Level 5 - Introduction to Human Resources Management

Learn more about the world of human resources with this engaging introductory course. The lessons cover the essential employment and management tasks required of a human resource department.

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Course curriculum

1. Human Resource Management Defined
2. Objective of HRM
3. HRM Responsibilities
4. Lesson Summary
5. Quiz 1.1
1. Craft System
2. Industrial Revolution
3. Scientific Management
4. Human Relations Movement
5. Lesson Summary
6. Quiz 1.2
1. Human Capital Defined
2. Importance of Human Capital
3. The Roles of Human Resource Management
4. Lesson Summary
5. Quiz 1.3
1. Function and Structure
2. Recruiting
3. Training and Development
4. Compensation and Benefits Administration
5. Health and Safety
6. Employee and Labor Relations
7. Other Considerations
8. Lesson Summary
9. Quiz 1.4
1. External Factors Defined
2. Social & Cultural Environment
3. Technology
4. Economic Environment
5. Political & Legal Environment
6. Lesson Summary
7. Quiz 1.5
1. Planning for Goal Achievement
2. Linking HRP to Strategy
3. External & Internal Alignment
4. Lesson Summary
5. Quiz 1.6
1. Personnel Management Defined
2. Human Resource Management Defined
3. The Difference?
4. Lesson Summary
5. Quiz 1.7
1. What Are Generations?
2. The Different Generations Identified
3. What Are the Values of Different Generations?
4. Generational Work Ethic
5. Lesson Summary
6. Quiz 1.8
1. Major Job Attitudes
2. Three Types of General Attitudes
3. The Aspects of Job Attitude
4. Organizational Commitment
5. Lesson Summary
6. Quiz 1.9
1. Ethics Defined
2. Law, Regulations and Ethics
3. Code of Ethics
4. Corporate Social Responsibility
5. Stakeholder Theory and HR
6. Importance
7. Lesson Summary
8. Quiz 1.10
1. Scientific Management
2. Application of Scientific Management
3. Henry Ford's Model T Production Line
4. Lesson Summary
5. Quiz 2.1
1. What Would Taylor Do?
2. The Observations of Frederick Taylor
3. The Father of Scientific Management
4. Taylor's Four Principles of Scientific Management
5. The Four Principles Applied
6. Lesson Summary
7. Quiz 2.2
1. 14 Principles of Management
2. Review of Principles 1-7
3. Principles 8-14
4. Centralization
5. Scalar Chain
6. Order
7. Equity
8. Stability of Tenure of Personnel
9. Initiative
10. Esprit de Corps
11. Lesson Summary
12. Quiz 2.3
1. From Scientific to Administrative
2. Principles 1-7
3. Principles Explained
4. Lesson Summary
5. Quiz 2.4
1. Human Relations Movement
2. Early Framework
3. Current Application to OB
4. Lesson Summary
5. Quiz 2.5
1. The Assumptions of Douglas McGregor
2. Theory X
3. Theory Y
4. The Self-Fulfilling Prophecies
5. Lesson Summary
6. Quiz 2.6
1. Job Design
2. Scientific Management
3. Job Enlargement and Rotation
4. Job Enrichment
5. Job Characteristics Theory
6. Lesson Summary
7. Quiz 3.1
1. Empowerment
2. Job Redesign
3. Quality Work Circles
4. Teams
5. Lesson Summary
6. Quiz 3.2
1. Job Redesign
2. Job Enrichment
3. Job Enlargement
4. Job Rotation
5. Lesson Summary
6. Quiz 3.3
1. Reengineering
2. Why Reengineer?
3. How to Reengineer Jobs
4. Lesson Summary
5. Quiz 3.4
1. Overview
2. Job Descriptions
3. Position Descriptions
4. Job Specifications
5. Why Is It Important?
6. Lesson Summary
7. Quiz 3.5
1. Job Evaluation Defined
2. Job Ranking
3. Classification
4. Point-Factor Rating
5. Factor Comparison
6. Lesson Summary
7. Quiz 3.6
1. Job Design & Analysis
2. Standardization
3. Standardization in Appraisals
4. Use in Development
5. Lesson Summary
6. Quiz 3.7
1. What Is Human Resources Management?
2. Recruitment
3. External Recruiting
4. Internal Recruiting
5. Staffing Tasks for Managers
6. Lesson Summary
7. Quiz 4.1
1. What is the Hiring Process?
2. The Hiring Process in Action
3. Lesson Summary
4. Quiz 4.2
1. Interviews - General Framework
2. Types of Interviews
3. Methods of Interviewing
4. Interviewing Pitfalls
5. Lesson Summary
6. Quiz 4.3
1. Internal vs. External Recruiting
2. Job Posting & Bidding
3. Advantages
4. Disadvantages
5. Lesson Summary
6. Quiz 4.4
1. Absenteeism and Turnover
2. Impact
3. Solutions
4. Lesson Summary
5. Quiz 4.5
1. Breaking Up Is Hard to Do
2. Documentation of Employee Performance
3. Compelling Reason for Termination
4. Set of Alternatives
5. Exit Interview
6. Written Statement of Termination
7. Lesson Summary
8. Quiz 4.6
1. Overview of Termination
2. Voluntary Terminations
3. Involuntary Terminations
4. Lesson Summary
5. Quiz 4.7
1. Impulsive Quitting
2. Comparison Quitting
3. Pre-Planned Quitting
4. Conditional Quitting
5. Why is it Important?
6. Lesson Summary
7. Quiz 4.8
1. From Here to There: Assessing Training Needs
2. The Process of Assessing Training Needs
3. Lesson Summary
4. Quiz 5.1
1. Types of Training Programs
2. Literacy Training
3. Interpersonal Skills Training
4. Technology Training
5. Problem-Solving Training
6. Diversity or Sensitivity Training
7. Lesson Summary
8. Quiz 5.2
1. Orientation Defined
2. Design & Content
3. Why It's Important
4. Lesson Summary
5. Quiz 5.3
1. Training Methods
2. On-the-Job Training
3. Job Rotation
4. Job Mentoring
5. Lesson Summary
6. Quiz 5.4
1. Career Management and Development
2. Benefits for Managers
3. Benefits for Employees
4. Benefits for the Organization
5. Lesson Summary
6. Quiz 5.5
1. Career Stages
2. Establishment
3. Advancement
4. Maintenance
5. Withdrawal
6. Lesson Summary
7. Quiz 5.6
1. Emotional Intelligence
2. Five Domains of EQ
3. Lesson Summary
4. Quiz 5.7
1. Disciplinary Action - An Overview
2. 'Hot Stove' Rule
3. Progressive Discipline
4. Lesson Summary
5. Quiz 5.8
1. Performance Appraisal Benefits
2. Performance Appraisal Challenges
3. Lesson Summary
4. Quiz 6.1
1. Multifunctional Tool
2. Administrative Uses
3. Developmental Uses
4. Lesson Summary
5. Quiz 6.2
1. Effective Performance Appraisals
2. Relevance
3. Sensitivity
4. Reliability
5. Acceptability
6. Practicality
7. Lesson Summary
8. Quiz 6.3
1. Performance Management & Appraisals
2. Trait Appraisal
3. Behavioral Appraisal
4. Competencies Appraisal
5. Results Appraisal
6. Lesson Summary
7. Quiz 6.4
1. Critical Incident
2. Graphic Rating Scales
3. BARS
4. Lesson Summary
5. Quiz 6.5
1. Narratives
2. Forced Choice Technique
3. Forced Distributions
4. Lesson Summary
5. Quiz 6.6
1. Employee Performance Checkpoints
2. Commonly Used Employee Appraisals
3. Top-Down Appraisal
4. Management by Objectives (MBO)
5. Self-Assessment
6. 360 Degree Feedback
7. Lesson Summary
8. Quiz 6.7
1. Worker Inclusion
2. Defining MBO
3. What MBO Delivers
4. Lesson Summary
5. Quiz 6.8
1. Job Dissatisfaction
2. Causes of Job Dissatisfaction
3. Employee Responses to Dissatisfaction
4. Lesson Summary
1. Exam instruction
2. FINAL EXAM

About this course

Free
292 lessons
0 hours of video content

Ch 1.1 - Human Resource Management: Definition, Objectives & Responsibilities

Ch 1.2 - History of HRM: Craft System & Human Relations Movement

Ch 1.3 - What Is Human Capital? - Importance to An Organization

Ch 1.4 - The Internal Structure of an HR Department

Ch 1.5 - External Factors Impacting HRM

Ch 1.6 - Aligning HRM and Organizational Strategy

Ch 1.7 - Human Resource Management vs. Personnel Management

Ch 1.8 - Generational Values in the Workplace: Differences and Dominant Values

Ch 1.9 - Major Job Attitudes: Satisfaction, Commitment, Engagement & More

Ch 1.10 - Ethical Issues in HR: Definition & Importance

Ch 2.1 - Classical Scientific School of Management

Ch 2.2 - Frederick Taylor & Management: Maximizing Productivity & Efficiency

Ch 2.3 - Fayol's Theories on Staff Management and Worker Satisfaction

Ch 2.4 - Henri Fayol's Management Principles: Managing Departmental Task Organization

Ch 2.5 - The Human Relations Movement: Definition and Significance to Organizational Behavior

Ch 2.6 - Theory X & Theory Y: Two Types of Managers

Ch 3.1 - Job Design: Definition and Purpose

Ch 3.2 - Empowerment and Job Design

Ch 3.3 - Types of Job Redesign: Job Enrichment, Enlargement & Rotation

Ch 3.4 - Reengineering Jobs for Continuous Improvement

Ch 3.5 - The Importance of Job Specifications, Job Descriptions, and Position Descriptions

Ch 3.6 - Four Methods of Job Evaluation: Ranking, Classification, Point & Factor Comparison

Ch 3.7 - Analysis & Design in Performance Standardization

Ch 4.1 - Human Resource Management: Hiring and Staffing

Ch 4.2 - The Hiring Process: How Human Resource Managers Recruit and Hire Employees

Ch 4.3 - Common Staffing Selection Methods: Definitions, Interview Types, Pros & Cons

Ch 4.4 - Job Bidding as a Recruitment Method

Ch 4.5 - Absenteeism and Turnover in the Workplace: Definition & Effects

Ch 4.6 - Terminating an Employee: Process & Best Practices

Ch 4.7 - Types of Termination: Attrition, Layoffs, Resignation, Retirement & RIF

Ch 4.8 - Impulsive, Comparison, Pre-Planned & Conditional Reasons Employees Quit

Ch 5.1 - Assessing Training Needs of an Organization

Ch 5.2 - Types of Employee Training Programs

Ch 5.3 - New Hire Orientation: Importance of Training Design & Content

Ch 5.4 - Methods for Training Employees: Mentoring, On-The-Job & Job Rotation

Ch 5.5 - What Is Career Management and Development? - Definition and Purpose

Ch 5.6 - Career Stages: Establishment, Advancement, Maintenance & Withdrawal

Ch 5.7 - Goleman's Domains of Leadership: Definition and Concept of Emotional Intelligence

Ch 5.8 - Common Methods of Employee Discipline: 'Hot Stove' and Progressive Discipline

Ch 6.1 - Performance Appraisals: Benefits and Challenges

Ch 6.2 - Uses of Performance Appraisals: Administrative and Developmental

Ch 6.3 - Importance of Reliability, Acceptability, Sensitivity & Practicality in Performance Appraisals

Ch 6.4 - Types of Performance Appraisal: Trait, Behavioral & Results

Ch 6.5 - Common Appraisal Methods 1: Critical Incident, Graphic Rating Scale & BARS

Ch 6.6 - Common Appraisal Methods 2: Narratives, Forced Choice & Forced Distribution

Ch 6.7 - Performance Appraisal and 360 Feedback

Ch 6.8 - What Is Management by Objective? - Defining the MBO Process

Ch 6.9 - Job Dissatisfaction: Causes, Reasons and Employee Responses

FINAL EXAM

About this course