BUS 206: Leadership & Organizational Behaviour

Leadership and Organizational Behavior (OB) is the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. This course will bring out the best leader in you.

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Course Curriculum

1. Introduction
1. Organizational Behavior
2. Internal Perspective
3. External Perspective
4. History
5. Lesson Summary
6. Quiz 1.1
1. Organizational Behavior Influences
2. Psychology
3. Sociology
4. Anthropology
5. Management
6. Medicine
7. Lesson Summary
8. Quiz 1.2
1. Contingency Theory
2. Dependent Variables
3. Independent Variables
4. Lesson Summary
5. Quiz 1.3
1. Company Reputation
2. Strength of the Local Economy
3. Competitive Landscape
4. Lesson Summary
5. Quiz 1.4
1. What Is Organizational Behavior?
2. Pros of Organizational Behavior Management
3. How to Manage Organizational Behavior
4. Lesson Summary
5. Quiz 1.5
1. Hyundai Motor Company
2. The Krafcik Era
3. From Krafcik to Now
4. Culture to Product
5. Lesson Summary
6. Quiz 1.6
1. The History of Pixar
2. The Pixar Difference
3. Pixar University
4. Recharging & Using the Black Sheep
5. Results of Pixar's Methods
6. Lesson Summary
7. Quiz 1.7
1. Introduction
1. What is Leadership?
2. Leadership in Organizations
3. A Leader's Role
4. Lesson Summary
5. Quiz 2.1
1. Trustworthy Leadership
2. Integrity
3. Loyalty
4. Openness
5. Lesson Summary
6. Quiz 2.2
1. A First Look at Framing
2. Defining Key Terms
3. Why Is Framing Important?
4. Case Studies of Framing
5. Lesson Summary
6. Quiz 2.3
1. Leading as a Function of Management
2. Major McCarthy as a Leader
3. Manager Mike as a Leader
4. Leading: from Combat to Corporate
5. Lesson Summary
6. Quiz 2.4
1. Managerial Power
2. Positional Power
3. Lesson Summary
4. Quiz 2.5
1. Managerial Power
2. Personal Power
3. Referent Power
4. Expert Power
5. Lesson Summary
6. Quiz 2.6
1. Multiple Types of Power
2. Power Tactics
3. Lesson Summary
4. Quiz 2.7
1. Worker Inclusion
2. Defining MBO
3. What MBO Delivers
4. Lesson Summary
5. Quiz 2.8
1. A First Look at McDonald's
2. What Is Leadership?
3. Key Principles
4. Recognizing Different Motivations
5. Every Store has Its Own Goals
6. Managers Change Their Goals Every Six Months
7. Employees Deserve Increases in Their Salaries
8. Manager Roles
9. Lesson Summary
10. Quiz 2.9
1. Introduction
1. The Planning Process
2. Environmental Scanning
3. Assemble a Strategy
4. Implement the Strategy
5. Monitor and Evaluate the Strategy
6. Lesson Summary
7. Quiz 3.1
1. The Four Functions of Managers
2. Planning
3. Organizing
4. Leading
5. Controlling
6. Staffing
7. Lesson Review
8. Quiz 3.2
1. Planning to Plan
2. Strategic Plans
3. Tactical Plans
4. Operational Plans
5. Contingency Plans
6. Lesson Summary
7. Quiz 3.3
1. Department Goals in Context
2. SMART Goals
3. Specific
4. Measurable
5. Attainable
6. Relevant
7. Time-Bound
8. Setting Objectives
9. Lesson Summary
10. Quiz 3.4
1. Productivity and Quality
2. How Do Productivity and Quality Affect Profitability?
3. The Managers
4. Lesson Summary
5. Quiz 3.5
1. The Pieces of a Company
2. Parts of Operations Management
3. A Narrow Part of the Company
4. Old and the New
5. Lesson Summary
6. Quiz 3.6
1. Setting Goals & Standards
2. Review & Assessment
3. Lesson Summary
4. Quiz 3.7
1. Organizational Structure
2. High Secrecy
3. The Beauty Is in the Details
4. Customers Are King
5. Lesson Summary
6. Quiz 3.8
1. Coca-Cola (Coke) Grows a Global Brand
2. Organizational Structure Before the 1980s
3. Current Management Process and Strategy
4. North America Division
5. Lesson Summary
6. Quiz 3.9
1. Introduction
1. Diversity All Around Us
2. What Is Diversity?
3. Managing the Workforce
4. Talent Can Flourish and Grow
5. Language and Communication
6. Managing Varying Viewpoints
7. Lesson Summary
8. Quiz 4.1
1. Cultural Diversity Definition
2. Cultural Diversity Trends and Examples
3. Implementing Cultural Diversity
4. Lesson Summary
5. Quiz 4.2
1. Introduction
2. Modern-Day Gender Diversity Facts
3. A Sobering Example
4. Closing the Gap
5. Lesson Summary
6. Quiz 4.3
1. Age Diversity Definition
2. Age Diversity Trends and Examples
3. Lesson Summary
4. Quiz 4.4
1. Protected Classes by Federal Law
2. Sexual Orientation in the Workplace
3. Challenges in the Workplace
4. Lesson Summary
5. Quiz 4.5
1. Ability & Disability
2. Diversity
3. Sensitivity
4. The ADA & Accommodation
5. Lesson Summary
6. Quiz 4.6
1. A Diverse World
2. Why Train for Diversity
3. What Works
4. How It Helps
5. Lesson Summary
6. Quiz 4.7
1. About Hewlett-Packard
2. HP's Diversity Program
3. Lesson Summary
4. Quiz 4.8
1. About Cox Media Group
2. Cox's Culture of Diversity
3. Cox's Diversity in Action
4. Lesson Summary
5. Quiz 4.9
1. Introduction
1. Behavior
2. Biological & Demographical
3. Intellectual & Physical Abilities
4. Self-Concept & Self-Esteem
5. Personality
6. Lesson Summary
7. Quiz 5.1
1. Personality and Observable Traits
2. Openness to Experience
3. Conscientiousness
4. Extraversion
5. Agreeableness
6. Neuroticism
7. Lesson Summary
8. Quiz 5.2
1. Personality-Job Fit Theory Definition
2. How Job Fit Issues Develop
3. How Personality-Job Fit is Calculated
4. Examples of Personality Types and Job Fit
5. How to Fix Personality-Job Fit Problems
6. Lesson Summary
7. Quiz 5.3
1. What Is the MBTI?
2. Strengths of MBTI
3. Weaknesses of MBTI
4. Lesson Summary
5. Quiz 5.4
1. Niccolo Machiavelli
2. Machiavellianism in Organizations
3. Machiavellian Orientation in Practice
4. Lesson Summary
5. Quiz 5.5
1. Definition of Narcissism
2. Narcissistic Characteristics
3. How Narcissism Affects Business
4. Lesson Summary
5. Quiz 5.6
1. Definition of Risk Takers
2. Risk Characteristics
3. Risk Takers
4. Lesson Summary
5. Quiz 5.7
1. Type A and B Characteristics
2. Type A Investigation
3. Type B Investigation
4. Lesson Summary
5. Quiz 5.8
1. Introduction
1. What Are Attitudes?
2. Components of Attitudes
3. Attitudes and the Workplace
4. Lesson Summary
5. Quiz 6.1
1. Major Job Attitudes
2. Three Types of General Attitudes
3. The Aspects of Job Attitude
4. Organizational Commitment
5. Lesson Summary
6. Quiz 6.2
1. Job Satisfaction Could Have Different Meanings
2. Rewards and Job Satisfaction
3. Job Satisfaction and Performance
4. How Can We Measure Job Satisfaction?
5. Lesson Summary
6. Quiz 6.3
1. Job Dissatisfaction
2. Causes of Job Dissatisfaction
3. Employee Responses to Dissatisfaction
4. Lesson Summary
5. Quiz 6.4
1. Defining What Deviant Means
2. Deviant Behavior is a Character Issue
3. Types of Deviant Behavior
4. The Effects on the Organization
5. Lesson Summary
6. Quiz 6.5
1. Defining Organizational Citizenship
2. Examples of Organizational Citizenship
3. Do Companies Need This?
4. Lesson Summary
5. Quiz 6.6
1. Organizational Identification
2. Why Is OID Important?
3. Example
4. Lesson Summary
5. Quiz 6.7
1. Introduction
1. We All Have Perceptions
2. Two Viewpoints on Perception
3. What Influences Perception
4. Workplace Perception
5. Lesson Summary
6. Quiz 7.1
1. Influencing Perception
2. Example of Impression Management
3. Deceptive Impression Management
4. Lesson Summary
5. Quiz 7.2
1. We See What We Want to See
2. Internal and External Attributes
3. Three Determinants of this Theory
4. Lesson Summary
5. Quiz 7.3
1. What We Perceive Is Not Always Right
2. Types of Bias
3. Lesson Summary
4. Quiz 7.4
1. Culture and Time
2. Types of Time
3. Impact on Organizational Behavior
4. Lesson Summary
5. Quiz 7.5
1. Geert Hofstede's Research
2. Formal, Informal and Expert Power
3. Why Does Power Type Matter?
4. The Cultural Perspective
5. Lesson Summary
6. Quiz 7.6
1. Society-Based Communication
2. Low and High Context
3. Relation to Organizational Behavior
4. Lesson Summary
5. Quiz 7.7
1. Introduction
1. Why Is Motivation Important?
2. Methods of Motivation
3. Extrinsic Motivation
4. Intrinsic Motivation
5. Lesson Summary
6. Quiz 8.1
1. Effective Reward Systems
2. Intrinsic Rewards
3. Intrinsic Rewards in the Workplace
4. Extrinsic Rewards
5. Extrinsic Rewards in the Workplace
6. Lesson Summary
7. Quiz 8.2
1. How to Empower Your Employees
2. Supporting the Empowerment of Others
3. Lesson Summary
4. Quiz 8.3
1. Patrick's Big Idea
2. Employee Involvement Programs
3. Participative Management
4. Representative Participation
5. Lesson Review
6. Quiz 8.4
1. Organizational Behavior & Motivation
2. Marriott's Core Values
3. A Culture Of Happy Employees
4. It's All in the Training
5. It Takes a Marriott Village
6. Lesson Summary
7. Quiz 8.5
1. Introduction
1. Social Context of Work Environments
2. The Hawthorne Effect
3. The Hawthorne Studies
4. Lesson Summary
5. Quiz 9.1
1. Needs Theory of Motivation
2. Maslow's Hierarchy of Needs Theory
3. Maslow's Needs in Context
4. Lesson Summary
5. Quiz 9.2
1. The Assumptions of Douglas McGregor
2. Theory X
3. Theory Y
4. The Self-Fulfilling Prophecies
5. Lesson Summary
6. Quiz 9.3
1. What Is Motivation?
2. Needs-Based Theory of Motivation
3. Behavior-Based Theory of Motivation
4. Lesson Summary
5. Quiz 9.4
1. Finding Balance
2. Herzberg's Two-Factor Theory
3. Applying Herzberg's Two-Factor Theory
4. Lesson Summary
5. Quiz 9.5
1. Alderfer's ERG Theory Simplifies Maslow's Hierarchy of Needs
2. Motivation and Need Satisfaction
3. What Managers Need to Know
4. Lesson Summary
5. Quiz 9.6
1. Acquired Needs Theory
2. Need for Power
3. Need for Affiliation
4. Lesson Summary
5. Quiz 9.7
1. Equity Theory Defined
2. Importance of Referent Groups
3. Assumptions of Equity Theory
4. Lesson Summary
5. Quiz 9.8
1. Bob Burton
2. Expectancy Theory
3. Lesson Summary
4. Quiz 9.9
1. Thorndike's Reinforcement Theory
2. Positive Reinforcement
3. Negative Reinforcement and Avoidance
4. Punishment Through Negative Consequence
5. Extinction is Sometimes Best but Not Always
6. Lesson Summary
7. Quiz 9.10
1. Locke's Goal-Setting Theory
2. Employee Motivation
3. Goal-Setting Model
4. Lesson Summary
5. Quiz 9.11
1. Types of Motivation
2. The Self-Determination Theory
3. The Cognitive Evaluation Theory
4. Lesson Review
5. Quiz 9.12
1. Introduction
1. Definition of Strategic Communication
2. Internal Communication
3. External Communication
4. Lesson Summary
5. Quiz 10.1
1. Cross-Cultural Communication
2. High- vs. Low-Context Culture
3. Nonverbal Differences
4. Language Differences
5. Power Distance
6. Cross-Cultural Strategies
7. Lesson Summary
8. Quiz 10.2
1. Definition
2. Important Advantages
3. Important Disadvantages
4. Strategies
5. Lesson Summary
6. Quiz 10.3
1. Definition of Barriers
2. Physical Separation Barrier
3. Status Differences
4. Gender Differences
5. Cultural Diversity
6. Language
7. Lesson Summary
8. Quiz 10.4
1. Integrated Communication Strategy
2. FedEx and the 2001 - 2002 Recession
3. Layoffs
4. Lesson Summary
5. Quiz 10.5
1. Strategic Communication Framework
2. The Case Study of Dell Computers
3. Lesson Summary
4. Quiz 10.6
1. Introduction
1. A Group by Any Name
2. Types of Groups
3. Lesson Summary
4. Quiz 11.1
1. Aspects of Group Members
2. Additional Aspects
3. Types of Qualities
4. Lesson Summary
5. Quiz 11.2
1. Groups Are the Sum of Their Parts
2. Role Perception, Expectations and Conflict
3. Roles Are Situational
4. Three General Categories of Roles
5. Lesson Summary
6. Quiz 11.3
1. Five Influences on Group Behavior
2. Interdependence of Group Members
3. Social Interaction
4. Perception of a Group
5. Commonality of Purpose & Favoritism
6. Lesson Summary
7. Quiz 11.4
1. Size and Group Dynamics
2. The Dynamics at Play
3. Group Size and Performance
4. Lesson Summary
5. Quiz 11.5
1. Work Teams
2. Functional Work Teams
3. Cross-Functional Work Teams
4. Self-Directed Work Teams
5. Lesson Summary
6. Quiz 11.6
1. Team Is a Verb as Well as a Noun
2. What Makes Teams Effective
3. Additional Aspects of Effectiveness
4. Lesson Summary
5. Quiz 11.7
1. What Is a Work Team?
2. Designing a Work Team
3. Managing a Work Team
4. Lesson Summary
5. Quiz 11.8
1. Why Goals Matter in Organizations & Teams
2. Making Goal Setting a Partnership
3. Setting Smart Team Objectives and Goals
4. Lesson Summary
5. Quiz 11.9
1. Team Projects
2. Why Strengths Matter
3. Team Selection Process
4. Preexisting Teams
5. Lesson Summary
6. Quiz 11.10
1. Team and Company Goals
2. The Use of S.M.A.R.T. Goals
3. Example of Goal Coordination
4. Lesson Summary
5. Quiz 11.11
1. Conflict in Teams
2. Where Conflict Comes From
3. People Conflict
4. Task Conflict
5. Lesson Summary
6. Quiz 11.12
1. Introduction
1. Go With the Herd
2. Advantages and Disadvantages
3. When to Use Each Model
4. Lesson Summary
5. Quiz 12.1
1. Group Decision-Making
2. Nominal Group Technique
3. The Delphi Technique
4. Brainstorming
5. Lesson Summary
6. Quiz 12.2
1. Culture and Ethics
2. Cultural Aspects
3. Ethical Aspects
4. Lesson Summary
5. Quiz 12.3
1. Have I Experienced Groupthink?
2. Groupthink Explained
3. Space Shuttle Challenger Disaster
4. Lesson Summary
5. Quiz 12.4
1. A High-Performing Team
2. A Problem
3. Solving the Problem
4. Conflicts
5. Lesson Summary
6. Quiz 12.5
1. Background on Problem Solving
2. Step 1: Define the Problem
3. Step 2: Identify Solutions
4. Step 3: Resolve the Problem
5. Step 4: Examine the Results
6. Lesson Summary
7. Quiz 12.6
1. Group Polarization
2. Why Does It Happen?
3. Prevention
4. Lesson Summary
5. Quiz 12.7
1. Introduction
1. Workplace Conflict
2. Traditional Conflict
3. Interactionalist Conflict
4. Managed Conflict
5. Lesson Summary
6. Quiz 13.1
1. Organizational Conflict
2. Task Conflict
3. Relationship Conflict
4. Process Conflict
5. Lesson Summary
6. Quiz 13.2
1. Types of Conflict
2. Functional Conflict
3. Dysfunctional Conflict
4. Mediation
5. Lesson Summary
6. Quiz 13.3
1. The Conflict
2. Avoidance
3. Accommodation
4. Competition
5. Compromise
6. Collaboration
7. Lesson Summary
8. Quiz 13.4
1. Third-Party Interventions in Organizations
2. Mediation
3. Arbitration
4. Lesson Summary
5. Quiz 13.5
1. Negotiation
2. Preparation and Planning
3. Definition of Ground Rules
4. Clarification and Justification
5. Bargaining and Problem Solving
6. Closure and Implementation
7. Lesson Summary
8. Quiz 13.6
1. Introduction
1. What Is Organizational Design?
2. Theories and Principles of Organizational Design
3. Lesson Summary
4. Quiz 14.1
1. The Relationship Between Organizational Design and Structure
2. Factors That Affect the Relationship Between Design and Structure
3. Lesson Summary
4. Quiz 14.2
1. Why Do Structures Differ?
2. Cost Minimization Strategy
3. Innovation Strategy
4. Imitation Strategy
5. Lesson Summary
6. Quiz 14.3
1. Organizational Structure
2. Mechanistic Structure
3. Organic Structure
4. Lesson Summary
5. Quiz 14.4
1. Organizational Design
2. Simple Design Structure
3. Functional Design
4. Divisional Design
5. Lesson Summary
6. Quiz 14.5
1. Review of Organizational Design
2. Matrix Design
3. Team Design
4. Network Design
5. Lesson Summary
6. Quiz 14.6
1. The Boundaryless Organization
2. Vertical Boundaries
3. Horizontal Boundaries
4. External Boundaries
5. Geographic Boundaries
6. Lesson Summary
7. Quiz 14.7
1. Where Formal Meets Informal Structure in Organizations
2. Informal Organizations
3. The Grapevine
4. Lesson Summary
5. Quiz 14.8
1. How Size Affects Structure
2. How Size Affects Work Specialization
3. How Size Affects Departmentalization
4. How Size Affects Formalization
5. Lesson Summary
6. Quiz 14.9
1. Organizational Structure
2. Lean Organizational Structure
3. Value Stream
4. Lesson Summary
5. Quiz 14.10
1. Involved and Committed
2. World of E-Business
3. E-Business and Technology in Companies
4. Enabled and Enhanced
5. E-Business Enabled
6. E-Business Enhanced
7. Lesson Summary
8. Quiz 14.11
1. Organizational Design & Culture
2. Formal vs. Informal Structure
3. Centralized vs. Decentralized Structures
4. Matrix, Divisional, & Functional Structures
5. Lesson Summary
6. Quiz 14.12
1. Customer First, Quality First
2. Centralized Decision Making
3. Advantages & Disadvantages
4. Production Problems
5. Global Organizational Structure
6. Lesson Summary
7. Quiz 14.13
1. History and Context
2. Restructuring and Refocusing
3. The New Lego Group
4. Results
5. Lesson Summary
6. Quiz 14.14
1. Introduction
1. Job Design
2. Scientific Management
3. Job Enlargement and Rotation
4. Job Enrichment
5. Job Characteristics Theory
6. Lesson Summary
7. Quiz 15.1
1. Behavioral Approaches
2. Job Enrichment
3. Job Characteristics
4. Autonomous Team
5. Modified Work Schedule
6. Lesson Summary
7. Quiz 15.2
1. Interdisciplinary Approach
2. Mechanistic Approach
3. Motivational Approach
4. Biological Approach
5. Perceptual-Motor Approach
6. Lesson Summary
7. Quiz 15.3
1. Empowerment
2. Job Redesign
3. Quality Work Circles
4. Teams
5. Lesson Summary
6. Quiz 15.4
1. Hackman & Oldham's Job Characteristics Model
2. Skill Variety
3. Task Identity
4. Task Significance
5. Autonomy
6. Feedback from Job
7. Lesson Summary
8. Quiz 15.5
1. Job Redesign
2. Job Enrichment
3. Job Enlargement
4. Job Rotation
5. Lesson Summary
6. Quiz 15.6
1. What's Important in Job Design?
2. Traditional and Contemporary Issues
3. Important Contemporary Issues
4. Lesson Summary
5. Quiz 15.7
1. About Build-A-Bear Workshop
2. Mentoring in Business
3. Mentoring at Build-A-Bear Workshop
4. Listening to Employees
5. Showing How to Engage with Partners
6. Learning from The Experiences of Others
7. Rewarding Intelligence and Creativity
8. Developing a Flexible Business Plan
9. Lesson Summary
10. Quiz 15.8
1. Introduction
1. Understanding Organizational Culture
2. Defining Organizational Culture
3. Characteristics of Organizational Culture
4. Lesson Summary
5. Quiz 16.1
1. What Are Organizational Subcultures?
2. Dominant Culture vs. Subculture
3. How Do Subcultures Form?
4. Subcultures Based on Job Designation
5. Subcultures Based on Common Values
6. Lesson Review
7. Quiz 16.2
1. Strong vs. Weak Organizational Cultures
2. What Is Organizational Culture?
3. Strong Organizational Culture
4. Weak Organizational Culture
5. Strong Cultures vs. Weak Cultures
6. Lesson Summary
7. Quiz 16.3
1. Creating Organizational Culture
2. How Organizational Culture Is Established
3. How Organizational Culture Is Sustained
4. Lesson Summary
5. Quiz 16.4
1. Maintaining Organizational Culture
2. The Pre-Arrival Stage
3. The Encounter Stage
4. Stories
5. Rituals
6. Material Symbols
7. Language
8. The Metamorphosis Stage
9. Lesson Summary
10. Quiz 16.5
1. Dysfunction in Organizational Culture
2. Institutionalization
3. Culture as a Barrier to Change
4. Culture as a Barrier to Diversity
5. Culture as a Barrier to Acquisitions and Mergers
6. Lesson Summary
7. Quiz 16.6
1. Ethical and Positive Cultures in Organizations
2. Culture's Impact on a Positive and Ethical Climate
3. Cultures That Shape High Ethical Standards
4. Creating an Ethical Culture
5. Lesson Summary
6. Quiz 16.7
1. Spirituality vs. Religion
2. Workplace Spirituality and Organizational Culture
3. Why Spirituality Now?
4. What Is Workplace Spirituality?
5. Lesson Review
6. Quiz 16.8
1. About Unilever
2. Corporate History
3. Developing a Vision
4. Current Corporate Culture at Unilever
5. Lesson Summary
6. Quiz 16.9
1. Keeping Customers Happy
2. Nordstrom's Legendary Customer Service
3. Organizational Culture
4. Nordstrom's Culture
5. Lesson Summary
6. Quiz 16.10
1. Introduction
1. Areas for Ethics in Contemporary Management
2. A Famous Lapse in Business Ethics
3. Ethics Makes Strange Bedfellows
4. Lesson Summary
5. Quiz 17.1
1. Ethical Climate
2. Instrumental
3. Caring
4. Law and Order
5. Rules
6. Independence
7. Ethical Improvements
8. Lesson Summary
9. Quiz 17.2
1. A Brave New World
2. What It Means to Be Social
3. So Who Does It?
4. Going All In
5. Lesson Summary
6. Quiz 17.3
1. Organizational Justice
2. Distributive Justice
3. Procedural Justice
4. Interactional Justice
5. Results of Justice
6. Lesson Summary
7. Quiz 17.4
1. The Work-Life Balance
2. Dependent Care
3. Flexible Work Arrangement
4. Leave of Absence/Vacation
5. Onsite Education/Training
6. Fitness and Healthy Living
7. Lesson Summary
8. Quiz 17.5
1. Standard of Business Conduct
2. High Standards
3. Global Impact
4. Lesson Summary
5. Quiz 17.6
1. Introduction
1. Types of Change
2. External Forces of Change
3. Internal Forces of Change
4. Lesson Summary
5. Quiz 18.1
1. Overcoming Barriers to Change
2. Communication
3. Employee Involvement
4. Leadership
5. Negotiation
6. Correct Timing
7. Manipulation/Coercion
8. Lesson Summary
9. Quiz 18.2
1. Kurt Lewin's Change Model
2. Unfreezing
3. Changing
4. Refreezing
5. Apply Lewin's Three Steps
6. Lesson Summary
7. Quiz 18.3
1. Kotter's Model of Organizational Change
2. Establishing a Sense of Urgency
3. Creating the Guiding Coalition
4. Creating and Communicating a Vision for Change
5. Empowering Broad-Based Action
6. Producing More Change
7. Anchor the Changes
8. Lesson Summary
9. Quiz 18.4
1. Reviewing Kotter's 8-Step Model
2. Applying Kotter's 8-Step Model
3. Establishing a Sense of Urgency
4. Creating the Guiding Coalition
5. Creating and Communicating a Vision for Change
6. Empowering Broad-Based Action
7. Generating Short-Term Wins
8. Producing More Change
9. Anchor the Changes
10. Lesson Summary
11. Quiz 18.5
1. Organizational Culture and Change
2. Internal and External Change
3. Breaking the Resistance to Change
4. Successful Change Strategies
5. Lesson Summary
6. Quiz 18.6
1. Employees and Change
2. Resistance to Change
3. Managing Resistance
4. Behavioral Reactions
5. Lesson Summary
6. Quiz 18.7
1. Why Organizations Change
2. Reasons for Challenges
3. Pitfalls to Implementing Change
4. Overcoming Employee Opposition to Change
5. Lesson Summary
6. Quiz 18.8
1. About General Motors
2. Organizational Change at GM
3. Production & Employee Relations
4. Branding & Management Style
5. Community Interaction
6. Lesson Summary
7. Quiz 18.9
1. What Is Cisco Systems, Inc.?
2. Network and Data Center Services
3. Life Cycle Business Model
4. Prepare
5. Plan
6. Design
7. Implement
8. Operate
9. Optimize
10. Lesson Summary
11. Quiz 18.10
1. Introdution
1. Globalization and Organizational Behavior
2. Challenges Managers Face
3. Lesson Summary
4. Quiz 19.1
1. Globalization and Organizational Structure
2. Three Main Aspects
3. Lesson Summary
4. Quiz 19.2
1. What Is National Culture?
2. Aspects of National Culture
3. Transporting Business Culture
4. Lesson Summary
5. Quiz 19.3
1. The Concept of Global Teams
2. Cultural Issues in Teaming
3. Different Cultures & Viewpoints
4. Lesson Summary
5. Quiz 19.4
1. Assignment
1. Exam Instructions
2. Final Exam

About this course

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Answers You Didn't Know You Needed!

General Questions

Is there any time commitment we have to give?

With UPI, you determine your own level of time commitment. You can move through coursework quickly or slow down your pace.
Are there exams? How is the course grading done?
YES, there are exams—held online on our platform and are proctored. Your course grade distribution is:

25% Attendance

25% Quiz

25% Assignments

25% Final Exam

Content Questions

How to check if your university will accept credits from UPI study?

To ensure your UPI Study courses transfer to your university, check two things:

1) Is your university listed? If it's one of the 1,500 universities listed with NCCRS, you're all set.

OR

2) Check your university's credit policy. If it says they accept credits from "regionally accredited" universities, you're good to go! As long as you meet one of these criteria, your courses should transfer without a hitch.

Check the list of colleges here.

Membership Questions

Will there be hand holding to help transfer courses?

Yes, that is what differentiates UPI. With each student their advisor will guide them on how to move forward.

Ch 1 - Overview of Organizational Behavior

Ch 1.1 - What is Organizational Behavior? - Definition and History of the Field

Ch 1.2 - Behavioral Sciences that Impact and Influence Organizational Behavior

Ch 1.3 - Contingency Theory: Definition and Significance to Organizational Behavior

Ch 1.4 - External Effects on Organizational Behavior

Ch 1.5 Why Organizational Behavior Needs to Be Managed

Ch 1.6 - Business Case Study: Organizational Behavior at Hyundai

Ch 1.7 - Business Case Study: Pixar's Organizational Behavior

Ch 2 - Leadership in Organizations

Ch 2.1 - Leadership: Leaders & Their Role in Organizations

Ch 2.2 - Five Dimensions of Trustworthy Leadership

Ch 2.3 - How Framing Influences Leadership Effectiveness

Ch 2.4 - Leading as a Function of Management

Ch 2.5 - Positional Power: Legitimate, Coercive & Reward Power

Ch 2.6 - Personal Power: Referent and Expert Power

Ch 2.7 - The Seven Influence Tactics Used in Organizational Behavior

Ch 2.8 - What Is Management by Objective? - Defining the MBO Process

Ch 2.9 - Leadership in the McDonald's Organization

Ch 3 - Management Process & Strategy

Ch 3.1 - The Strategic Management Process

Ch 3.2 - Four Functions of Management: Planning, Organizing, Leading & Controlling

Chapter 3.3 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning

Ch 3.4 - Setting Business Department Goals

Ch 3.5 - Productivity, Quality, Profitability and the Role of Managers

Ch 3.6 - Operations Management: Focusing on Production Efficiency & Customer Satisfaction

Ch 3.7 - Reviewing Goal Achievement: Comparing Results to Set Goals

Ch 3.8 - Business Case Study: Apple's Management Style

Ch 3.9 - Business Case Study: Management at Coca-Cola

Ch 4 - Diversity & Social Issues in Leadership

Ch 4.1 - Managing a Diverse Workforce in Contemporary Organizations

Ch 4.2 - Cultural Diversity in the Workplace: Definition, Trends & Examples

Ch 4.3 - Gender Diversity in the Workplace: Definition, Trends & Examples

Ch 4.4 - Age Diversity in the Workplace: Definition, Trends & Examples

Ch 4.5 - Sexual Orientation Diversity in the Workplace

Ch 4.6 - Ability and Disability Diversity in the Workplace: Definition, Trends & Examples

Ch 4.7 - Benefits of Diversity Training in Globalized Business

Ch 4.8 - Business Case Study: Diversity at Hewlett-Packard

Ch 4.9 - Business Case Study: Diversity in Cox Media Group

Ch 5 - Personality in Organizations

Ch 5.1 - Influences on Individual Behavior in the Workplace

Ch 5.2 - The Big Five Personality Traits & Workplace Behavior

Ch 5.3 - Personality-Job Fit Theory: Using Traits to Predict Workplace Behavior

Ch 5.4 - Myers-Briggs Type Indicator (MBTI) Personality Framework: Strengths & Weaknesses

Ch 5.5 - Machiavellianism in Organizations: Justifying the Means by the Ends

Ch 5.6 - Narcissism in Organizations: Definition, Characteristics & Effects on the Workplace

Ch 5.7 - Risk Takers in Business: Description & Effects on Organizational Behavior

Ch 5.8 - Risks loss or injury in the hope of excitement, or accepts greater potential for loss in decisions and wants certainty.

Ch 6 -Attitudes & Values in Organizations

Ch 6.1 - Types of Attitudes in the Workplace: Cognitive, Affective & Behavioral Components

Ch 6.2 - Major Job Attitudes: Satisfaction, Commitment, Engagement & More

Ch 6.3 -What is Job Satisfaction: Definition, Causes and Factors

Ch 6.4 - Job Dissatisfaction: Causes, Reasons and Employee Responses

Ch 6.5 - Deviant Workplace Behavior: Negative Effects on an Organization

Ch 6.6 - Organizational Citizenship Behavior in the Workplace: Definition and Examples

Ch 6.7 - Organizational Identification: Definition and Relevance to Organizational Behavior

Ch 7 - Perception & Attribution in Organizations

Ch 7.1 - Factors that Influence Perception in the Workplace

Ch 7.2 - Impression Management in Organizations: Definition, Techniques & Examples

Ch 7.3 - The Theory of Attribution In Organizational Behavior: Definition and Three Determinants

Ch 7.4 - Attributional Bias in the Workplace: Self-Serving Bias and Fundamental Attribution Error

Ch 7.5 - Cultural Perceptions of Time in Organizations: Monochronic and Polychronic Time

Ch 7.6 - Cultural Perceptions of Power in Organizations: Low and High Power Distance

Ch 7.7 - Cultural Perceptions of Communication in Organizations: Low Context and High Context

CH 8 - Employee Morale & Motivation

Ch 8.1 - Motivating Employees in the Workplace: Methods & Importance

Ch 8.2 - Reward Systems & Employee Behavior: Intrinsic & Extrinsic Rewards

Ch 8.3 - How to Empower Employees & Improve Employee Performance

Ch 8.4 - Employee Involvement Programs: Impacts to Organizational Behavior

Ch 8.5 - Business Case Study: Motivation & Organizational Behavior at Marriott

Ch 9 - Motivation Theory

Ch 9.1 - The Hawthorne Effect: The Study of Employee Productivity

Ch 9.2 - The Needs Theory: Motivating Employees with Maslow's Hierarchy of Needs

Ch 9.3 - Theory X & Theory Y: Two Types of Managers

Ch 9.4 - Motivation Theory: Needs-Based & Behavior-Based

Ch 9.5 - Herzberg's Two-Factor Theory: Hygiene Factors & Motivation

Ch 9.6 - Alderfer's ERG Theory & Employee Motivation in the Workplace

Ch 9.7 - Acquired Needs Theory: Need for Achievement, Power & Affiliation

Ch 9.8 - Equity Theory of Motivation in Management: Definition & Examples

Ch 9.9 - Vroom's Expectancy Theory of Employee Motivation

Ch 9.10 - Thorndike's Reinforcement Theory: Using Consequences to Motivate Employees