Level 5 - Introduction to Human Resources Management
Learn more about the world of human resources with this engaging introductory course. The lessons cover the essential employment and management tasks required of a human resource department.
Learn more about the world of human resources with this engaging introductory course. The lessons cover the essential employment and management tasks required of a human resource department.
Introduction
Human Resource Management Defined
Objective of HRM
HRM Responsibilities
Lesson Summary
Quiz 1.1
Craft System
Industrial Revolution
Scientific Management
Human Relations Movement
Lesson Summary
Quiz 1.2
Human Capital Defined
Importance of Human Capital
The Roles of Human Resource Management
Lesson Summary
Quiz 1.3
Function and Structure
Recruiting
Training and Development
Compensation and Benefits Administration
Health and Safety
Employee and Labor Relations
Other Considerations
Lesson Summary
Quiz 1.4
External Factors Defined
Social & Cultural Environment
Technology
Economic Environment
Political & Legal Environment
Lesson Summary
Quiz 1.5
Planning for Goal Achievement
Linking HRP to Strategy
External & Internal Alignment
Lesson Summary
Quiz 1.6
Personnel Management Defined
Human Resource Management Defined
The Difference?
Lesson Summary
Quiz 1.7
What Are Generations?
The Different Generations Identified
What Are the Values of Different Generations?
Generational Work Ethic
Lesson Summary
Quiz 1.8
Major Job Attitudes
Three Types of General Attitudes
The Aspects of Job Attitude
Organizational Commitment
Lesson Summary
Quiz 1.9
Ethics Defined
Law, Regulations and Ethics
Code of Ethics
Corporate Social Responsibility
Stakeholder Theory and HR
Importance
Lesson Summary
Quiz 1.10
Introduction
Scientific Management
Application of Scientific Management
Henry Ford's Model T Production Line
Lesson Summary
Quiz 2.1
What Would Taylor Do?
The Observations of Frederick Taylor
The Father of Scientific Management
Taylor's Four Principles of Scientific Management
The Four Principles Applied
Lesson Summary
Quiz 2.2
14 Principles of Management
Review of Principles 1-7
Principles 8-14
Centralization
Scalar Chain
Order
Equity
Stability of Tenure of Personnel
Initiative
Esprit de Corps
Lesson Summary
Quiz 2.3
From Scientific to Administrative
Principles 1-7
Principles Explained
Lesson Summary
Quiz 2.4
Human Relations Movement
Early Framework
Current Application to OB
Lesson Summary
Quiz 2.5
The Assumptions of Douglas McGregor
Theory X
Theory Y
The Self-Fulfilling Prophecies
Lesson Summary
Quiz 2.6
Introduction
Job Design
Scientific Management
Job Enlargement and Rotation
Job Enrichment
Job Characteristics Theory
Lesson Summary
Quiz 3.1
Empowerment
Job Redesign
Quality Work Circles
Teams
Lesson Summary
Quiz 3.2
Job Redesign
Job Enrichment
Job Enlargement
Job Rotation
Lesson Summary
Quiz 3.3
Reengineering
Why Reengineer?
How to Reengineer Jobs
Lesson Summary
Quiz 3.4
Overview
Job Descriptions
Position Descriptions
Job Specifications
Why Is It Important?
Lesson Summary
Quiz 3.5
Job Evaluation Defined
Job Ranking
Classification
Point-Factor Rating
Factor Comparison
Lesson Summary
Quiz 3.6
Job Design & Analysis
Standardization
Standardization in Appraisals
Use in Development
Lesson Summary
Quiz 3.7
Introduction
What Is Human Resources Management?
Recruitment
External Recruiting
Internal Recruiting
Staffing Tasks for Managers
Lesson Summary
Quiz 4.1
What is the Hiring Process?
The Hiring Process in Action
Lesson Summary
Quiz 4.2
Interviews - General Framework
Types of Interviews
Methods of Interviewing
Interviewing Pitfalls
Lesson Summary
Quiz 4.3
Internal vs. External Recruiting
Job Posting & Bidding
Advantages
Disadvantages
Lesson Summary
Quiz 4.4
Absenteeism and Turnover
Impact
Solutions
Lesson Summary
Quiz 4.5
Breaking Up Is Hard to Do
Documentation of Employee Performance
Compelling Reason for Termination
Set of Alternatives
Exit Interview
Written Statement of Termination
Lesson Summary
Quiz 4.6
Overview of Termination
Voluntary Terminations
Involuntary Terminations
Lesson Summary
Quiz 4.7
Impulsive Quitting
Comparison Quitting
Pre-Planned Quitting
Conditional Quitting
Why is it Important?
Lesson Summary
Quiz 4.8
Introduction
From Here to There: Assessing Training Needs
The Process of Assessing Training Needs
Lesson Summary
Quiz 5.1
Types of Training Programs
Literacy Training
Interpersonal Skills Training
Technology Training
Problem-Solving Training
Diversity or Sensitivity Training
Lesson Summary
Quiz 5.2
Orientation Defined
Design & Content
Why It's Important
Lesson Summary
Quiz 5.3
Training Methods
On-the-Job Training
Job Rotation
Job Mentoring
Lesson Summary
Quiz 5.4
Career Management and Development
Benefits for Managers
Benefits for Employees
Benefits for the Organization
Lesson Summary
Quiz 5.5
Career Stages
Establishment
Advancement
Maintenance
Withdrawal
Lesson Summary
Quiz 5.6
Emotional Intelligence
Five Domains of EQ
Lesson Summary
Quiz 5.7
Disciplinary Action - An Overview
'Hot Stove' Rule
Progressive Discipline
Lesson Summary
Quiz 5.8
Introduction
Performance Appraisal Benefits
Performance Appraisal Challenges
Lesson Summary
Quiz 6.1
Multifunctional Tool
Administrative Uses
Developmental Uses
Lesson Summary
Quiz 6.2
Effective Performance Appraisals
Relevance
Sensitivity
Reliability
Acceptability
Practicality
Lesson Summary
Quiz 6.3
Performance Management & Appraisals
Trait Appraisal
Behavioral Appraisal
Competencies Appraisal
Results Appraisal
Lesson Summary
Quiz 6.4
Critical Incident
Graphic Rating Scales
BARS
Lesson Summary
Quiz 6.5
Narratives
Forced Choice Technique
Forced Distributions
Lesson Summary
Quiz 6.6
Employee Performance Checkpoints
Commonly Used Employee Appraisals
Top-Down Appraisal
Management by Objectives (MBO)
Self-Assessment
360 Degree Feedback
Lesson Summary
Quiz 6.7
Worker Inclusion
Defining MBO
What MBO Delivers
Lesson Summary
Quiz 6.8
Job Dissatisfaction
Causes of Job Dissatisfaction
Employee Responses to Dissatisfaction
Lesson Summary
Exam instruction
FINAL EXAM