' Compensation System Defined
2. No-Fault, Negligence and Third Parties
3. Eligibility
4. Types of Benefits
5. Lesson Summary
6. Quiz 7.6
1. What Is Health Insurance?
2. Fee-for-Service Plan
3. PPO & HMO
4. Point-of-Service (POS) Plans
5. HDHP & CDHP
6. Lesson Summary
7. Quiz 7.7
1. ERISA Definition and Purpose
2. Covered Retirement Plans
3. Fiduciary Duties
4. Plan Standards
5. Enforcement
6. Lesson Summary
7. Quiz 7.8
1. What Is Group Life Insurance?
2. Types of Group Life Insurance
3. Conversion Privilege
4. Lesson Summary
5. Quiz 7.9
1. Retirement Plans
2. Pension Plans
3. How Pension Plans Work
4. 401(k)
5. How 401(k) Plans Work
6. Lesson Summary
7. Quiz 7.10
1. Provider Contracts for Employee Benefits
2. Examples of Provider Contracts
3. HR Benefits of Provider Contracts
4. Lesson Summary
5. Quiz 7.11
1. Employee Performance
2. Employee Performance Appraisals
3. Training & Development
4. Promotions & Reassignments
5. Quiz 8.1
1. Introduction
1. Individual Development Plans
2. Benefits of the Individual Development Plan
3. Lesson Summary
4. Quiz 8.2
1. What Is Training and Why Is Training Important?
2. Key Questions to Ask Prior to Formulating a Training Program
3. Where to Invest Resources for Training
4. Creating a Training Portfolio Mix
5. Key Characteristics of High-Leverage Training
6. Lesson Summary
7. Quiz 8.3
1. Introduction to Training Evaluation
2. The Purpose of Evaluating Training
3. Evaluation Techniques
4. Training Evaluation Metrics
5. Lesson Summary
6. Quiz 8.4
1. Training Methods
2. On-the-Job Training
3. Job Rotation
4. Job Mentoring
5. Lesson Summary
6. Quiz 8.5
1. Types of Training Programs
2. Interpersonal Skills Training
3. Technology Training
4. Problem-Solving Training
5. Diversity or Sensitivity Training
6. Lesson Summary
7. Quiz 8.6
1. What is Diversity Training?
2. Why Have Diversity Training?
3. How to Create Diversity Training
4. The Importance of Diversity Training
5. Lesson Summary
6. Quiz 8.7
1. Health Professions: Always Learning
2. Professional Development: Benefits
3. Required Professional Development
4. HR's Role
5. Lesson Summary
6. Quiz 8.8
1. Identifying Employee Motivators
2. Values, Nature of Work, & Shared Knowledge
3. Relationships & Communication
4. Personal Growth & Recognition
5. Lesson Summary
6. Quiz 8.9
1. Why Is Motivation Important?
2. Methods of Motivation
3. Extrinsic Motivation
4. Intrinsic Motivation
5. Lesson Summary
6. Quiz 8.10
1. The Employee Handbook
2. Company Information
3. Company Policies
4. Legal Policies
5. Lesson Summary
6. Quiz 9.1
1. Introduction
1. Employee Privacy
2. Background Tests & Drug Testing
3. Employee Surveillance
4. Workplace Safety & Violence
5. Lesson Summary
6. Quiz 9.2
1. What Is Bullying in Healthcare?
2. Impact of Bullying in Healthcare
3. Preventing Workplace Bullying
4. Adopting Policies
5. Creating a Positive Organization Structure
6. Hosting Training Sessions
7. Lesson Summary
8. Quiz 9.3
1. Robust Due Process Rights
2. Due Process & Collective Bargaining
3. Due Process by Regulatory Agency
4. Weak/Absent Due Process Obligations
5. Revisiting Due Process Rights
6. Lesson Summary
7. Quiz 9.4
1. What's an Employee Discipline Policy?
2. Discipline Policy Inclusions
3. Considerations in Employee Discipline
4. Lesson Summary
5. Quiz 9.5
1. Anger In the Workplace
2. Employee Discipline Defined
3. The Principle
4. Modern Practices
5. Lesson Summary
6. Quiz 9.6
1. What Is Employment-At-Will?
2. Limits On Employment-At-Will
3. Implied Contracts
4. Implied Covenant of Good Faith and Fair Dealing
5. Public Policy
6. Lesson Summary
7. Quiz 9.7
1. Overview of Termination
2. Voluntary Terminations
3. Involuntary Terminations
4. Lesson Summary
5. Quiz 9.8
1. Breaking Up Is Hard to Do
2. Documentation of Employee Performance
3. Compelling Reason for Termination
4. Set of Alternatives
5. Exit Interview
6. Written Statement of Termination
7. Lesson Summary
8. Quiz 9.9
1. What is Wrongful Termination?
2. Illegal Firings
3. Case Example
4. Lesson Summary
5. Quiz 9.10
1. Labor Unions: Definition and Importance
2. History of Labor Unions
3. Lesson Summary
4. Quiz 10.1
1. Introduction
1. What Are Unions?
2. Membership
3. Trends
4. Lesson Summary
5. Quiz 10.2
1. Unions
2. Collective Bargaining Agreement
3. Closed Shop
4. Union Shop
5. Open Shop
6. Agency Shop
7. Lesson Summary
8. Quiz 10.3
1. Union Organization
2. Card Checks
3. Union Salting
4. Company Tactics
5. Lesson Summary
6. Quiz 10.4
1. Definition of Collective Bargaining
2. Basic Rules of Collective Bargaining
3. Example of Collective Bargaining
4. Lesson Summary
5. Quiz 10.6
1. Bargaining
2. Similarities
3. Differences
4. Lesson Summary
5. Quiz 10.6
1. Third-Party Interventions in Organizations
2. Mediation
3. Arbitration
4. Lesson Summary
5. Quiz 10.7
1. Arbitration Defined
2. Initiation & Arbitrator Selection
3. Preliminary Hearing & Information
4. Hearing
5. Post-Hearing Submissions & Award
6. Lesson Summary
7. Quiz 10.8
1. Definition
2. Types of Grievances
3. Grievance Resolution
4. Lesson Summary
5. Quiz 10.9
1. The Downside of Being a Doctor
2. What Exactly Are Labor Unions?
3. Benefits & Factors of Membership
4. Lesson Summary
5. Quiz 10.10
1. A Nurse's Day
2. Why Nurses Need Labor Unions
3. Benefits of a Nursing Union
4. Lesson Summary
5. Quiz 10.11
1. Cultural Diversity Definition
2. Cultural Diversity Trends and Examples
3. Implementing Cultural Diversity
4. Lesson Summary
5. Quiz 11.1
1. Introduction
1. Collaboration
2. Collaboration Techniques
3. Conflict Resolution Skills
4. Lesson Summary
5. Quiz 11.2
1. Globalization
2. Globalization of Healthcare
3. Healthcare Globalization Impact
4. Lesson Summary
5. Quiz 11.3
1. What Is JCAHO?
2. Accreditation Standards
3. Costs Involved with Accreditation
4. Accreditation Is Voluntary
5. Lesson Summary
6. Quiz 11.4
1. Information Technology & Healthcare
2. What Is Information Technology?
3. The Effect on Healthcare
4. A New Approach: Informatics
5. Lesson Summary
6. Quiz 11.5
1. Big Data in Healthcare
2. Preventing Illness
3. Best Practices
4. New Correlations
5. Concerns
6. Lesson Summary
7. Quiz 11.6
1. Healthcare Informatics
2. HIPAA and HITECH
3. ACA
4. FDASIA
5. 21st Century Cures Act
6. Lesson Summary
7. Quiz 11.7
1. Social Media
2. Cost Savings
3. Customer Communication
4. Helps Target Consumers
5. Reviews and Loyalty
6. Lesson Summary
7. Quiz 11.8
1. Background on Decentralization
2. Decentralization in Healthcare
3. Rationale and Benefits
4. Lesson Summary
5. Quiz 11.9
1. More Than Medical Services
2. What Is Telehealth?
3. How Telehealth Is Used
4. Education and Resources
5. Training
6. Devices to Promote Telehealth
7. Lesson Summary
8. Quiz 11.10
1. What Is the Team Nursing Model?
2. Pros of Team Nursing
3. Cons of Team Nursing
4. Examples of Team Nursing
5. Lesson Summary
6. Quiz 11.11
1. Assignment
2. FINAL EXAM

About this course

679 lessons
1750+ Transfer Colleges
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25% Assignments

25% Final Exam

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Ch 1 - Human Resource Management (HRM) in Healthcare

Ch 1.1 - Human Resource Management: Definition, Objectives & Responsibilities

Ch 1.2 - History of HRM: Craft System & Human Relations Movement

Ch 1.3 - Evolution & Milestones of Human Resource Management

Ch 1.4 - Human Resource Management vs. Personnel Management

Ch 1.5 - Human Resource Development: Characteristics & Challenges

Ch 1.6 - External Factors Impacting HRM

Ch 1.7 - Deciding on an Appropriate HR Delivery Model

Ch 1.8 - Role of HRM in the Healthcare Industry

Ch 1.9 - Human Resources Management For Hospitals

Ch 2 - Strategic Human Resource Management (SHRM) Overview

Ch 2.1 Strategic Human Resource Management: Definition & Importance

Ch 2.2 Aligning HRM and Organizational Strategy

Ch 2.3 - Human Resources: Organizational Vision, Mission & Values

Ch 2.4 - Establishing Organizational HR Strategy & Best Practices

Ch 2.5 - Five Phases of Strategic Human Resource Metrics Analytics

Ch 2.5 - Five Phases of Strategic Human Resource Metrics Analytics

Ch 2.6 - Macro Business Environment & DESTEP Analysis

Ch 2.7 - Porter's Five Forces: Definition & Examples

Ch 2.8 - Internal Strengths & Weaknesses in SWOT Analysis: Definition & Examples

Ch 2.9 - Strategy Evaluation: Definition, Methods & Tools

Ch 3- Legal & Ethical Issues for Healthcare HRM

Ch 3.1 - Human Resource Management (HRM): Laws & Regulations

Ch 3.2 - Law & the Healthcare Workplace

Ch 3.3 - What is HIPAA? - Definition, Requirements & Laws

Ch 3.4 - Ethical Standard & Major Values in Healthcare

Ch 3.5 - Impact of Tort Reform on Healthcare

Ch 3.6 - Types of Fraud in Healthcare

Ch 3.7 - What Is Medical Negligence? - Definition & Examples

Chapter 3.8 - Patient Protection Measures: Patient's Bill of Rights, Good Samaritan Laws & Informed Consent

Ch 3.9 - Ethical Issues in HR: Definition & Importance

Ch 3.10 - The Importance of Ethics Policies, Training & Reporting Programs in the Workplace

Ch 3.11 - Employment Discrimination: Definition and Laws

Ch 3.12 - Autonomy in Biomedical Research Ethics

Ch 3.13 - Ethical & Legal Issues in Healthcare Informatics

Ch 4 - Job Analysis & Design for HRM in Healthcare

Ch 4.1 - What is an Organizational Analysis? - Definition, Format & Examples

Ch 4.2 - Job Analysis & Evaluation: Definition, Process & Methods

Ch 4.3 - Job Design: Definition and Purpose

Ch 4.4 - Contemporary Issues in Job Design

Ch 4.5 - Behavioral Approaches to Job Design

Ch 4.6 - Empowerment and Job Design

Ch 4.7 - Types of Job Redesign: Job Enrichment, Enlargement & Rotation

Ch 4.8 - Importance of Specialization in Healthcare

Ch 5 - Recruiting & Hiring for HRM in Healthcare

Ch 5.1 - Abiding by HRM Laws Regarding Recruitment & Selection

Ch 5.2 - Licensing Laws & Hiring in Healthcare

Ch 5.3 - Equal Employment Opportunity: Title VII Requirements for Managers & Organizations

Ch 5.4 - What is Workforce Diversity? - Definition & Issues

Ch 5.5 - What Is Recruitment in HR?

Chapter 5.6 - Internal Recruitment: Definition, Methods & Process

Ch 5.7 - External Recruitment: Advantages, Disadvantages & Methods

Ch 5.8 - Strategic Human Resource Metrics: Recruitment & Hiring

Ch 5.9 - The Hiring Process: How Human Resource Managers Recruit and Hire Employees

Ch 5.10 - How to Avoid Job Interview Pitfalls

Ch 6 - Careers & Roles in Healthcare

Ch 6.1 - Health Care Provider Staff: Types & Roles

Ch 6.2 - Types of Physicians: Physical & Behavioral Health Care

Ch 6.3 - Roles and Functions of the Nurse

Ch 6.4 - Critical Care Nurse: Qualities, Skills & Roles

Ch 6.5 - Nurse Aide: Definition & Duties

Ch 6.6 - Allied Health Professions: Definition & Examples

Ch 6.7 - Health Care Support Staff: Types & Roles

Ch 7.1 - HR Compensation & Benefits: Definition & Policies

Ch 7.2 - Mandatory vs. Voluntary Benefits: Definition & Examples

Ch 7.3 - Social Security: Legislation and Issues

Ch 7.4 - Unemployment Insurance: Definition and Significance

Ch 7.5 - Family Medical Leave Act (FMLA): Overview and Importance

Ch 7.6 - Workers' Compensation: Overview and Description

Ch 7.7 - Health Insurance: Types & Concept

Ch 7.8 - ERISA Law: Explanation & Importance

Ch 7.9 - Group Life Insurance: Definition & Types

Ch 7.10 - Understanding Retirement and Pension Plans

Ch 7.11 - HR's Role in Benefit Service & Product Provider Contracts

CH 8.1 - What Is Employee Performance?

Ch 8 - HRM & Healthcare Employee Development

Ch 8.2 - Creating Individual Development Plans for Employees

Ch 8.3 - Planning for & Implementing Employee Training Strategy

Ch 8.4 - Training Programs: Evaluation Techniques & Metrics

Ch 8.5 - Methods for Training Employees: Mentoring, On-The-Job & Job Rotation