IT102 - Information Systems and Computer Applications

The course objective of IT102 is to understand the business applications of information systems and computer applications. This includes the study of software tools, hardware, network systems technology, and data management.

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Course curriculum

1. Welcome!
1. Information Systems
2. Technology
3. People
4. Process
5. Lesson Summary
6. Quiz 1.1
1. IPOS
2. IPOS in Action
3. Lesson Summary
4. Lesson Objective
5. Quiz 1.2
1. Understanding Data
2. Hardware and Peripherals
3. Software
4. Networks
5. Lesson Summary
6. Learning Outcome
7. Quiz 1.3
1. Careers in IT & IS
2. Data Entry and Computer Support
3. Systems Analyst and Database Admin
4. Network Admin and Hardware Engineer
5. Info Security, Web Developer & Network Architect
6. Lesson Summary
7. Lesson Objectives
8. Quiz 1.4
1. Process and Re-engineering
2. TQM and Competitive Advantage
3. Lesson Summary
4. Learning Outcomes
5. Quiz 1.5
1. Introduction
1. Desktop or Laptop?
2. Motherboard
3. Central Processing Unit
4. Memory, Cache, RAM, ROM
5. Video and Sound Cards
6. Network Connections
7. Optical Drives
8. Peripherals
9. Lesson Summary
10. Lesson Objectives
11. Quiz 2.1
1. Computers: Components
2. CPU
3. CPU Core
4. Types of Memory
5. Lesson Summary
6. Quiz 2.2
1. What Type of Storage Do You Use?
2. Magnetic Storage
3. Optical Storage
4. Semiconductor
5. Cloud
6. Lesson Summary
7. Lesson Objectives
8. Quiz 2.3
1. What Is an Input Device?
2. Keyboards
3. Mice, Meese, Mouses, Mices, Mouse?
4. Audio Input
5. Video Input
6. Lesson Summary
7. Learning Outcomes
8. Quiz 2.4
1. Output Devices
2. Monitors
3. Printers
4. Speakers
5. Lesson Summary
6. Lesson Objectives
7. Quiz 2.5
1. ASCII
2. Bits
3. Bytes
4. Translation
5. Lesson Summary
6. Quiz 2.6
1. What is Random-Access Memory?
2. A Bit of History
3. Types of RAM
4. Lesson Summary
5. Learning Outcomes
6. Quiz 2.7
1. Introduction
1. Application vs. Operating System
2. GUI
3. Desktop, Icons and Shortcuts
4. Recycle Bin
5. Background and Wallpaper
6. Lesson Summary
7. Learning Outcomes
8. Quiz 3.1
1. OS Functions
2. System Management
3. Communication Services
4. Security
5. Hardware Services
6. Software Services
7. Lesson Summary
8. Learning Outcome
9. Quiz 3.2
1. Types of Operating Systems
2. Personal Operating Systems
3. Workgroup Operating Systems
4. Enterprise Operating Systems
5. Lesson Summary
6. Learning Outcomes
7. Quiz 3.3
1. Application Software
2. Applications for Personal Use
3. Workgroup Applications
4. Enterprise Applications
5. Lesson Summary
6. Learning Outcomes
7. Quiz 3.4
1. File Extensions
2. Why File Extensions?
3. Some Key Extensions
4. Lesson Summary
5. Learning Outcomes
6. Quiz 3.5
1. Typical Software Use
2. Benefits
3. Different Office Suites
4. Lesson Summary
5. Learning Outcome
6. Quiz 3.6
1. The Written Word
2. Word Processing Software
3. Word Processing Applications
4. Desktop Publishing
5. DTP Applications
6. PDF Documents
7. Lesson Summary
8. Quiz 3.7
1. Making a Report Come Alive
2. Presentation Software
3. Illustration Software
4. Lesson Summary
5. Quiz 3.8
1. Spreadsheet Software
2. Database Software
3. Lesson Summary
4. Learning Outcomes
5. Quiz 3.9
1. Communication Software
2. Examples of Communication Software
3. Lesson Summary
4. Quiz 3.10
1. Specialized Applications
2. Education Software
3. Real Estate Software
4. Legal Software
5. Financial Software
6. Architecture Software
7. Lesson Summary
8. Learning Outcome
9. Quiz 3.11
1. Workgroup Software
2. Electronic Communications
3. Chat
4. Electronic Conferencing
5. Scheduling and Coordination Tools
6. Lesson Summary
7. Learning Outcomes
8. Quiz 3.12
1. Introduction
1. What is the Internet?
2. History of the Internet
3. Internet Protocol (IP) Address
4. Internet Service Provider
5. Communication (TCP/IP)
6. Domain Name System (DNS)
7. ICANN or Internet Corporation for Assigned Names and Numbers
8. Process for Retrieving a Web Page
9. Lesson Summary
10. Lesson Objectives
11. Quiz 4.1
1. Who Invented the World Wide Web?
2. How Does the World Wide Web Work?
3. Lesson Summary
4. Lesson Objectives
5. Quiz 4.2
1. Website Design Defined
2. Planning Your Website
3. Building Your Website's Foundation
4. Decorating Your Website
5. Finalizing Your Website
6. Lesson Summary
7. Lesson Objectives
8. Quiz 4.3
1. Internet Communication
2. Social Media Operations
3. Common Communication Tools
4. Lesson Summary
5. Quiz 4.4
1. Internet Collaboration
2. Second Life & VOIP
3. Video Conferencing & Virtual Reality
4. Telepresence
5. Lesson Summary
6. Quiz 4.5
1. What are Search Engines?
2. What is a Web Portal?
3. Components of a Search Engine
4. Boolean Operators
5. Lesson Summary
6. Lesson Objectives
7. Quiz 4.6
1. What Are Intranets and Extranets?
2. The Business Value
3. Virtual Private Networks
4. Lesson Summary
5. Lesson Objectives
6. Quiz 4.7
1. Open Systems Interconnection (OSI) Model
2. The Seven Layers of the OSI Model
3. How the OSI Model Works: An Example
4. Lesson Summary
5. Learning Outcome
6. Quiz 4.8
1. Standards and Protocols Necessity
2. Networking Protocols
3. Functions & Characteristics of TCP/IP
4. Networking Standards Bodies
5. Lesson Summary
6. Quiz 4.9
1. What is E-commerce?
2. Four Basic Categories of E-Commerce
3. What is M-Commerce
4. How Does the E-Commerce Process Work?
5. Lesson Summary
6. Learning Outcome
7. Quiz 4.10
1. Introduction
1. Telecommunication Systems
2. Components of a Telecommunication System
3. Computer Network
4. Different Types of Networks
5. Network Properties
6. Lesson Summary
7. Learning Outcomes
8. Quiz 5.1
1. Network Architecture
2. Client/Server
3. Mainframe Systems
4. Lesson Summary
5. Learning Outcomes
6. Quiz 5.2
1. Network Hardware
2. Transmission Media
3. Repeaters, Hubs, Bridges and Switches
4. Routers and Gateways
5. Modems
6. Network Interface Card
7. Lesson Summary
8. Learning Outcomes
9. Quiz 5.3
1. Network OS
2. Network Servers
3. Managing Networks
4. Network Security
5. Lesson Summary
6. Learning Outcomes
7. Quiz 5.4
1. Networks of Different Sizes
2. Personal Area Network
3. Local Area Network
4. Metropolitan Area Network
5. Wide Area Network
6. Wireless Networks
7. What Type of Networks Did You Use?
8. Lesson Summary
9. Learning Outcomes
10. Quiz 5.5
1. Wireless Communication
2. Mobile Phones
3. Tablet Computers
4. PDAs
5. Satellite Phones
6. GPS
7. Lesson Summary
8. Learning Outcomes
9. Quiz 5.6
1. Short-Range Wireless
2. Bluetooth
3. Infrared
4. Zigbee
5. Other Examples
6. Lesson Summary
7. Learning Outcomes
8. Quiz 5.7
1. Wi-Fi
2. Access Points & Hotspots
3. Lesson Summary
4. Quiz 5.8
1. Wireless Communication
2. Getting Online From (Almost) Anywhere
3. Cellular Communication - 5G and Beyond
4. Microwaves
5. Wireless From Space
6. Lesson Summary
7. Quiz 5.9
1. Network Topology
2. Point-to-Point
3. Bus
4. Star
5. Ring
6. Mesh
7. Tree
8. Hybrid
9. Which One to Choose
10. Lesson Summary
11. Learning Outcomes
12. Quiz 5.10
1. Introduction
1. Enterprise Software
2. Examples
3. Lesson Summary
4. Learning Outcomes
5. Quiz 6.1
1. Transaction Processing
2. Batch vs. Real-Time Processing
3. Types of Processing Systems
4. Lesson Summary
5. Learning Outcomes
6. Quiz 6.2
1. Enterprise Resource Planning
2. Advantages
3. Challenges
4. Software
5. Examples
6. Lesson Summary
7. Learning Outcomes
8. Quiz 6.3
1. Customer Relationship Management Defined
2. CRM Systems
3. Operational and Analytical CRM
4. The Benefits of CRM to the Organization
5. Lesson Summary
6. Learning Outcome
7. Quiz 6.4
1. Supply Chains
2. Activities of SCM
3. Lesson Summary
4. Learning Outcomes
5. Quiz 6.5
1. Data, Information and Knowledge
2. Knowledge Management
3. Capture, Store and Share Knowledge
4. Software
5. Lesson Summary
6. Learning Outcomes
7. Quiz 6.6
1. What Is Intelligence?
2. Types of AI
3. Expert Systems
4. Lesson Summary
5. Learning Outcomes
6. Quiz 6.7
1. Electronic Data Interchange
2. Implementing EDI
3. Lesson Summary
4. Learning Outcomes
5. Quiz 6.8
1. Introduction
1. Specialized Information Systems
2. Types of Specialized Information Systems
3. Lesson Summary
4. Learning Outcomes
5. Quiz 7.1
1. Decision Support Systems
2. Sources of Information
3. Decision Models
4. User Interface
5. Not a Black Box
6. Lesson Summary
7. Learning Outcomes
8. Quiz 7.2
1. How to Make a Decision
2. Stages of Decision Making
3. Types of Decisions
4. Lesson Summary
5. Learning Outcomes
6. Quiz 7.3
1. What Is Business Intelligence?
2. Predictive Analytics
3. Online Analytical Processing
4. Lesson Summary
5. Learning Outcomes
6. Quiz 7.4
1. What is an MIS?
2. Types of Reports
3. Characteristics of a MIS
4. Lesson Summary
5. Learning Outcomes
6. Quiz 7.5
1. MIS Applications
2. Financial MIS
3. Marketing MIS
4. Manufacturing MIS
5. Human Resources MIS
6. Lesson Summary
7. Learning Outcomes
8. Quiz 7.6
1. What is an EIS?
2. Characteristics of an EIS
3. Executive Dashboards
4. Lesson Summary
5. Learning Outcomes
6. Quiz 7.7
1. Group Decision Making
2. Characteristics of a GDSS
3. GDSS Tools
4. Lesson Summary
5. Learning Outcomes
6. Quiz 7.8
1. What Is GIS?
2. How Does GIS Work?
3. Spatial Data
4. Spatial Analysis
5. Lesson Summary
6. Learning Outcomes
7. Quiz 7.9
1. Making Sense of Data
2. Descriptive Statistics
3. Inferential Statistics
4. Predictive Statistics
5. Statistical Software
6. Lesson Summary
7. Learning Outcomes
8. Quiz 7.10
1. Introduction
1. System Development
2. Phases of System Development
3. System Development Tools
4. Lesson Summary
5. Learning Outcomes
6. Quiz 8.1
1. Systems Development Life Cycle
2. Models of Software Development
3. Prototypes
4. Agile Methodology
5. Rapid Application Development
6. Lesson Summary
7. Learning Outcomes
8. Quiz 8.2
1. Graphical User Interface
2. Importance of Interface Design
3. Interface Development
4. Other Aspects of Interface Design
5. Lesson Summary
6. Learning Outcome
7. Quiz 8.3
1. Sourcing
2. Insourcing
3. Self-Sourcing
4. Outsourcing
5. Co-Sourcing
6. Lesson Summary
7. Learning Outcomes
8. Quiz 8.4
1. Development Teams
2. Project Managers
3. Systems Analysts
4. Programmers
5. Users
6. Technical Specialists
7. Other Stakeholders
8. Lesson Summary
9. Learning Outcomes
10. Quiz 8.5
1. Project Management
2. Gantt Chart
3. PERT
4. Critical Path Analysis
5. Lesson Summary
6. Learning Outcome
7. Quiz 8.6
1. Introduction
1. Organizations Use Data
2. Library Example
3. Benefits of Database Management
4. Other Examples
5. Lesson Summary
6. Learning Outcome
7. Quiz 9.1
1. What are Data?
2. Database Structure
3. Data vs. Information
4. Lesson Summary
5. Learning Outcome
6. Quiz 9.2
1. Purpose of Database Management Systems
2. Functions of a DBMS
3. Pros and Cons of DBMS
4. Multi-User Databases
5. Lesson Summary
6. Learning Outcomes
7. Quiz 9.3
1. DBMS Models
2. Flat File
3. Hierarchical DBMS
4. Network DBMS
5. Relational DBMS
6. Object-Oriented DBMS
7. Lesson Summary
8. Learning Outcomes
9. Quiz 9.4
1. Database Relationships
2. Rules for Relational Databases
3. Primary and Foreign Keys
4. Cardinality of Relationships
5. Lesson Summary
6. Learning Outcomes
7. Quiz 9.5
1. Data Types
2. Analog vs. Digital Data
3. Character Strings
4. Numeric Data Types
5. Boolean Data
6. Date and Time
7. Multimedia Types
8. Lesson Summary
9. Learning Outcomes
10. Quiz 9.6
1. Manipulating a Database
2. Structured Query Language
3. SQL Statements
4. SQL Syntax
5. SQL Operators
6. Boolean Logic
7. Lesson Summary
8. Learning Outcomes
9. Quiz 9.7
1. Data Warehouses
2. Distributed DBMS
3. Data Mining
4. Lesson Summary
5. Learning Outcomes
6. Quiz 9.8
1. Database Administration
2. Security Threats
3. Database Security
4. Lesson Summary
5. Learning Outcome
6. Quiz 9.9
1. Where Are Your Files?
2. Cloud Computing
3. Security and Privacy Concerns
4. Lesson Summary
5. Learning Outcomes
6. Quiz 9.10
1. Introduction
1. E-Commerce
2. Redefining Organizational Boundaries
3. Marketing and Privacy
4. Globalization
5. Job Redesign and Security
6. Lesson Summary
7. Learning Outcomes
8. Quiz 10.1
1. What is Privacy?
2. Electronic Surveillance
3. Personal Information
4. Cookies and Spyware
5. Workplace Monitoring
6. Lesson Summary
7. Lesson Objectives
8. Quiz 10.2
1. Intellectual Property
2. Copyrights, Patents and Trademarks
3. Patents vs. Copyrights
4. Open Source: Definition, Pros and Cons, Examples
5. Lesson Summary
6. Learning Outcomes
7. Quiz 10.3
1. E-Commerce and M-Commerce
2. Privacy
3. Privacy in E-Commerce
4. Protecting Privacy
5. Fraud
6. Lesson Summary
7. Learning Outcomes
8. Quiz 10.4
1. Telecommuting
2. Job Design
3. Virtual Teams
4. Ergonomics
5. Lesson Summary
6. Learning Outcomes
7. Quiz 10.5
1. Globalization
2. Downsizing
3. Outsourcing
4. Insourcing
5. Lesson Summary
6. Learning Outcome
7. Qquiz 10.6
1. Introduction to Computer Security
2. Security Threats
3. Security Defenses
4. Lesson Summary
5. Lesson Objectives
6. Quiz 10.7
1. Introduction
1. Introduction
2. Making Pancakes: An Example
3. Programming Pancakes: What Do We Need to Know?
4. Programming Pancakes: How Do I Do It?
5. Lesson Summary
6. Learning Outcome
7. Quiz 11.1
1. Introduction
2. Requirement Gathering: The Pancake House
3. Document Review
4. Observation
5. Meetings and Surveys
6. The Requirements Document
7. Lesson Summary
8. Learning Outcome
9. Quiz 11.2
1. Introduction
2. Requirements Validation
3. Requirements Document Review
4. Survey Review
5. Prototyping
6. After the Reviews
7. Lesson Summary
8. Learning Outcome
9. Quiz 11.3
1. Program Writing Begins With Analysis
2. Mapping the Process
3. Flowcharts
4. Analyzing a Simple Process
5. Analysis for the Demonstration
6. Lesson Summary
7. Learning Outcomes
8. Quiz 11.4
1. Outlines and Flowcharts
2. Mapping the Project
3. Outlines
4. Flowcharts
5. Continuing Validation
6. Lesson Summary
7. Learning Outcome
8. Quiz 11.5
1. Five Basic Programming Elements
2. Input
3. Arithmetic
4. Output
5. Looping
6. Conditional
7. Lesson Summary
8. Learning Outcome
9. Quiz 11.6
1. Programming Syntax
2. Statements
3. Variables
4. Keywords
5. Controlling Workflow
6. Comments
7. Lesson Summary
8. Learning Outcomes
9. Quiz 11.7
1. Steps to Writing a Program
2. Pseudocode
3. A Simple Example
4. No Standard, But Guidelines
5. Lesson Summary
6. Learning Outcomes
7. Quiz 11.8
1. Data Types
2. Strings
3. Numeric Data Types
4. Boolean Data
5. Composite Data Types
6. Date and Time
7. Enumerated Data
8. Lesson Summary
9. Quiz 11.9
1. Data Structure
2. Files
3. Lists
4. Array
5. Stacks
6. Queue
7. Trees
8. Lesson Summary
9. Learning Outcomes
10. Quiz 11.10
1. Steps to Writing a Program
2. Writing Code
3. Syntax
4. Online Compilers
5. Testing
6. Debugging
7. Lesson Summary
8. Learning Outcomes
9. Quiz 11. 11
1. Programming Paradigms
2. Procedural Programming
3. Object-Oriented Programming
4. Key Differences
5. OOP Most Popular
6. Lesson Summary
7. Two Types of Programming Paradigms
8. Learning Outcomes
9. Quiz 11.12
1. What Is an Object in Programming?
2. Classes and Objects
3. Methods and Functions
4. OOP Concepts
5. Lesson Summary
6. Learning Outcomes
7. Quiz 11.13
1. Programming Languages
2. Low-Level Languages
3. High-Level Languages
4. Compiler
5. Interpreter
6. Comparison
7. Compiled vs. Interpreted
8. Lesson Summary
9. Learning Outcomes
10. Quiz 11.14
1. Programming Languages
2. C, C++, and C#
3. Perl, Ruby, and Python
4. Java and JavaScript
5. Other Languages
6. Lesson Summary
7. Learning Outcome
8. Quiz 11.15
1. Final Exam
2. Certificate Completion

About this course

$69.00
738 lessons
0 hours of video content

84%

91%

77%

Ch 1 - Information Systems in Organizations

Ch 1.1 - What Is an Information System?

Ch 1.2 - Input, Processing, Output & Feedback: Information System Components

Ch 1.3 - Information Systems Resources: Networks, Hardware, Software, Data & People

Ch 1.4 - Information Systems Jobs & Career Options

Ch 1.5 - Business Strategies: Market Advantages Provided by Information Systems

Ch 2 - Hardware and Systems Technology

Ch 2.1 - Computer System Components: Computer Parts & Functions

Ch 2.2 - Computer Memory and Processing Devices: Functions & Characteristics

Ch 2.3 - External and Internal Storage Devices: Optical, Magnetic & Semiconductor Storage

Ch 2.4 - Computer Input Devices: Keyboards, Mice, Audio & Video

Ch 2.5 - Computer Output Devices: Monitors, Speakers, & Printers

Ch 2.6 - ASCII and Unicode to Represent Characters in Binary Code

Ch 2.7 - What Is Random-Access Memory (RAM)? - Definition & History

CHAPTER 3 - Systems Software and Application Software

Ch 3.1 - Computer Operating Systems: Managing Hardware and Software Resources

Ch 3.2 - OS Functions: Security, System Management, Communication and Hardware & Software Services

Ch 3.3 - Enterprise, Workgroup & Personal Operating Systems

Ch 3.4 - Application Software for Personal, Enterprise & Workgroup Objectives

Ch 3.5 - File Extensions and File Types: MP3, GIF, JPG, DOCX, XLSX, EXE, & More

Ch 3.6 - Microsoft Office and Open Office: Office Suite Applications

Ch 3.7 - Desktop Publishing & Word Processing Software: MS Word, InDesign & WordPerfect

Ch 3.8 - Presentation Software & Graphic Suites: Purpose & Examples

Ch 3.9 - Database and Spreadsheet Software: Excel, Access, dBase & Lotus 1-2-3

Ch 3.10 - Communication Software: Purpose & Examples

Ch 3.11 - Personal Application Software: Educational, Real Estate, Legal, Finance & Architectural

Ch 3.12 - Workgroup Application Software for Business Teams

CH 4 - Internet, Intranet, and Extranet

Ch 4.1 - The Internet: IP Addresses, URLs, ISPs, DNS & ARPANET

Ch 4.2 - World Wide Web: How the Web Works

Ch 4.3 - Web Page Design and Programming Languages: HTML, XHTML, XML, CSS & JavaScript

Ch 4.4 - Internet Communication: Social Media, Email, Blog, & Chat

Ch 4.5 - Internet Collaboration: Second Life, VOIP, Video Conferencing, Virtual Reality & Telepresence

Ch 4.6 - Search Engines, Keywords & Web Portals

Ch 4.7 - Intranet and Extranet: Comparing Information and Data Dissemination

Ch 4.8 - OSI Model: Using Open Systems Interconnection to Send and Receive Data

Ch 4.9 - Internet Connectivity and Communication Standards

Ch 4.10 - e-commerce & m-commerce: Buying & Selling on the Web & Mobile Devices

CHAPTER 5 - Network Systems Technology

Ch 5.1 - The Components of a Telecommunications System

Ch 5.2- Client/Server and Mainframe Systems Used in Telecommunication Systems

Ch 5.3- Telecommunications Hardware: Routers, Modems, Switches, Bridges, and Gateways

Ch 5.4 - Network Operating Systems (NOS): Windows & Novell Net Ware

Ch 5.5 - Computer Networks and Distributed Processing: PAN, LAN, WAN, MAN

Ch 5.6 - Communication & Wireless Computing Devices: GPS, PDA, Cellular & Satellite

Ch 5.7 - Short-Range Wireless Communication: Bluetooth, ZigBee & Infrared Transmission

Ch 5.8 - Medium-Range Wireless Communication: Wi-Fi & Hotspots

Ch 5.9 - Wide-Area Wireless Communication: Microwave, Satellite, 3G, 4G & WiMAX

Ch 5.10 - How Star, Bus, Ring & Mesh Topology Connect Computer Networks in Organizations

Ch 6 - Enterprise Business Systems

Ch 6.1 - Enterprise Software for Business Applications

Ch 6.2- Transaction Processing Systems (TPS): Batch and Real-Time Systems

Ch 6.3- Enterprise Resource Planning: Using ERP to Integrate Business Processes

Ch 6.4- Customer Relationship Management: Using CRM to Focus on Customers

Ch 6.5- Supply Chain Management in the Business, Supplier & Customer Network

Ch 6.6- Knowledge Management: Capture, Store & Share Information with KM

Ch 6.7- Using Artificial Intelligence (AI) and Expert Systems to Solve Complex Problems

Ch 6.8- Electronic Data Interchange and the Transfer of Transactional Information

CHAPTER 7- Decision Support Systems and Specialized Information Systems

Ch 7.1 - What Are Specialized Information Systems? - Decision Support Systems for Business

Ch 7.2 - Decision Support Systems: How Managers Analyze Internal and External Data with DSS

Ch 7.3 - Decision Making in Organizations

Ch 7.4 - Business Intelligence (BI): Organizing, Categorizing and Accessing Data

Ch 7.5 - Management Information Systems (MIS): Manager Decision-Making Tools

Ch 7.6 - Applications of Management Information Systems (MIS): Financial, Marketing, Manufacturing & Human Resources

Ch 7.7 - Executive Information Systems (EIS): Upper Management Decision-Making Tools

Ch 7.8 - Group Decision Support Systems (GDSS): Improving the Group-Decision-Making Environment

Ch 7.9 - Geographic Information System (GIS): Using Maps & Locations to Make Decisions

Ch 7.10 - Statistical Analysis: Using Data to Find Trends and Examine Relationships

CHAPTER 8 - Systems Development

Ch 8.1 - Systems Development Methods and Tools

Ch 8.2 - Systems Development Life Cycles: Software Development Process

Ch 8.3 - Developing a Graphical User Interface (GUI)

Ch 8.4 - Application Development Processes: Internal & External

Ch 8.5 - Project Roles in Systems Development in Organizations

Ch 8.6 - Project Management Tools for Systems Development

Ch 9 - Data Management