Level 7 - Organizational Behavior

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Course curriculum

1. Introduction
1. Learning Outcomes
2. Definition
3. Internal vs External Perspective
4. History
5. Lesson Summary
6. Quiz - 1.1
1. Learning Outcome
2. Organizational Behavior Influences
3. Psychology
4. Sociology
5. Anthropology
6. Management
7. Medicine
8. Lesson Summary
9. Quiz - 1.2
1. Learning Outcomes
2. What is - Human Relations Movement?
3. Early Framework
4. Current Application to Organizational Behavior
5. Lesson Summary
6. Quiz - 1.3
1. Learning Outcomes
2. What is - Contingency Theory?
3. Dependent Variables
4. Independent Variables
5. Lesson Summary
6. Quiz - 1.4
1. Learning Outcomes
2. Understanding Behavior
3. Intuition Study
4. Systematic Study
5. Evidence-Based Management Study
6. Lesson Summary
7. Quiz - 1.5
1. Employee Behavior
2. Assessment Questions
1. Introduction
1. Managers in the Workforce
2. Top-Level Managers
3. Middle-Level Management
4. Low-Level Management
5. Lesson Summary
6. Quiz - 2.1
1. The Four Functions of Managers
2. Planning
3. Organizing
4. Leading
5. Controlling
6. Staffing
7. Lesson Review
8. Quiz - 2.2
1. Managerial Skill Sets
2. Technical Skills
3. Human Skills
4. Conceptual Skills
5. Lesson Summary
6. Quiz 2.3
1. Henry Mintzberg's Managerial Roles
2. Interpersonal Roles
3. Informational Roles
4. Decisional Roles
5. Mintzberg's Managerial Roles Today
6. Lesson Summary
7. Lesson Objectives
8. Quiz 2.4
1. Introduction
1. Employee Abilities
2. Intellectual Ability
3. Physical Abilities
4. Lesson Summary
5. Learning Outcomes
6. Quiz 3.1
1. Self-Concept and Self-Esteem
2. Self-Concept at Work
3. Self-Esteem at Work
4. Uses at Work
5. Lesson Summary
6. Learning Outcomes
7. Quiz 3.2
1. Self-Efficacy
2. How It Affects Learning
3. Sources of Self-Efficacy
4. Self-Monitoring
5. Lesson Summary
6. Learning Outcomes
7. Quiz 3.3
1. Introduction
1. Personality Comparison
2. Personality Traits vs. Disorders
3. State vs. Trait
4. What Shapes Personality?
5. Lesson Summary
6. Quiz 4.1
1. Personality-Job Fit Theory Definition
2. How Job Fit Issues Develop
3. How Personality-Job Fit is Calculated
4. Examples of Personality Types and Job Fit
5. How to Fix Personality-Job Fit Problems
6. Lesson Summary
7. Learning Outcomes
8. Quiz 4.2
1. Personality and Observable Traits
2. Openness to Experience
3. Conscientiousness
4. Extraversion
5. Agreeableness
6. Neuroticism
7. Lesson Summary
8. Learning Outcomes
9. Quiz 4.3
1. What Is the MBTI?
2. Strengths of MBTI
3. Weaknesses of MBTI
4. Lesson Summary
5. Lesson Outcome
6. Quiz 4.4
1. Niccolo Machiavelli
2. Machiavellianism in Organizations
3. Machiavellian Orientation in Practice
4. Lesson Summary
5. Lesson Objectives
6. Quiz 4.5
1. Definition of Narcissism
2. Narcissistic Characteristics
3. How Narcissism Affects Business
4. Lesson Summary
5. Lesson Outcome
6. Quiz 4.6
1. Definition of Risk Takers
2. Risk Characteristics
3. Risk Takers
4. Lesson Summary
5. Lesson Outcome
6. Quiz 4.7
1. Type A and B Characteristics
2. Type A Investigation
3. Type B Investigation
4. Lesson Summary
5. Learning Outcome
6. Quiz 4.8
1. Introduction
1. Purpose of Emotions
2. Purpose and Function: Positive Emotions
3. Purpose and Function: Negative Emotions
4. Lesson Summary
5. Learning Outcomes
6. Quiz 5.1
1. Definition of Emotional Labor
2. Types of Emotional Labor
3. Effect on Employees
4. Lesson Summary
5. Learning Outcome
6. Quiz 5.2
1. Emotional Intelligence at Work
2. Elements of Emotional Intelligence
3. How EI Shapes the Workplace
4. Improving EI Skills for Business
5. Lesson Summary
6. Quiz 5.3
1. Introduction
1. What Are Attitudes?
2. Components of Attitudes
3. Attitudes and the Workplace
4. Lesson Summary
5. Learning Outcomes
6. Quiz 6.1
1. Job Satisfaction Could Have Different Meanings
2. Rewards and Job Satisfaction
3. Job Satisfaction and Performance
4. How Can We Measure Job Satisfaction?
5. Lesson Summary
6. Learning Outcome
7. Quiz 6.2
1. Job Dissatisfaction
2. Causes of Job Dissatisfaction
3. Employee Responses to Dissatisfaction
4. Lesson Summary
5. Learning Outcomes
6. Quiz 6.3
1. Defining What Deviant Means
2. Deviant Behavior is a Character Issue
3. Types of Deviant Behavior
4. The Effects on the Organization
5. Lesson Summary
6. Learning Outcomes
7. Quiz 6.4
1. Introduction
1. We All Have Perceptions
2. Two Viewpoints on Perception
3. What Influences Perception
4. Workplace Perception
5. Lesson Summary
6. Learning Outcome
7. Quiz 7.1
1. Perceptual Errors
2. Types of Shortcuts
3. Lesson Summary
4. Learning Outcomes
5. Three Determinants of this Theory
6. Quiz 7.2
1. We See What We Want to See
2. Internal and External Attributes
3. Lesson Summary
4. Learning Outcomes
5. Quiz 7.3
1. What We Perceive Is Not Always Right
2. Types of Bias
3. Lesson Summary
4. Learning Outcomes
5. Quiz 7.4
1. Culture and Time
2. Types of Time
3. Impact on Organizational Behavior
4. Lesson Summary
5. Learning Outcome
6. Quiz 7.5
1. Geert Hofstede's Research
2. Formal, Informal and Expert Power
3. Why Does Power Type Matter?
4. The Cultural Perspective
5. Lesson Summary
6. Learning Outcomes
7. Quiz 7.6
1. Society-Based Communication
2. Low and High Context
3. Relation to Organizational Behavior
4. Lesson Summary
5. Learning Outcome
6. Quiz 7.7
1. Introduction
1. A Shift in Theories
2. Behavior and Motivation
3. Lesson Summary
4. Learning Outcome
5. Quiz 8.1
1. Needs Theory of Motivation
2. Maslow's Hierarchy of Needs Theory
3. Maslow's Needs in Context
4. Lesson Summary
5. Lesson Objectives
6. Quiz 8.2
1. What Is Motivation?
2. Needs-Based Theory of Motivation
3. Behavior-Based Theory of Motivation
4. Lesson Summary
5. Learning Outcomes
6. Quiz 8.3
1. Alderfer's ERG Theory Simplifies Maslow's Hierarchy of Needs
2. Motivation and Need Satisfaction
3. What Managers Need to Know
4. Lesson Summary
5. Learning Outcomes
6. Quiz 8.4
1. Acquired Needs Theory
2. Need for Achievement
3. Need for Power
4. Need for Affiliation
5. Lesson Summary
6. Lesson Objectives
7. Quiz 8.5
1. You Scratch My Back and I'll Scratch Yours
2. Equity Theory
3. The Perception of Inequality
4. Lesson Summary
5. Lesson Objective
6. Quiz 8.6
1. Bob Burton
2. Expectancy Theory
3. Making Sense of the Equation
4. Lesson Summary
5. Lesson Objectives
6. Quiz 8.7
1. Thorndike's Reinforcement Theory
2. Positive Reinforcement
3. Negative Reinforcement and Avoidance
4. Punishment Through Negative Consequence
5. Extinction is Sometimes Best but Not Always
6. Lesson Summary
7. Lesson Objectives
8. Quiz 8.8
1. Locke's Goal-Setting Theory
2. Employee Motivation
3. Goal-Setting Model
4. Lesson Summary
5. Learning Outcomes
6. Quiz 8.9
1. Types of Motivation
2. The Self-Determination Theory
3. The Cognitive Evaluation Theory
4. Lesson Review
5. Learning Outcome
6. Quiz 8.10
1. Effective Reward Systems
2. Intrinsic Rewards
3. Intrinsic Rewards in the Workplace
4. Extrinsic Rewards
5. Extrinsic Rewards in the Workplace
6. Lesson Summary
7. Lesson Objective
8. Quiz 8.11
1. How to Empower Your Employees
2. Supporting the Empowerment of Others
3. Lesson Summary
4. Lesson Objective
5. Quiz 8.12
1. Introduction
1. Rational Decisions
2. Rational Model
3. Define the Problem
4. Identify the Decision Criteria
5. Allocate Weights to Criteria
6. Develop the Alternatives
7. Evaluate the Alternatives
8. Select the Best Alternative
9. Lesson Summary
10. Learning Outcomes
11. Quiz 9.1
1. Intuition
2. Intuitive Decision-Making Example
3. Elements of Intuition
4. Lesson Summary
5. Learning Outcomes
6. Quiz 9.2
1. Vroom-Yetton-Jago Normative Decision Model
2. Decide
3. Consult Individually
4. Consult Group
5. Facilitate
6. Delegate
7. Final Decision
8. Lesson Summary
9. Learning Outcome
10. Quiz 9.3
1. Decision Making
2. Directive
3. Conceptual
4. Analytical
5. Behavioral
6. Lesson Summary
7. Learning Outcomes
8. Quiz 9.4
1. Errors in Decision Making
2. Ability-Type Biases
3. Information-Type Bias
4. Escalation of Commitment Bias
5. Randomness Error
6. Risk Aversion
7. Lesson Summary
8. Learning Outcomes
9. Quiz 9.5
1. Introduction
1. Cultural Diversity Definition
2. Cultural Diversity Trends and Examples
3. Implementing Cultural Diversity
4. Lesson Summary
5. Learning Outcomes
6. Quiz 10.1
1. Introduction
2. Modern-Day Gender Diversity Facts
3. A Sobering Example
4. Closing the Gap
5. Lesson Summary
6. Quiz 10.2
1. Age Diversity Definition
2. Age Diversity Trends and Examples
3. Lesson Summary
4. Learning Outcome
5. Quiz 10.3
1. Ability & Disability
2. Diversity
3. Sensitivity
4. The ADA & Accommodation
5. Lesson Summary
6. Learning Outcomes
7. Quiz 10.4
1. Diversity All Around Us
2. What Is Diversity?
3. Managing the Workforce
4. Talent Can Flourish and Grow
5. Language and Communication
6. Managing Varying Viewpoints
7. Lesson Summary
8. Learning Outcome
9. Quiz 10.5
1. Introduction
1. Organizational Communication
2. Formal Communication Channels
3. Informal Communication Channels
4. Lesson Summary
5. Lesson Objectives
6. Quiz 11.1
1. Definition of Barriers
2. Physical Separation Barrier
3. Status Differences
4. Gender Differences
5. Cultural Diversity
6. Language
7. Lesson Summary
8. Learning Outcomes
9. Quiz 11.2
1. Effective Communication
2. Lesson Summary
3. Learning Outcomes
4. Quiz 11.3
1. Technology Issues
2. Email Etiquette
3. Texting Etiquette
4. Social Media
5. Telephone
6. Lesson Summary
7. Learning Outcomes
8. Quiz 11.4
1. Effective Listening
2. Effective Listening Techniques
3. Barriers
4. Lesson Summary
5. Learning Outcomes
6. Quiz 11.5
1. Introduction
1. Group Development
2. Lesson Summary
3. Lesson Objective
4. Quiz 12.1
1. Aspects of Group Members
2. Additional Aspects
3. Types of Qualities
4. Lesson Summary
5. Learning Outcome
6. Quiz 12.2
1. Groups Are the Sum of Their Parts
2. Role Perception, Expectations and Conflict
3. Roles Are Situational
4. Three General Categories of Roles
5. Lesson Summary
6. Learning Outcome
7. Quiz 12.3
1. Group Cohesion
2. The Importance of Team Building
3. How Team Building Works
4. Lesson Summary
5. Learning Outcomes
6. Quiz 12.4
1. Groups Versus Teams
2. Work Groups and Work Teams
3. Group and Team Examples
4. Lesson Summary
5. Learning Outcome
6. Quiz 12.5
1. Work Teams
2. Functional Work Teams
3. Cross-Functional Work Teams
4. Self-Directed Work Teams
5. Lesson Summary
6. Lesson Objective
7. Quiz 12.6
1. Team Is a Verb as Well as a Noun
2. What Makes Teams Effective
3. Additional Aspects of Effectiveness
4. Lesson Summary
5. Learning Outcome
6. Quiz 12.7
1. Why Team Performance Should Be Measured
2. How to Measure Team Performance
3. Determining if a Goal Has Been Met
4. Communicating Performance Measures
5. Lesson Summary
6. Quiz 12.8
1. Introduction
1. Group Decision Making
2. Strengths
3. Weaknesses
4. Lesson Summary
5. Learning Outcome
6. Quiz 13.1
1. Group Decision-Making
2. Nominal Group Technique
3. The Delphi Technique
4. Brainstorming
5. Lesson Summary
6. Learning Outcome
7. Quiz 13.2
1. Introduction
1. Workplace Conflict
2. Traditional Conflict
3. Interactionalist Conflict
4. Managed Conflict
5. Lesson Summary
6. Learning Outcomes
7. Quiz 14.1
1. Organizational Conflict
2. Task Conflict
3. Relationship Conflict
4. Process Conflict
5. Lesson Summary
6. Learning Outcome
7. Quiz 14.2
1. Conflict Process
2. Potential Opposition
3. Cognition and Personalization
4. Intentions
5. Behavior
6. Outcomes
7. Lesson Summary
8. Learning Outcome
9. Quiz 14.3
1. The Conflict
2. Avoidance
3. Accommodation
4. Competition
5. Compromise
6. Collaboration
7. Lesson Summary
8. Learning Objective
9. Quiz 14.4
1. Third-Party Interventions in Organizations
2. Mediation
3. Arbitration
4. Lesson Summary
5. Learning Outcome
6. Quiz 14.5
1. Bargaining
2. Distributive Bargaining
3. Integrative Bargaining
4. Lesson Summary
5. Learning Outcomes
6. Quiz 14.6
1. Negotiation
2. Preparation and Planning
3. Definition of Ground Rules
4. Clarification and Justification
5. Bargaining and Problem Solving
6. Closure and Implementation
7. Lesson Summary
8. Learning Outcome
9. Quiz 14.7
1. Introduction
1. What is Leadership?
2. Leadership in Organizations
3. A Leader's Role
4. Lesson Summary
5. Learning Outcomes
6. Quiz 15.1
1. Are All Managers Leaders?
2. What Is a Manager?
3. What Is a Leader?
4. The Manager versus the Leader
5. Lesson Summary
6. Lesson Objective
7. Quiz 15.2
1. Leading as a Function of Management
2. Major McCarthy as a Leader
3. Manager Mike as a Leader
4. Leading: from Combat to Corporate
5. Lesson Summary
6. Learning Outcome
7. Quiz 15.3
1. Views of Different Management
2. Comparing and Contrasting These Elements
3. Lesson Summary
4. Learning Outcomes
5. Quiz 15.4
1. Managerial Power
2. Positional Power
3. Lesson Summary
4. Lesson Objectives
5. Quiz 15.5
1. Managerial Power
2. Personal Power
3. Referent Power
4. Expert Power
5. Lesson Summary
6. Lesson Objective
7. Quiz 15.6
1. Dependency of Power
2. Resource Type Dictates Power
3. The Other Side of the Issue
4. Lesson Summary
5. Learning Outcomes
6. Quiz 15.7
1. Multiple Types of Power
2. Power Tactics
3. Lesson Summary
4. Learning Outcome
5. Quiz 15.8
1. Not Just for Politicians
2. Two Types of Behavior
3. Causes and Consequences
4. Lesson Summary
5. Learning Outcome
6. Quiz 15.9
1. Emotional Intelligence Definition
2. Elements of Emotional Intelligence
3. How EI Makes a Leader Great
4. How to Make a Good Leader
5. Lesson Summary
6. Quiz 15.10
1. Introduction
1. The Path to Goal Achievement
2. Path-Goal Leadership Styles
3. Achievement-Oriented Leadership
4. Directive Leadership
5. Participative Leadership
6. Supportive Leadership
7. Lesson Summary
8. Learning Outcomes
9. Quiz 16.1
1. Leadership Philosophies
2. Other Leadership Approaches
3. The Best Leadership Philosophy
4. Lesson Summary
5. Quiz 16.2
1. Leadership Orientation
2. Task-Oriented leaders
3. People-Oriented leaders.
4. Lesson Summary
5. Lesson Objectives
6. Quiz 16.3
1. Actions and Reactions
2. The Transactional Leader
3. TaKesha the Transactional Leader
4. Lesson Summary
5. Lesson Objectives
6. Quiz 16.4
1. By The Book
2. The Bureaucratic Leader
3. Bureaucratic Leadership in Organizations
4. Lesson Summary
5. Lesson Objectives
6. Quiz 16.5
1. Introduction
1. Organizational Structure
2. The Role of Structure in an Organization
3. Six Elements of Organizational Structure
4. Why Organizational Structure Is Important
5. Lesson Review
6. Learning Outcomes
7. Quiz 17.1
1. Organizational Structure
2. Mechanistic Structure
3. Organic Structure
4. Lesson Summary
5. Lesson Objectives
6. Quiz 17.2
1. Organizing Work and Employees in Organizations
2. Work Specialization in Organizations
3. The Advantages and Disadvantages of Work Specialization
4. Lesson Summary
5. Learning Outcome
6. Quiz 17.3
1. Organizational Design
2. Simple Design Structure
3. Functional Design
4. Divisional Design
5. Lesson Summary
6. Learning Outcome
7. Quiz 17.4
1. Review of Organizational Design
2. Matrix Design
3. Team Design
4. Network Design
5. Lesson Summary
6. Learning Outcome
7. Quiz 17.5
1. The Boundaryless Organization
2. Vertical Boundaries
3. Horizontal Boundaries
4. External Boundaries
5. Geographic Boundaries
6. Lesson Summary
7. Learning Outcomes
8. Quiz 17.6
1. What is Organizational Downsizing?
2. Preparing for Downsizing
3. How to Mitigate Problems After Downsizing
4. Lesson Summary
5. Learning Outcome
6. Quiz 17.7
1. How Technology Affects Structure
2. Degree of Routineness
3. Complexity
4. Unit Technology
5. Mass Technology
6. Process Technology
7. Lesson Review
8. Learning Outcomes
9. Quiz 17.8
1. How Size Affects Structure
2. How Size Affects Work Specialization
3. How Size Affects Departmentalization
4. How Size Affects Formalization
5. Lesson Summary
6. Learning Outcome
7. Quiz 17.9
1. Organizational Structure
2. Lean Organizational Structure
3. Value Stream
4. Lesson Summary
5. Learning Outcome
6. Quiz 17.10
1. Why Do Structures Differ?
2. Cost Minimization Strategy
3. Innovation Strategy
4. Imitation Strategy
5. Lesson Summary
6. Learning Outcomes
7. Quiz 17.11
1. Organizational Design and Organizational Behavior
2. How Structure Influences Organizational Members
3. How Work Specialization Affects Employee Performance
4. How Centralization Affects Employee Performance
5. Lesson Summary
6. Learning Outcome
7. Quiz 17.12
1. Introduction
1. Job Design
2. Scientific Management
3. Job Enlargement and Rotation
4. Job Enrichment
5. Job Characteristics Theory
6. Lesson Summary
7. Learning Outcomes
8. Quiz 18.1
1. Behavioral Approaches
2. Job Enrichment
3. Job Characteristics
4. Autonomous Team
5. Modified Work Schedule
6. Lesson Summary
7. Learning Outcomes
8. Quiz 18.2
1. Social Information Processing
2. Co-worker's Views
3. Outsider's Views
4. Internal Self Views
5. Employer's Views
6. Lesson Summary
7. Learning Outcomes
8. Quiz 18.3
1. Interdisciplinary Approach
2. Mechanistic Approach
3. Motivational Approach
4. Biological Approach
5. Perceptual-Motor Approach
6. Lesson Summary
7. Learning Outcome
8. Quiz 18.4
1. Empowerment
2. Job Redesign
3. Quality Work Circles
4. Teams
5. Lesson Summary
6. Learning Outcomes
7. Quiz 18.5
1. Spirituality vs. Religion
2. Workplace Spirituality and Organizational Culture
3. Why Spirituality Now?
4. What Is Workplace Spirituality?
5. Lesson Review
6. Learning Outcomes
7. Quiz 18.6
1. Introduction
1. Understanding Organizational Culture
2. Defining Organizational Culture
3. Characteristics of Organizational Culture
4. Lesson Summary
5. Learning Outcomes
6. Quiz 19.1
1. The Functions of Organizational Culture
2. What Is Organizational Culture?
3. What Does Organizational Culture Do?
4. Lesson Review
5. Learning Outcome
6. Quiz 19.2
1. What Are Organizational Subcultures?
2. Dominant Culture vs. Subculture
3. How Do Subcultures Form?
4. Subcultures Based on Job Designation
5. Subcultures Based on Common Values
6. Lesson Review
7. Learning Outcomes
8. Quiz 19.3
1. Creating Organizational Culture
2. How Organizational Culture Is Established
3. How Organizational Culture Is Sustained
4. Lesson Summary
5. Learning Outcomes
6. Quiz 19.4
1. Dysfunction in Organizational Culture
2. Institutionalization
3. Culture as a Barrier to Change
4. Culture as a Barrier to Diversity
5. Culture as a Barrier to Acquisitions and Mergers
6. Lesson Summary
7. Learning Outcome
8. Quiz 19.5
1. Ethical and Positive Cultures in Organizations
2. Culture's Impact on a Positive and Ethical Climate
3. Cultures That Shape High Ethical Standards
4. Creating an Ethical Culture
5. Lesson Summary
6. Lesson Summary
7. Learning Outcomes
8. Quiz 19.6
1. Spirituality vs. Religion
2. Workplace Spirituality and Organizational Culture
3. Why Spirituality Now?
4. What Is Workplace Spirituality?
5. Lesson Review
6. Learning Outcomes
7. Quiz 19.7
1. Introduction
1. Types of Change
2. External Forces of Change
3. Internal Forces of Change
4. Lesson Summary
5. Learning Outcomes
6. Quiz 20.1
1. Overcoming Barriers to Change
2. Lesson Summary
3. Quiz 20.2
1. Kotter's Model of Organizational Change
2. Establishing a Sense of Urgency
3. Creating the Guiding Coalition
4. Creating and Communicating a Vision for Change
5. Empowering Broad-Based Action
6. Producing More Change
7. Anchor the Changes
8. Lesson Summary
9. Lesson Objective
10. Quiz 20.3
1. Reviewing Kotter's 8-Step Model
2. Applying Kotter's 8-Step Model
3. Establishing a Sense of Urgency
4. Creating the Guiding Coalition
5. Creating and Communicating a Vision for Change
6. Empowering Broad-Based Action
7. Generating Short-Term Wins
8. Producing More Change
9. Anchor the Changes
10. Lesson Summary
11. Lesson Objective
12. Quiz 20.4
1. Action Research
2. The Process
3. Principles
4. Lesson Summary
5. Learning Outcomes
6. Quiz 20.5
1. Organizational Development
2. Organizational Climate
3. Organizational Culture
4. Organizational Strategies
5. Lesson Summary
6. Learning Outcome
7. Quiz 20.6
1. Employees and Change
2. Resistance to Change
3. Managing Resistance
4. Behavioral Reactions
5. Lesson Summary
6. Learning Outcomes
7. Quiz 20.7
1. Introduction
1. Career Management and Development
2. Benefits for Managers
3. Benefits for Employees
4. Benefits for the Organization
5. Lesson Summary
6. Learning Outcome
7. Quiz 21.1
1. Career Stages
2. Establishment
3. Advancement
4. Maintenance
5. Withdrawal
6. Lesson Summary
7. Learning Outcomes
8. Quiz 21.2
1. Types of Training Programs
2. Literacy Training
3. Interpersonal Skills Training
4. Technology Training
5. Problem-Solving Training
6. Diversity or Sensitivity Training
7. Lesson Summary
8. Quiz 21.3
1. Training Methods
2. On-the-Job Training
3. Job Rotation
4. Job Mentoring
5. Lesson Summary
6. Learning Outcome
7. Quiz 21.4
1. Exam Instructions
2. FINAL EXAM

About this course

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Ch 1 - The Evolution of Organisational Behavior

1.1 - What is Organizational Behavior?

1.2 - Behavioral Sciences that Impact and Influence Organizational Behavior

1.3 - The Human Relations Movement: Definition and Significance to Organizational Behavior

1.4 - Contingency Theory: Definition and Significance to Organizational Behavior

1.5 - Understanding Behavior: Systematic Study, Evidence-based Management & Intuition

1.6 - Practical Application: Understanding Employee Behavior

Ch 2 - Management and Organizational Behavior

Ch 2.1 - Management in Organizations: Top, Middle & Low-Level Managers

Ch 2.2 - Four Functions of Management: Planning, Organizing, Leading & Controlling

Ch 2.3 - Managerial Skills: How Good Managers Promote Productivity

Ch 2.4 - Henry Mintzberg's Managerial Roles

Ch 3 - Foundations of Individual Behavior

Ch 3.1 - Individual Intellectual & Physical Abilities in Organizational Behavior

Ch 3.2 - Self-Concept & Self-Esteem in Organizational Behavior

Ch 3.3 - Self-Efficacy & Self-Monitoring in Organizational Behavior

Ch 4 - Personality and Behavior in Organizations

Ch 4.1 - Intro to Personality

Ch 4.2 - Personality-Job Fit Theory: Using Traits to Predict Workplace Behavior

Ch 4.3 - The Big Five Personality Traits & Workplace Behavior

Ch 4.4 - Myers-Briggs Type Indicator (MBTI) Personality Framework: Strengths & Weaknesses

Ch 4.5 - Machiavellianism in Organizations: Justifying the Means by the Ends

Ch 4.6 - Narcissism in Organizations: Definition, Characteristics & Effects on the Workplace

Ch 4.7 - Risk Takers in Business: Description & Effects on Organizational Behavior

Ch 4.8 - Type A and Type B Personalities in Organizations: Definition & Characteristics

Ch 5 - Emotions and Moods in the Workplace

Ch 5.1 - Emotions in the Workplace: Purpose & Functions

Ch 5.2 - Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees

Ch 5.3 - Emotional Intelligence in the Workplace: Definition & Meaning

Ch 6 - Attitudes and Values in the Workplace

Ch 6.1 - Types of Attitudes in the Workplace: Cognitive, Affective & Behavioral Components

Ch 6.2 - What is Job Satisfaction: Definition, Causes and Factors

Ch 6.3 - Job Dissatisfaction: Causes, Reasons and Employee Responses

Ch 6.4 - Deviant Workplace Behavior: Negative Effects on an Organization

Ch 7 - Perception and Attribution

Ch 7.1 - Factors that Influence Perception in the Workplace

Ch 7.2 - Perceptual Errors in the Workplace: Factors that Distort Perception

Ch 7.3 - The Theory of Attribution In Organizational Behavior: Definition and Three Determinants

Ch 7.4 - Attributional Bias in the Workplace: Self-Serving Bias and Fundamental Attribution Error

Ch 7.5 - Cultural Perceptions of Time in Organizations: Monochronic and Polychronic Time

Ch 7.6 - Cultural Perceptions of Power in Organizations: Low and High Power Distance

Ch 7.7 - Cultural Perceptions of Communication in Organizations: Low Context and High Context

Ch 8 - Employee Motivation

Ch 8.1 - Behavioral Management Theory: Understanding Employee Behavior & Motivation

Ch 8.2 - The Needs Theory: Motivating Employees with Maslow's Hierarchy of Needs

Ch 8.3 - Motivation Theory: Needs-Based & Behavior-Based

Ch 8.4 - Alderfer's ERG Theory & Employee Motivation in the Workplace

Ch 8.5 - Acquired Needs Theory: Need for Achievement, Power & Affiliation

Ch 8.6 - Equity Theory of Motivation: Reward & Effort

Ch 8.7 - Vroom's Expectancy Theory of Employee Motivation

Ch 8.8 - Thorndike's Reinforcement Theory: Using Consequences to Motivate Employees

Ch 8.9 - Locke's Goal-Setting Theory: Using Goals to Advance Motivation

Ch 8.10 - Self-determination & Cognitive Evaluation Theories: Employee Motivation

Ch 8.11 - Reward Systems & Employee Behavior: Intrinsic & Extrinsic Rewards

Ch 8.12 - How to Empower Employees & Improve Employee Performance

Ch 9 - Individual Decision Making in Organizations

Ch 9.1 - The Rational Decision Making Model: Steps and Purpose in Organizations

Ch 9.2 - Intuitive Decision Making in Business and Management

Ch 9.3 - The Vroom-Yetton Leader Participation Model: Rethinking Business Decision Making

Ch 9.4 - Decision Making Styles: Directive, Analytical, Conceptual and Behavioral

Ch 9.5 - Common Biases and Judgment Errors in Decision Making

Ch 10 - Workforce Diversity

Ch 10.1 - Cultural Diversity in the Workplace: Definition, Trends & Examples

Ch 10.2 - Gender Diversity in the Workplace: Definition, Trends & Examples

Ch 10.3 - Age Diversity in the Workplace: Definition, Trends & Examples

Ch 10.4 - Ability and Disability Diversity in the Workplace: Definition, Trends & Examples

Ch 10.5 - Managing a Diverse Workforce in Contemporary Organizations

Ch 11 - Organizational Communication in Business

Ch 11.1 - Organizational Communication

Ch 11.2 - Barriers to Effective Communication: Definition & Examples

Ch 11.3 - Elements of Effective Communication in the Workplace

Ch 11.4 - The Importance of Using Communication Technology Wisely

Ch 11.5 - What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Ch 12 - Groups and Work Teams

Ch 12.1 - Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

Ch 12.2 - Qualities of Group Members: Knowledge, Skills & Abilities

Ch 12.3 - Roles of Group Members: Perceptions, Expectations & Conflict

Ch 12.4 - Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

Ch 12.5 - The Difference Between Groups and Teams: Definition & Contrasts

Ch 12.6 - Types of Work Teams: Functional, Cross-Functional & Self-Directed