Course curriculum
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Introduction
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What is Leadership?
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Leadership in Organizations
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A Leader's Role
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Lesson Summary
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Learning Outcomes
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Quiz 1.1
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Are All Managers Leaders?
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What Is a Manager?
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What Is a Leader?
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The Manager versus the Leader
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Lesson Summary
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Lesson Objective
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Quiz 1.2
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Qualities of Effective Leadership
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Sharing Visions
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Leading not Managing
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Value Contribution
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Hire Smart and Be Hands-Off
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Provide Feedback and Earn Trust
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Communicate
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Lesson Summary
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Quiz 1.3
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What Is Formal Leadership?
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Key Concepts
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Lesson Summary
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Quiz 1.4
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What Is Informal Leadership?
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Example
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Lesson Summary
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Quiz 1.5
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Change Agent Definition
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Roles & Competencies
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Example
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Lesson Summary
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Learning Outcomes
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Quiz 1.6
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A Manager Versus a Leader
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Leadership Characteristics
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Strategies to Become an Effective Leader
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Example
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Lesson Summary
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Quiz 1.7
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Introduction
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Defining New Leadership Theory
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Transformational Leadership
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Charismatic Leadership
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Traditional vs. New
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Lesson Summary
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Quiz 2.1
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Fiedler's Theory
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Leadership Style
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Three Dimensions of Situational Favorableness
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Lesson Summary
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Learning Outcomes
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Quiz 2.2
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Situational Leadership and Follower Maturity
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The Leadership Style Matrix
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Lesson Summary
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Learning Outcomes
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Quiz 2.3
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The Path to Goal Achievement
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Path-Goal Leadership Styles
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Achievement-Oriented Leadership
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Directive Leadership
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Participative Leadership
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Supportive Leadership
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Lesson Summary
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Learning Outcomes
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Quiz 2.4
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Blending of Roles
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The Part of the Theory
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Lesson Summary
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Learning Outcomes
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Quiz 2.5
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Different Leadership Theories
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Trait Theory
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Behavioral Theory
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Comparing These Theories
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Lesson Summary
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Learning Outcomes
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Quiz 2.6
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What We See
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Attribution Theory Explained
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Internal and External Views
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Lesson Summary
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Learning Outcomes
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Quiz 2.7
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Theories of Leadership
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21st Century Leadership
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Lesson Summary
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Quiz 2.8
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Introduction
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Leadership Philosophies
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Other Leadership Approaches
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The Best Leadership Philosophy
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Lesson Summary
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Quiz 3.1
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Leadership Orientation
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Task-Oriented leaders
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People-Oriented leaders
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Lesson Summary
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Lesson Objectives
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Quiz 3.2
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More than Meets the Eye
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The Transformational Leader
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Follow the Transformational Leader
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Transformational Leaders in Today's Workplace
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Lesson Summary
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Lesson Objectives
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Quiz 3.3
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Actions and Reactions
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The Transactional Leader
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TaKesha the Transactional Leader
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Lesson Summary
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Lesson Objectives
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Quiz 3.4
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What is Charisma?
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The Charismatic Leader
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The Ugly Side of Charisma
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Lesson Summary
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Lesson Objectives
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Quiz 3.5
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Philanthropy Isn't Dead
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To Serve is to Lead
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Show Me the Servant
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Lesson Summary
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Lesson Objectives
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Quiz 3.6
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Parlez-vous français?
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Laissez-faire Leadership
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Leon the Laissez-faire Leader
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Lesson Summary
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Lesson Objective
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Quiz 3.7
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The Concept of Sharing
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The Participative or Democratic Leader
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Pablo the Participative Leader
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Lesson Summary
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Lesson Objective
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Quiz 3.8
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Control Freaks
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The Authoritarian or Autocratic Leader
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The Benefits of the Authoritarian or Autocratic Leader
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Lesson Summary
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Lesson Objective
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Quiz 3.9
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The Situational Leader
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Situational Leadership Defined
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Situational Leader Example
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Lesson Summary
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Lesson Objective
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Quiz 3.10
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By The Book
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The Bureaucratic Leader
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Bureaucratic Leadership in Organizations
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Lesson Summary
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Lesson Objectives
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Quiz 3.11
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The Blake and Mouton Managerial Grid
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The Two Behavior Dimensions
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Five Leadership Styles
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Country Club Leader
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Impoverished Leader
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Middle-of-the-Road Leader
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Team Leader
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Produce or Perish Leader
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Lesson Summary
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Learning Outcome
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Quiz 3.12
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Leadership Styles
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Authoritarian
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Democratic
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Laissez-Faire
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Lesson Summary
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Quiz 3.13
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Introduction
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Power Defined
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Personal Power
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Multiple Bases of Power
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Lesson Summary
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Learning Outcome
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Quiz 4.1
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Managerial Power
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Positional Power
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Lesson Summary
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Lesson Objectives
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Quiz 4.2
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Definition of Legitimate Power
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Advantages and Disadvantages of Legitimate Power
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Lesson Summary
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Learning Outcomes
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Quiz 4.3
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Definition of Coercive Power
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Disadvantages
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Examples of Coercive Power
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Lesson Summary
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Learning Outcomes
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Quiz 4.4
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Definition and Key Concepts
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Example
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Lesson Summary
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Learning Outcomes
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Quiz 4.5
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Referent Power in Leadership
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Definition of Referent Power
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Examples of Referent Power
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Lesson Summary
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Learning Outcomes
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Quiz 4.6
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Definition of Expert Power
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Example
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Lesson Summary
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Learning Outcomes
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Quiz 4.7
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The Nature of Power
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Power to Bring About Change
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Power as a Tool
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Lesson Summary
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Quiz 4.8
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Introduction
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Organizational Structure
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The Hierarchy, Flat, & Flatarchy
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Functional & Divisional Structure
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Matrix Structure
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Lesson Summary
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Quiz 5.1
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Organizational Design
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Simple Design Structure
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Functional Design
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Divisional Design
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Lesson Summary
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Learning Outcome
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Quiz 5.2
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Organizational Structure of Management
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Flat Organizational Structure
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Functional Organizational Structure
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Product Organizational Structure
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Geographical Organizational Structure
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Lesson Summary
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Learning Outcomes
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Quiz 5.3
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Why Do Structures Differ?
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Cost Minimization Strategy
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Innovation Strategy
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Imitation Strategy
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Lesson Summary
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Learning Outcomes
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Quiz 5.4
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The Organizational Life Cycle
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Start-up Stage
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Growth Stage
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Maturity Stage
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Decline Stage
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Lesson Review
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Learning Outcome
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Learning Outcomes
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Quiz 5.5
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Globalization and Organizational Structure
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Three Main Aspects
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Lesson Summary
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Quiz 5.6
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Introduction
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Navigating Change in Organizations
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The Internal Environment
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The External Environment
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Environmental Scanning and Change
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Changing for the Internal Environment
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Changing for the External Environment
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Lesson Summary
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Lesson Objectives
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Quiz 6.1
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Types of Change
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External Forces of Change
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Internal Forces of Change
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Lesson Summary
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Learning Outcomes
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Quiz 6.2
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Internal and External Environments
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The SWOT Analysis
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Strengths and Weaknesses
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Opportunity and Threats
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Lesson Summary
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Key Terms
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Learning Outcomes
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Quiz 6.3
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The Business Environment
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Internal Analysis
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External Analysis
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Lesson Summary
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Quiz 6.4
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What are Stakeholders?
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Internal Stakeholders
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External Stakeholders
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Lesson Summary
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Quiz 6.5
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What Are External Forces?
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Types of External Forces
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Other Factors
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Lesson Summary
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Terms With Explanations
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Learning Outcomes
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Quiz 6.6
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The External Environment
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The Economic Environment
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The Legal Environment
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Lesson Summary
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Learning Outcomes
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Quiz 6.7
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Technology Defined
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Technological Change
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Advantages of Change
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Creative Destruction
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Lesson Summary
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Learning Outcomes
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Quiz 6.8
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Market Competition Defined
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Perfect Competition vs. Imperfect Competition
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Rules
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Strategy
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Benefits of Competition
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Lesson Summary
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Learning Outcomes
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Quiz 6.9
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Social Environment Defined
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Effects of External Social Environment
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Internal Social Environment
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Diversity and Groupthink
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Lesson Summary
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Learning Outcome
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Quiz 6.10
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Complexity of Global Business
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Different Political Systems
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Different Economic Systems
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Different Cultures
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Meeting the Challenge
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Lesson Summary
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Learning Outcomes
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Quiz 6.11
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Still Made by Hand
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Present State Analysis
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Future State Analysis
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Risk Analysis
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Transitional Analysis
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Lesson Summary
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Quiz 6.12
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Introduction
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The Four Functions of Managers
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Planning
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Organizing
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Leading
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Controlling
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Staffing
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Lesson Review
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Lesson Objectives
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Quiz 7.1
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Why Managers Plan
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Planning as a Function of Management
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Barriers to Effective Planning
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Lesson Summary
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Lesson Objective
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Quiz 7.2
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Planning to Plan
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Strategic Plans
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Tactical Plans
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Operational Plans
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Contingency Plans
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Lesson Summary
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Lesson Objectives
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Quiz 7.3
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Organizing as a Function of Management
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What Happens When a Manager Organizes?
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Lesson Summary
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Lesson Objectives
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Quiz 7.4
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Leading as a Function of Management
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Major McCarthy as a Leader
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Manager Mike as a Leader
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Leading: from Combat to Corporate
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Lesson Summary
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Learning Outcome
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Quiz 7.5
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Background: The Management Process
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Controlling as a Process
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Controlling Process in Action
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Lesson Summary
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Learning Outcomes
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Quiz 7.6
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Planning a Big Change?
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Managerial Roles
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Communicator
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Advocate
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Coach
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Liaison
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Resistance Manager
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Lesson Summary
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Quiz 7.7
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Introduction
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Change in Organizations
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Structural Change
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Strategic Change
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People Changes
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Process Change
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Lesson Summary
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Lesson Objective
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Quiz 8.1
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Organizational Development
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Organizational Climate
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Organizational Culture
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Organizational Strategies
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Lesson Summary
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Learning Outcome
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Quiz 8.2
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Defining Organizational Change
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General Concepts
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The Carnegie School Theory of Organizational Change
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Example
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Lesson Summary
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Learning Outcomes
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Quiz 8.3
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Importance of Corporate Change
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Theory E
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Theory O
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Strategic Comparison
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A Mixture of Both
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Lesson Summary
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Quiz 8.4
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What Michelangelo and Bell Can Teach Us
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Creativity, Innovation and Driving Change
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The Knowledge Economy
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So What's the Big Deal?
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How Do You Do It?
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Lesson Summary
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Learning Outcomes
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Quiz 8.5
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Definition of Strategic Change Management
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Selected Models and Examples
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Lesson Summary
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Learning Outcomes
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Quiz 8.6
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Change or Die
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Lewin's Change Model
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The Teleological Model
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The Dialectical Model
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Lesson Summary
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Quiz 8.7
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Introduction
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Peter Senge and the Learning Organization
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Leadership in a Learning Organization
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Lesson Summary
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Lesson at a Glance
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Learning Outcome
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Quiz 9.1
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Change Management
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Lewin's Change Management Model
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The McKinsey 7-S Framework
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Kotter's Change Process
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Leadership Characteristics
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Lesson Summary
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Quiz 9.2
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Action Research
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The Process
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Principles
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Lesson Summary
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Learning Outcomes
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Quiz 9.3
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Processing Information in Learning Organizations
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Characteristics of the Learning Organization
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Comparing Different Types of Organizations
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Benefits of Becoming a Learning Organization
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Lesson Summary
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Learning Outcomes
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Quiz 9.4
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How Does an Organization Learn?
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Less Finesse, More Action
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Learning Organization Activities
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Measuring Learning
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Starting the Process
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Lesson Summary
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Quiz 9.5
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Introduction
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Organizational Communication
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Formal Communication Channels
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Informal Communication Channels
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Lesson Summary
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Lesson Objectives
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Quiz 10.1
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Definition of Strategic Communication
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Internal Communication
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External Communication
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Lesson Summary
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Quiz 10.2
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Definition
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Important Advantages
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Important Disadvantages
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Strategies
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Lesson Summary
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Learning Outcomes
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Quiz 10.3
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Internal Communication Defined
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Examples of Internal Communication
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Lesson Summary
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Types of Internal Communication
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Learning Outcomes
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Quiz 10.4
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Communication Problems
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Formal Communication Networks
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Informal Networks
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Lesson Summary
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Learning Outcomes
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Quiz 10.5
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Definition of Barriers
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Physical Separation Barrier
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Status Differences
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Gender Differences
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Cultural Diversity
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Language
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Lesson Summary
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Learning Outcomes
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Quiz 10.6
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Diversity
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What to Communicate
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How to Communicate
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Lesson Summary
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Quiz 10.7
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Organizational Mishap Examples
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Improving Communications
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Importance of Transparency
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Owning Mistakes
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Importance of Listening
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Lesson Summary
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Quiz 10.8
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Introduction
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Understanding Organizational Culture
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Defining Organizational Culture
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Characteristics of Organizational Culture
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Lesson Summary
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Learning Outcomes
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Quiz 11.1
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What Is Organizational Climate?
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Types of Organizational Climate
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Examples of Organizational Climate
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Measuring Organizational Climate
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Lesson Summary
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Learning Outcomes
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Quiz 11.2
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What Are Organizational Subcultures?
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Dominant Culture vs. Subculture
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How Do Subcultures Form?
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Subcultures Based on Job Designation
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Subcultures Based on Common Values
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Lesson Review
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Learning Outcomes
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Quiz 11.3
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Strong vs. Weak Organizational Cultures
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What Is Organizational Culture?
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Strong Organizational Culture
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Weak Organizational Culture
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Strong Cultures vs. Weak Cultures
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Lesson Summary
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Learning Outcomes
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Quiz 11.4
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Ethical and Positive Cultures in Organizations
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Culture's Impact on a Positive and Ethical Climate
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Cultures That Shape High Ethical Standards
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Creating an Ethical Culture
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Lesson Summary
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Learning Outcomes
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Quiz 11.5
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The Functions of Organizational Culture
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What Is Organizational Culture?
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What Does Organizational Culture Do?
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Lesson Review
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Learning Outcome
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Quiz 11.6
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Creating Organizational Culture
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How Organizational Culture Is Established
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How Organizational Culture Is Sustained
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Lesson Summary
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Learning Outcomes
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Quiz 11.7
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This Place Feels Right
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What Goes into a Corporate Culture
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Improving the Culture
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Lesson Summary
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Quiz 11.8
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Introduction
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What is Organizational Success?
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Steps for Success
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Capable Leaders
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Lesson Summary
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Quiz 12.1
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Henry Ford's Vision
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What's in a Vision Statement?
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Key Points
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Apple Vision Statement
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Lesson Summary
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Quiz 12.2
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What Are Organizational Goals?
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Types of Organizational Goals and Examples
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Long-Term and Short-Term Goals
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Lesson Summary
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Key Terms and Definitions
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Learning Outcomes
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Quiz 12.3
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The Business Mission and Goals
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Components of an Organization's Mission
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Who Are Our Customers?
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What Customer Needs Are Being Satisfied?
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How Are We Satisfying Customer Needs?
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Company Goals
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Cohesiveness of Missions and Goals
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Lesson Summary
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Quiz 12.4
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The Mission Statement
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Making a Statement
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Examples of Mission Statements
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Assessing Your Organization's Mission Statement
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Mission Statements and Strategic Plans
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Lesson Summary
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Lesson Objectives
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Quiz 12.5
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The Planning Process
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Environmental Scanning
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Assemble a Strategy
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Implement the Strategy
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Monitor and Evaluate the Strategy
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Lesson Summary
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Learning Outcome
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Quiz 12.6
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Organizational Effectiveness
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Goal Model
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Systems Resource Model
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Process Model
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Strategic Constituencies Model
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Competing Values Model
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Lesson Summary
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Quiz 12.7
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Why Have a Mission Statement?
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How to Develop an Appropriate Mission Statement
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Lesson Summary
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Lesson Objective
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Quiz 12.8
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Introduction
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Why Organizations Change
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Reasons for Challenges
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Pitfalls to Implementing Change
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Overcoming Employee Opposition to Change
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Lesson Summary
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Learning Outcomes
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Quiz 13.1
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Overcoming Barriers to Change
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Communication
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Employee Involvement
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Leadership
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Negotiation
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Correct Timing
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Manipulation/Coercion
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Lesson Summary
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Quiz 13.2
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Organizational Culture and Change
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Internal and External Change
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Breaking the Resistance to Change
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Successful Change Strategies
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Lesson Summary
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Learning Outcomes
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Quiz 13.3
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Dysfunction in Organizational Culture
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Institutionalization
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Culture as a Barrier to Change
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Culture as a Barrier to Diversity
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Culture as a Barrier to Acquisitions and Mergers
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Lesson Summary
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Learning Outcome
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Quiz 13.4
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Employees and Change
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Resistance to Change
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Managing Resistance
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Behavioral Reactions
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Lesson Summary
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Learning Outcomes
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Quiz 13.5
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Kotter & Schlesinger's Article
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Why People Resist Change
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How Managers Can Encourage Change
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Lesson Summary
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Quiz 13.6
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The Conflict
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Avoidance
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Accommodation
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Competition
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Compromise
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Collaboration
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Lesson Summary
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Learning Objective
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Quiz 13.7
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Change in Organizations
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Developing a Strategy
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Focusing on Communication
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Involving Employees
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Creating Leadership Teams
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Lesson Summary
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Quiz 13.8
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Introduction
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Emerging Markets
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Eroding Economic Borders
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Shifting Focus of Labor
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Technology Expands Opportunity
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Lesson Summary
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Learning Outcomes
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Quiz 14.1
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What Is National Culture?
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Aspects of National Culture
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Transporting Business Culture
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Lesson Summary
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Learning Outcomes
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Quiz 14.2
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Globalization and Organizational Behavior
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Challenges Managers Face
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Lesson Summary
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Learning Outcomes
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Quiz 14.3
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Background on Globalization
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How Global Change Affects Globalization
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Lesson Summary
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Quiz 14.4
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Sudden Globalization
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People and Politics
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Crowdsourcing
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Global Warming
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Lesson Summary
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Quiz 14.5
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Exam Instructions
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Final Exam
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About this course
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