BUS213 - Leading Organizational Change

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Course curriculum

1. What is Leadership?
2. Leadership in Organizations
3. A Leader's Role
4. Lesson Summary
5. Learning Outcomes
6. Quiz 1.1
1. Are All Managers Leaders?
2. What Is a Manager?
3. What Is a Leader?
4. The Manager versus the Leader
5. Lesson Summary
6. Lesson Objective
7. Quiz 1.2
1. Qualities of Effective Leadership
2. Sharing Visions
3. Leading not Managing
4. Value Contribution
5. Hire Smart and Be Hands-Off
6. Provide Feedback and Earn Trust
7. Communicate
8. Lesson Summary
9. Quiz 1.3
1. What Is Formal Leadership?
2. Key Concepts
3. Lesson Summary
4. Quiz 1.4
1. What Is Informal Leadership?
2. Example
3. Lesson Summary
4. Quiz 1.5
1. Change Agent Definition
2. Roles & Competencies
3. Example
4. Lesson Summary
5. Learning Outcomes
6. Quiz 1.6
1. A Manager Versus a Leader
2. Leadership Characteristics
3. Strategies to Become an Effective Leader
4. Example
5. Lesson Summary
6. Quiz 1.7
1. Defining New Leadership Theory
2. Transformational Leadership
3. Charismatic Leadership
4. Traditional vs. New
5. Lesson Summary
6. Quiz 2.1
1. Fiedler's Theory
2. Leadership Style
3. Three Dimensions of Situational Favorableness
4. Lesson Summary
5. Learning Outcomes
6. Quiz 2.2
1. Situational Leadership and Follower Maturity
2. The Leadership Style Matrix
3. Lesson Summary
4. Learning Outcomes
5. Quiz 2.3
1. The Path to Goal Achievement
2. Path-Goal Leadership Styles
3. Achievement-Oriented Leadership
4. Directive Leadership
5. Participative Leadership
6. Supportive Leadership
7. Lesson Summary
8. Learning Outcomes
9. Quiz 2.4
1. Blending of Roles
2. The Part of the Theory
3. Lesson Summary
4. Learning Outcomes
5. Quiz 2.5
1. Different Leadership Theories
2. Trait Theory
3. Behavioral Theory
4. Comparing These Theories
5. Lesson Summary
6. Learning Outcomes
7. Quiz 2.6
1. What We See
2. Attribution Theory Explained
3. Internal and External Views
4. Lesson Summary
5. Learning Outcomes
6. Quiz 2.7
1. Theories of Leadership
2. 21st Century Leadership
3. Lesson Summary
4. Quiz 2.8
1. Leadership Philosophies
2. Other Leadership Approaches
3. The Best Leadership Philosophy
4. Lesson Summary
5. Quiz 3.1
1. Leadership Orientation
2. Task-Oriented leaders
3. People-Oriented leaders
4. Lesson Summary
5. Lesson Objectives
6. Quiz 3.2
1. More than Meets the Eye
2. The Transformational Leader
3. Follow the Transformational Leader
4. Transformational Leaders in Today's Workplace
5. Lesson Summary
6. Lesson Objectives
7. Quiz 3.3
1. Actions and Reactions
2. The Transactional Leader
3. TaKesha the Transactional Leader
4. Lesson Summary
5. Lesson Objectives
6. Quiz 3.4
1. What is Charisma?
2. The Charismatic Leader
3. The Ugly Side of Charisma
4. Lesson Summary
5. Lesson Objectives
6. Quiz 3.5
1. Philanthropy Isn't Dead
2. To Serve is to Lead
3. Show Me the Servant
4. Lesson Summary
5. Lesson Objectives
6. Quiz 3.6
1. Parlez-vous français?
2. Laissez-faire Leadership
3. Leon the Laissez-faire Leader
4. Lesson Summary
5. Lesson Objective
6. Quiz 3.7
1. The Concept of Sharing
2. The Participative or Democratic Leader
3. Pablo the Participative Leader
4. Lesson Summary
5. Lesson Objective
6. Quiz 3.8
1. Control Freaks
2. The Authoritarian or Autocratic Leader
3. The Benefits of the Authoritarian or Autocratic Leader
4. Lesson Summary
5. Lesson Objective
6. Quiz 3.9
1. The Situational Leader
2. Situational Leadership Defined
3. Situational Leader Example
4. Lesson Summary
5. Lesson Objective
6. Quiz 3.10
1. By The Book
2. The Bureaucratic Leader
3. Bureaucratic Leadership in Organizations
4. Lesson Summary
5. Lesson Objectives
6. Quiz 3.11
1. The Blake and Mouton Managerial Grid
2. The Two Behavior Dimensions
3. Five Leadership Styles
4. Country Club Leader
5. Impoverished Leader
6. Middle-of-the-Road Leader
7. Team Leader
8. Produce or Perish Leader
9. Lesson Summary
10. Learning Outcome
11. Quiz 3.12
1. Leadership Styles
2. Authoritarian
3. Democratic
4. Laissez-Faire
5. Lesson Summary
6. Quiz 3.13
1. Power Defined
2. Personal Power
3. Multiple Bases of Power
4. Lesson Summary
5. Learning Outcome
6. Quiz 4.1
1. Managerial Power
2. Positional Power
3. Lesson Summary
4. Lesson Objectives
5. Quiz 4.2
1. Definition of Legitimate Power
2. Advantages and Disadvantages of Legitimate Power
3. Lesson Summary
4. Learning Outcomes
5. Quiz 4.3
1. Definition of Coercive Power
2. Disadvantages
3. Examples of Coercive Power
4. Lesson Summary
5. Learning Outcomes
6. Quiz 4.4
1. Definition and Key Concepts
2. Example
3. Lesson Summary
4. Learning Outcomes
5. Quiz 4.5
1. Referent Power in Leadership
2. Definition of Referent Power
3. Examples of Referent Power
4. Lesson Summary
5. Learning Outcomes
6. Quiz 4.6
1. Definition of Expert Power
2. Example
3. Lesson Summary
4. Learning Outcomes
5. Quiz 4.7
1. The Nature of Power
2. Power to Bring About Change
3. Power as a Tool
4. Lesson Summary
5. Quiz 4.8
1. Organizational Structure
2. The Hierarchy, Flat, & Flatarchy
3. Functional & Divisional Structure
4. Matrix Structure
5. Lesson Summary
6. Quiz 5.1
1. Organizational Design
2. Simple Design Structure
3. Functional Design
4. Divisional Design
5. Lesson Summary
6. Learning Outcome
7. Quiz 5.2
1. Organizational Structure of Management
2. Flat Organizational Structure
3. Functional Organizational Structure
4. Product Organizational Structure
5. Geographical Organizational Structure
6. Lesson Summary
7. Learning Outcomes
8. Quiz 5.3
1. Why Do Structures Differ?
2. Cost Minimization Strategy
3. Innovation Strategy
4. Imitation Strategy
5. Lesson Summary
6. Learning Outcomes
7. Quiz 5.4
1. The Organizational Life Cycle
2. Start-up Stage
3. Growth Stage
4. Maturity Stage
5. Decline Stage
6. Lesson Review
7. Learning Outcome
8. Learning Outcomes
9. Quiz 5.5
1. Globalization and Organizational Structure
2. Three Main Aspects
3. Lesson Summary
4. Quiz 5.6
1. Navigating Change in Organizations
2. The Internal Environment
3. The External Environment
4. Environmental Scanning and Change
5. Changing for the Internal Environment
6. Changing for the External Environment
7. Lesson Summary
8. Lesson Objectives
9. Quiz 6.1
1. Types of Change
2. External Forces of Change
3. Internal Forces of Change
4. Lesson Summary
5. Learning Outcomes
6. Quiz 6.2
1. Internal and External Environments
2. The SWOT Analysis
3. Strengths and Weaknesses
4. Opportunity and Threats
5. Lesson Summary
6. Key Terms
7. Learning Outcomes
8. Quiz 6.3
1. The Business Environment
2. Internal Analysis
3. External Analysis
4. Lesson Summary
5. Quiz 6.4
1. What are Stakeholders?
2. Internal Stakeholders
3. External Stakeholders
4. Lesson Summary
5. Quiz 6.5
1. What Are External Forces?
2. Types of External Forces
3. Other Factors
4. Lesson Summary
5. Terms With Explanations
6. Learning Outcomes
7. Quiz 6.6
1. The External Environment
2. The Economic Environment
3. The Legal Environment
4. Lesson Summary
5. Learning Outcomes
6. Quiz 6.7
1. Technology Defined
2. Technological Change
3. Advantages of Change
4. Creative Destruction
5. Lesson Summary
6. Learning Outcomes
7. Quiz 6.8
1. Market Competition Defined
2. Perfect Competition vs. Imperfect Competition
3. Rules
4. Strategy
5. Benefits of Competition
6. Lesson Summary
7. Learning Outcomes
8. Quiz 6.9
1. Social Environment Defined
2. Effects of External Social Environment
3. Internal Social Environment
4. Diversity and Groupthink
5. Lesson Summary
6. Learning Outcome
7. Quiz 6.10
1. Complexity of Global Business
2. Different Political Systems
3. Different Economic Systems
4. Different Cultures
5. Meeting the Challenge
6. Lesson Summary
7. Learning Outcomes
8. Quiz 6.11
1. Still Made by Hand
2. Present State Analysis
3. Future State Analysis
4. Risk Analysis
5. Transitional Analysis
6. Lesson Summary
7. Quiz 6.12
1. The Four Functions of Managers
2. Planning
3. Organizing
4. Leading
5. Controlling
6. Staffing
7. Lesson Review
8. Lesson Objectives
9. Quiz 7.1
1. Why Managers Plan
2. Planning as a Function of Management
3. Barriers to Effective Planning
4. Lesson Summary
5. Lesson Objective
6. Quiz 7.2
1. Planning to Plan
2. Strategic Plans
3. Tactical Plans
4. Operational Plans
5. Contingency Plans
6. Lesson Summary
7. Lesson Objectives
8. Quiz 7.3
1. Organizing as a Function of Management
2. What Happens When a Manager Organizes?
3. Lesson Summary
4. Lesson Objectives
5. Quiz 7.4
1. Leading as a Function of Management
2. Major McCarthy as a Leader
3. Manager Mike as a Leader
4. Leading: from Combat to Corporate
5. Lesson Summary
6. Learning Outcome
7. Quiz 7.5
1. Background: The Management Process
2. Controlling as a Process
3. Controlling Process in Action
4. Lesson Summary
5. Learning Outcomes
6. Quiz 7.6
1. Planning a Big Change?
2. Managerial Roles
3. Communicator
4. Advocate
5. Coach
6. Liaison
7. Resistance Manager
8. Lesson Summary
9. Quiz 7.7
1. Change in Organizations
2. Structural Change
3. Strategic Change
4. People Changes
5. Process Change
6. Lesson Summary
7. Lesson Objective
8. Quiz 8.1
1. Organizational Development
2. Organizational Climate
3. Organizational Culture
4. Organizational Strategies
5. Lesson Summary
6. Learning Outcome
7. Quiz 8.2
1. Defining Organizational Change
2. General Concepts
3. The Carnegie School Theory of Organizational Change
4. Example
5. Lesson Summary
6. Learning Outcomes
7. Quiz 8.3
1. Importance of Corporate Change
2. Theory E
3. Theory O
4. Strategic Comparison
5. A Mixture of Both
6. Lesson Summary
7. Quiz 8.4
1. What Michelangelo and Bell Can Teach Us
2. Creativity, Innovation and Driving Change
3. The Knowledge Economy
4. So What's the Big Deal?
5. How Do You Do It?
6. Lesson Summary
7. Learning Outcomes
8. Quiz 8.5
1. Definition of Strategic Change Management
2. Selected Models and Examples
3. Lesson Summary
4. Learning Outcomes
5. Quiz 8.6
1. Change or Die
2. Lewin's Change Model
3. The Teleological Model
4. The Dialectical Model
5. Lesson Summary
6. Quiz 8.7
1. Peter Senge and the Learning Organization
2. Leadership in a Learning Organization
3. Lesson Summary
4. Lesson at a Glance
5. Learning Outcome
6. Quiz 9.1
1. Change Management
2. Lewin's Change Management Model
3. The McKinsey 7-S Framework
4. Kotter's Change Process
5. Leadership Characteristics
6. Lesson Summary
7. Quiz 9.2
1. Action Research
2. The Process
3. Principles
4. Lesson Summary
5. Learning Outcomes
6. Quiz 9.3
1. Processing Information in Learning Organizations
2. Characteristics of the Learning Organization
3. Comparing Different Types of Organizations
4. Benefits of Becoming a Learning Organization
5. Lesson Summary
6. Learning Outcomes
7. Quiz 9.4
1. How Does an Organization Learn?
2. Less Finesse, More Action
3. Learning Organization Activities
4. Measuring Learning
5. Starting the Process
6. Lesson Summary
7. Quiz 9.5
1. Organizational Communication
2. Formal Communication Channels
3. Informal Communication Channels
4. Lesson Summary
5. Lesson Objectives
6. Quiz 10.1
1. Definition of Strategic Communication
2. Internal Communication
3. External Communication
4. Lesson Summary
5. Quiz 10.2
1. Definition
2. Important Advantages
3. Important Disadvantages
4. Strategies
5. Lesson Summary
6. Learning Outcomes
7. Quiz 10.3
1. Internal Communication Defined
2. Examples of Internal Communication
3. Lesson Summary
4. Types of Internal Communication
5. Learning Outcomes
6. Quiz 10.4
1. Communication Problems
2. Formal Communication Networks
3. Informal Networks
4. Lesson Summary
5. Learning Outcomes
6. Quiz 10.5
1. Definition of Barriers
2. Physical Separation Barrier
3. Status Differences
4. Gender Differences
5. Cultural Diversity
6. Language
7. Lesson Summary
8. Learning Outcomes
9. Quiz 10.6
1. Diversity
2. What to Communicate
3. How to Communicate
4. Lesson Summary
5. Quiz 10.7
1. Organizational Mishap Examples
2. Improving Communications
3. Importance of Transparency
4. Owning Mistakes
5. Importance of Listening
6. Lesson Summary
7. Quiz 10.8
1. Understanding Organizational Culture
2. Defining Organizational Culture
3. Characteristics of Organizational Culture
4. Lesson Summary
5. Learning Outcomes
6. Quiz 11.1
1. What Is Organizational Climate?
2. Types of Organizational Climate
3. Examples of Organizational Climate
4. Measuring Organizational Climate
5. Lesson Summary
6. Learning Outcomes
7. Quiz 11.2
1. What Are Organizational Subcultures?
2. Dominant Culture vs. Subculture
3. How Do Subcultures Form?
4. Subcultures Based on Job Designation
5. Subcultures Based on Common Values
6. Lesson Review
7. Learning Outcomes
8. Quiz 11.3
1. Strong vs. Weak Organizational Cultures
2. What Is Organizational Culture?
3. Strong Organizational Culture
4. Weak Organizational Culture
5. Strong Cultures vs. Weak Cultures
6. Lesson Summary
7. Learning Outcomes
8. Quiz 11.4
1. Ethical and Positive Cultures in Organizations
2. Culture's Impact on a Positive and Ethical Climate
3. Cultures That Shape High Ethical Standards
4. Creating an Ethical Culture
5. Lesson Summary
6. Learning Outcomes
7. Quiz 11.5
1. The Functions of Organizational Culture
2. What Is Organizational Culture?
3. What Does Organizational Culture Do?
4. Lesson Review
5. Learning Outcome
6. Quiz 11.6
1. Creating Organizational Culture
2. How Organizational Culture Is Established
3. How Organizational Culture Is Sustained
4. Lesson Summary
5. Learning Outcomes
6. Quiz 11.7
1. This Place Feels Right
2. What Goes into a Corporate Culture
3. Improving the Culture
4. Lesson Summary
5. Quiz 11.8
1. What is Organizational Success?
2. Steps for Success
3. Capable Leaders
4. Lesson Summary
5. Quiz 12.1
1. Henry Ford's Vision
2. What's in a Vision Statement?
3. Key Points
4. Apple Vision Statement
5. Lesson Summary
6. Quiz 12.2
1. What Are Organizational Goals?
2. Types of Organizational Goals and Examples
3. Long-Term and Short-Term Goals
4. Lesson Summary
5. Key Terms and Definitions
6. Learning Outcomes
7. Quiz 12.3
1. The Business Mission and Goals
2. Components of an Organization's Mission
3. Who Are Our Customers?
4. What Customer Needs Are Being Satisfied?
5. How Are We Satisfying Customer Needs?
6. Company Goals
7. Cohesiveness of Missions and Goals
8. Lesson Summary
9. Quiz 12.4
1. The Mission Statement
2. Making a Statement
3. Examples of Mission Statements
4. Assessing Your Organization's Mission Statement
5. Mission Statements and Strategic Plans
6. Lesson Summary
7. Lesson Objectives
8. Quiz 12.5
1. The Planning Process
2. Environmental Scanning
3. Assemble a Strategy
4. Implement the Strategy
5. Monitor and Evaluate the Strategy
6. Lesson Summary
7. Learning Outcome
8. Quiz 12.6
1. Organizational Effectiveness
2. Goal Model
3. Systems Resource Model
4. Process Model
5. Strategic Constituencies Model
6. Competing Values Model
7. Lesson Summary
8. Quiz 12.7
1. Why Have a Mission Statement?
2. How to Develop an Appropriate Mission Statement
3. Lesson Summary
4. Lesson Objective
5. Quiz 12.8
1. Why Organizations Change
2. Reasons for Challenges
3. Pitfalls to Implementing Change
4. Overcoming Employee Opposition to Change
5. Lesson Summary
6. Learning Outcomes
7. Quiz 13.1
1. Overcoming Barriers to Change
2. Communication
3. Employee Involvement
4. Leadership
5. Negotiation
6. Correct Timing
7. Manipulation/Coercion
8. Lesson Summary
9. Quiz 13.2
1. Organizational Culture and Change
2. Internal and External Change
3. Breaking the Resistance to Change
4. Successful Change Strategies
5. Lesson Summary
6. Learning Outcomes
7. Quiz 13.3
1. Dysfunction in Organizational Culture
2. Institutionalization
3. Culture as a Barrier to Change
4. Culture as a Barrier to Diversity
5. Culture as a Barrier to Acquisitions and Mergers
6. Lesson Summary
7. Learning Outcome
8. Quiz 13.4
1. Employees and Change
2. Resistance to Change
3. Managing Resistance
4. Behavioral Reactions
5. Lesson Summary
6. Learning Outcomes
7. Quiz 13.5
1. Kotter & Schlesinger's Article
2. Why People Resist Change
3. How Managers Can Encourage Change
4. Lesson Summary
5. Quiz 13.6
1. The Conflict
2. Avoidance
3. Accommodation
4. Competition
5. Compromise
6. Collaboration
7. Lesson Summary
8. Learning Objective
9. Quiz 13.7
1. Change in Organizations
2. Developing a Strategy
3. Focusing on Communication
4. Involving Employees
5. Creating Leadership Teams
6. Lesson Summary
7. Quiz 13.8
1. Emerging Markets
2. Eroding Economic Borders
3. Shifting Focus of Labor
4. Technology Expands Opportunity
5. Lesson Summary
6. Learning Outcomes
7. Quiz 14.1
1. What Is National Culture?
2. Aspects of National Culture
3. Transporting Business Culture
4. Lesson Summary
5. Learning Outcomes
6. Quiz 14.2
1. Globalization and Organizational Behavior
2. Challenges Managers Face
3. Lesson Summary
4. Learning Outcomes
5. Quiz 14.3
1. Background on Globalization
2. How Global Change Affects Globalization
3. Lesson Summary
4. Quiz 14.4
1. Sudden Globalization
2. People and Politics
3. Crowdsourcing
4. Global Warming
5. Lesson Summary
6. Quiz 14.5
1. Exam Instructions
2. Final Exam

About this course

$74.99
720 lessons
0 hours of video content

Ch 1.1 - Leadership: Leaders & Their Role in Organizations

Ch 1.2 - Management vs. Leadership: The Difference Between a Manager & Leader

Ch 1.3 - Qualities of Effective Leadership

Ch 1.4 - Formal Leadership: Definition & Explanation

Ch 1.5 - Informal Leadership: Definition & Explanation

Ch 1.6 - Change Agent: Definition & Role

Ch 1.7 - Becoming an Effective Leader: Characteristics & Strategies

Ch 2.1 - What is New Leadership Theory?

Ch 2.2 - Fiedler's Contingency Theory & a Leader's Situational Control

Ch 2.3 - Hersey-Blanchard's Model of Situational Leadership

Ch 2.4 - The Path-Goal Theory and Leadership Styles

Ch 2.5 - Leader-Member Exchange Theory and Organizational Behavior

Ch 2.6 - Trait Theories vs. Behavioral Theories of Leadership

Ch 2.7 - The Attribution Theory of Leadership

Ch 2.8 - Comparing Core Theories of Leadership: Relevance & Differences

Ch 3.1 - Leadership Philosophies: Types & Examples

Ch 3.2 - Leadership Orientation: Task-Oriented & People-Oriented

Ch 3.3 - The Transformational Leader

Ch 3.4 - The Transactional Leader

Ch 3.5 - The Charismatic Leader

Ch 3.6 - The Servant Leader

Ch 3.7 - The Laissez-faire Leader

Ch 3.8 - The Participative or Democratic Leader

Ch 3.9 - The Authoritarian or Autocratic Leader

Ch 3.10 - The Situational Leader

Ch 3.11 - The Bureaucratic Leader

Ch 3.12 - The Blake Mouton Managerial Grid: Five Leadership Styles

Ch 3.13 - Types of Leadership in Organizational Change: Analysis & Effects

Ch 4.1 - Power Types in Leadership: Formal and Personal

Ch 4.2 - Positional Power: Legitimate, Coercive & Reward Power

Ch 4.3 - Legitimate Power in Leadership: Definition & Example

Ch 4.4 - Coercive Power in Leadership: Definition & Examples

Ch 4.5 - Reward Power in Leadership: Definition & Example

Ch 4.6 - Referent Power in Leadership: Definition & Examples

Ch 4.7 - Expert Power in Leadership: Definition & Examples

Ch 4.8 - Positive & Negative Effects of Power in Leadership

Ch 5.1 - Organizational Structure: Definition, Types & Examples

Ch 5.1 - Types of Traditional Organizational Designs: Simple, Functional & Divisional Designs

Ch 5.3 - What Is Organizational Structure of Management? - Types & Examples

Ch 5.4 - Strategy and Organizational Structure

Ch 5.5 - The Organizational Life Cycle

Ch 5.6 - Globalization and Organizational Structure

Ch 6.1 - How Internal and External Factors Drive Organizational Change

Ch 6.2 - Factors that Cause Change in Organizations: Planned and Unplanned

Ch 6.3 - Internal and External Environments of Business

Ch 6.4 - Business Environment Analysis: Internal vs External

Ch 6.5 - Internal & External Stakeholders: Definition & Examples

Ch 6.6 - External Factors of a Business: Definition & Explanation

Ch 6.7 - How the Economic and Legal Environment Affects Business

Ch 6.8 - How The Technological Environment Affects Business: Examples & Effects

Ch 6.9 - How The Competitive Environment Affects Business: Examples & Importance

Ch 6.10 - How The Social Environment Affects Business: Examples & Impact

Ch 6.11 - How The Global Business Environment Affects Business: Explanation & Examples

Ch 6.12 - Planning Process for Change Analysis: Steps & Types

Ch 7.1 - Four Functions of Management: Planning, Organizing, Leading & Controlling

Ch 7.2 - Planning as a Function of Management

Ch 7.3 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning

Ch 7.4 - Organizing as a Function of Management

Ch 7.5 - Leading as a Function of Management

Ch 7.6 - Controlling as a Function of Management

Ch 7.7 - Role of Management in Developing an Organizational Change Plan

Ch 8.1 - Types of Internal Organizational Change: Structural, Strategic, People, and Process

Ch 8.2 - What Is Organizational Development? - Executing Organizational Change

Ch 8.3 - What Is Organizational Change? - Theory & Example

Ch 8.4 - Theory E & Theory O of Corporate Change

Ch 8.5 - Creativity, Innovation, and Change and the Knowledge Economy

Ch 8.6 - What Is Strategic Change Management? - Definition, Models & Examples

Ch 8.7 - Applying Corporate Change Theories to Organizational Change

Ch 9.1 - Peter Senge on Leadership: Overview

Ch 9.2 - The Role of the Leader During Organizational Change

Ch 9.3 - What Is Action Research? - Executing Organizational Change

Ch 9.4 - How Companies Become Learning Organizations

Ch 9.5 - Becoming a Learning Organization: Steps & Strategies

Ch 10.1 - Organizational Communication

Ch 10.2 - The Strategic Communication Imperative in Organizations

Ch 10.3 - Workplace Communication: Importance, Strategies & Examples

Ch 10.4 - Internal Communication in an Organization: Definition, Strategies & Examples

Ch 10.5 - Formal Communication Networks vs. the Grapevine: Definition & Contrast

Ch 10.6 - Barriers to Effective Communication: Definition & Examples

Ch 10.7 - Communicating in a Diverse Work Environment: Opportunities & Challenges