Course Curriculum

    1. VIDEO: What is Communication, and Why Does It Matter

    2. VIDEO: The Categories of Communication

    3. VIDEO: The Shannon and Weaver Model

    4. VIDEO: How Does Communication Work

    5. VIDEO: Levels of Communication

    6. VIDEO: It's Your Job to Make Others Understand

    7. VIDEO: The NLP Communication Model

    8. VIDEO: Nonverbal-Verbal Channels

    9. VIDEO: Know Your Audience, or Kill Them

    10. VIDEO: The Importance of Listening

    11. VIDEO: Selective Processing

    12. 1.1 - The Significance of Communication in Professional Settings

    13. Quiz 1.1

    14. 1.2 - Essential Communication Abilities for Today's Knowledge-Driven Economy

    15. Quiz 1.2

    16. 1.3 - Dynamics of Internal Versus External Communication in Business

    17. Quiz 1.3

    18. 1.4 - Key Components of Effective Workplace Communication

    19. Quiz 1.4

    20. 1.5 - Communication within Organizational Structures

    21. Quiz 1.5

    22. 1.6 - Strategies for Communication in Collaborative Team Environments

    23. Quiz 1.6

    24. 1.7 - Understanding the Steps and Elements of the Communication Cycle

    25. Quiz 1.7

    26. 1.8 - Exploring Different Forms of Communication: Interpersonal, Non-Verbal, Written, and Oral

    27. Quiz 1.8

    28. 1.9 - The Impact and Efficiency of Audience-Focused Communication

    29. Quiz 1.9

    30. 1.10 - The Role of Legal and Ethical Standards in Professional Communication

    31. Quiz 1.10

    32. 1.11 - Unspoken and Spoken Communication Norms: Concepts and Case Studies

    33. Quiz 1.11

    34. 1.12 - Mastering Effective Listening Skills in the Workplace: Methods and Obstacles

    35. Quiz 1.12

    36. 1.13 - The Influence of Perception in Communication Dynamics

    37. Quiz 1.13

    38. 1.14 - Interpersonal Communication in Professional Settings: Concepts and Real-World Applications

    39. Quiz 1.14

    1. VIDEO:Words Tone and Body Language Matching and Mirroring to Build Rapport

    2. VIDEO:Cross-Cultural Communication

    3. VIDEO:Social Metacognition Self Concept and Personal Growth

    4. VIDEO:Social Metacognition Building Self Esteem and Self Worth

    5. VIDEO:Cultural Groups

    6. VIDEO:Cultural Groups How To Fit In

    7. VIDEO:Conclusion Cultural Conformity and Relativism

    8. VIDEO:More on Language as an Obstacle to Communication

    9. VIDEO:Introduction to the Cultural Approach

    10. VIDEO:Producing and Maintaining Culture

    11. VIDEO:Making Sense of the World

    12. VIDEO:Popular Culture Reflection or Illusion

    13. 2.1 - Navigating Communication in a Culturally Diverse Business Environment

    14. Quiz 2.1

    15. 2.2 - Developing Self-Awareness and Adaptability in Communication

    16. Quiz 2.2

    17. 2.3 - The Importance of Empathy in Business Interactions

    18. Quiz 2.3

    19. 2.4 - Techniques and Examples of Effective Cross-Cultural Communication

    20. Quiz 2.4

    21. 2.5 - Contrasting Communication Styles in Individualistic versus Collectivistic Cultures

    22. Quiz 2.5

    23. 2.6 - Understanding Low Context and High Context in Organizational Communication

    24. Quiz 2.6

    25. 2.7 - Communication Variances in Masculine and Feminine-Oriented Cultures

    26. Quiz 2.7

    27. 2.8 - Time Management Styles in Communication: Monochronic and Polychronic Cultures

    28. Quiz 2.8

    29. 2.9 - Overcoming Language Barriers: Working with Interpreters and Managing Jargon

    30. Quiz 2.9

    31. 2.10 - Addressing Prejudice and Ethnocentrism in the Corporate World

    32. Quiz 2.10

    1. VIDEO: What is PAMS & the Five Styles of Management

    2. VIDEO: 7 TIPS to manage REMOTE and VIRTUAL TEAMS

    3. VIDEO: Leadership Skills During COVID-19 How to Keep Employees Connected

    4. 3.1 - Defining and Analyzing Work Teams in Modern Business

    5. Quiz 3.1

    6. 3.2 - Evaluating the Efficacy and Challenges of Group Decision-Making

    7. Quiz 3.2

    1. VIDEO:5 Signs Of High Emotional Intelligence

    2. VIDEO:How to Improve Emotional Intelligence

    3. VIDEO:How to Set Out a Meeting Agenda

    4. VIDEO:What Is a Strong Argument

    5. VIDEO:Concentration

    6. VIDEO: How to Listen Effectively to Others

    7. 4.1 - The Relevance of Behavioral Theories to Business Communication

    8. Quiz 4.1

    9. 4.2 - Deciphering Nonverbal Cues in Business Interactions

    10. Quiz 4.2

    11. 4.3 - Fundamental Elements of Effective Listening in Team Settings

    12. Quiz 4.3

    13. 4.4 - Investigating Factors that Influence Communication in Teams

    14. Quiz 4.4

    15. 4.5 - Crafting Efficient Strategies for Meeting Management

    16. Quiz 4.5

    1. VIDEO:The Power of Verbal Communication

    2. VIDEO:The Future of Work

    3. 5.1 - Exploring the Role and Impact of Leaders within Organizations

    4. Quiz 5.1

    5. 5.2 - Leadership as an Integral Aspect of Management

    6. Quiz 5.2

    7. 5.3 - Distinct Characteristics of Managers and Leaders

    8. Quiz 5.3

    9. 5.4 - Analyzing Herzberg's Two-Factor Theory in Leadership and Motivation

    10. Quiz 5.4

    11. 5.5 - Maslow's Hierarchy of Needs and its Application in Employee Motivation

    12. Quiz 5.5

    13. 5.6 - Understanding Vroom's Expectancy Theory in the Context of Employee Motivation

    14. Quiz 5.6

    15. 5.7 - Examining the Concept of Equity Theory in Motivating Personnel

    16. Quiz 5.7

    17. 5.8 - Clarifying the Concepts of Span of Control and Unity of Command

    18. Quiz 5.8

    1. VIDEO:Communicating Online

    2. VIDEO:Communicating via Digital Imaging

    3. VIDEO:Responsible Digital Citizenship

    4. VIDEO:Communication Mistakes by Salespeople #1

    5. VIDEO:Communication Mistakes by Salespeople #2

    6. VIDEO:Communication Mistakes by Salespeople #3

    7. VIDEO:Communication Mistakes by Salespeople #4

    8. VIDEO:Communication Mistakes by Salespeople #5

    9. VIDEO:Communication Mistakes by Salespeople #6

    10. 6.1 - Principles and Functions of Management Roles

    11. Quiz 6.1

    12. 6.2 - Critical Supervisory Skills and Their Relevance

    13. Quiz 6.2

    14. 6.3 - Enhancing Productivity through Effective Managerial Skills

    15. Quiz 6.3

    16. 6.4 - Hierarchical Management Structures: Top, Middle, and Lower Levels

    17. Quiz 6.4

    18. 6.5 - Comparing Theory X and Theory Y Managerial Styles

    19. Quiz 6.5

    20. 6.6 - The Significance of Business Ethics in Modern Corporations

    21. Quiz 6.6

    22. 6.7 - Understanding Compliance-Based and Integrity-Based Ethical Codes

    23. Quiz 6.7

    24. 6.8 - Strategies for Ethical Decision-Making in Business

    25. Quiz 6.8

    26. 6.9 - Corporate Social Responsibility in Contemporary Organizations

    27. Quiz 6.9

    28. 6.10 - Overview of the Sarbanes-Oxley Act and its Implications

    29. Quiz 6.10

    30. 6.11 - Differentiating Between Formal and Personal Power in Leadership

    31. Quiz 6.11

About this course

  • 197 lessons
  • 1750+ Transfer Colleges
  • ACE & NCCRS Approved
  • Globally Recognized

Answers You Didn't Know You Needed!

    General Questions

  • Is there any time commitment we have to give?

    With UPI, you determine your own level of time commitment. You can move through coursework quickly or slow down your pace.

  • Are there exams? How is the course grading done?

    YES, there are exams—held online on our platform and are proctored. Your course grade distribution is:

    • 25% Attendance
    • 25% Quiz
    • 25% Assignments
    • 25% Final Exam

    • Content Questions

  • How to check if your university will accept credits from UPI study?

    To ensure your UPI Study courses transfer to your university, check two things: 

    1) Is your university listed? If it's one of the 1,500 universities listed with NCCRS, you're all set. 

    OR 

    2) Check your university's credit policy. If it says they accept credits from "regionally accredited" universities, you're good to go! As long as you meet one of these criteria, your courses should transfer without a hitch.

    Check the list of colleges here.

    • Membership Questions

  • Will there be hand holding to help transfer courses?

    Yes, that is what differentiates UPI. With each student their advisor will guide them on how to move forward.