Human Resource Management

Certified Human Resource Management Professional

You will apply the knowledge learned to specific workgroups of your choosing. You will learn how to proactively identify key challenges and then use this to construct strategies and plans for addressing these challenges in the context of your team.

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Course curriculum

1. Introduction
1. Human Resource Management Defined
2. Objective of HRM
3. HRM Responsibilities
4. Lesson Summary
5. Quiz 1.1
1. Craft System
2. Industrial Revolution
3. Scientific Management
4. Human Relations Movement
5. Lesson Summary
6. Quiz 1.2
1. Human Capital Defined
2. Importance of Human Capital
3. The Roles of Human Resource Management
4. Lesson Summary
5. Quiz 1.3
1. Function and Structure
2. Recruiting
3. Training and Development
4. Compensation and Benefits Administration
5. Health and Safety
6. Employee and Labor Relations
7. Other Considerations
8. Lesson Summary
9. Quiz 1.4
1. External Factors Defined
2. Social & Cultural Environment
3. Technology
4. Economic Environment
5. Political & Legal Environment
6. Lesson Summary
7. Quiz 1.5
1. Planning for Goal Achievement
2. Linking HRP to Strategy
3. External & Internal Alignment
4. Lesson Summary
5. Quiz 1.6
1. Personnel Management Defined
2. Human Resource Management Defined
3. The Difference?
4. Lesson Summary
5. Quiz 1.7
1. What Are Generations?
2. The Different Generations Identified
3. What Are the Values of Different Generations?
4. Generational Work Ethic
5. Lesson Summary
6. Quiz 1.8
1. Major Job Attitudes
2. Three Types of General Attitudes
3. The Aspects of Job Attitude
4. Organizational Commitment
5. Lesson Summary
6. Quiz 1.9
1. Ethics Defined
2. Law, Regulations and Ethics
3. Code of Ethics
4. Corporate Social Responsibility
5. Stakeholder Theory and HR
6. Importance
7. Lesson Summary
8. Quiz 1.10
1. Introduction
1. Scientific Management
2. Application of Scientific Management
3. Henry Ford's Model T Production Line
4. Lesson Summary
5. Quiz 2.1
1. What Would Taylor Do?
2. The Observations of Frederick Taylor
3. The Father of Scientific Management
4. Taylor's Four Principles of Scientific Management
5. The Four Principles Applied
6. Lesson Summary
7. Quiz 2.2
1. 14 Principles of Management
2. Review of Principles 1-7
3. Principles 8-14
4. Centralization
5. Scalar Chain
6. Order
7. Equity
8. Stability of Tenure of Personnel
9. Initiative
10. Esprit de Corps
11. Lesson Summary
12. Quiz 2.3
1. From Scientific to Administrative
2. Principles 1-7
3. Principles Explained
4. Lesson Summary
5. Quiz 2.4
1. Human Relations Movement
2. Early Framework
3. Current Application to OB
4. Lesson Summary
5. Quiz 2.5
1. The Assumptions of Douglas McGregor
2. Theory X
3. Theory Y
4. The Self-Fulfilling Prophecies
5. Lesson Summary
6. Quiz 2.6
1. Introduction
1. Job Design
2. Scientific Management
3. Job Enlargement and Rotation
4. Job Enrichment
5. Job Characteristics Theory
6. Lesson Summary
7. Quiz 3.1
1. Empowerment
2. Job Redesign
3. Quality Work Circles
4. Teams
5. Lesson Summary
6. Quiz 3.2
1. Job Redesign
2. Job Enrichment
3. Job Enlargement
4. Job Rotation
5. Lesson Summary
6. Quiz 3.3
1. Reengineering
2. Why Reengineer?
3. How to Reengineer Jobs
4. Lesson Summary
5. Quiz 3.4
1. Overview
2. Job Descriptions
3. Position Descriptions
4. Job Specifications
5. Why Is It Important?
6. Lesson Summary
7. Quiz 3.5
1. Job Evaluation Defined
2. Job Ranking
3. Classification
4. Point-Factor Rating
5. Factor Comparison
6. Lesson Summary
7. Quiz 3.6
1. Job Design & Analysis
2. Standardization
3. Standardization in Appraisals
4. Use in Development
5. Lesson Summary
6. Quiz 3.7
1. Introduction
1. What Is Human Resources Management?
2. Recruitment
3. External Recruiting
4. Internal Recruiting
5. Staffing Tasks for Managers
6. Lesson Summary
7. Quiz 4.1
1. What is the Hiring Process?
2. The Hiring Process in Action
3. Lesson Summary
4. Quiz 4.2
1. Interviews - General Framework
2. Types of Interviews
3. Methods of Interviewing
4. Interviewing Pitfalls
5. Lesson Summary
6. Quiz 4.3
1. Internal vs. External Recruiting
2. Job Posting & Bidding
3. Advantages
4. Disadvantages
5. Lesson Summary
6. Quiz 4.4
1. Absenteeism and Turnover
2. Impact
3. Solutions
4. Lesson Summary
5. Quiz 4.5
1. Breaking Up Is Hard to Do
2. Documentation of Employee Performance
3. Compelling Reason for Termination
4. Set of Alternatives
5. Exit Interview
6. Written Statement of Termination
7. Lesson Summary
8. Quiz 4.6
1. Overview of Termination
2. Voluntary Terminations
3. Involuntary Terminations
4. Lesson Summary
5. Quiz 4.7
1. Impulsive Quitting
2. Comparison Quitting
3. Pre-Planned Quitting
4. Conditional Quitting
5. Why is it Important?
6. Lesson Summary
7. Quiz 4.8
1. Introduction
1. From Here to There: Assessing Training Needs
2. The Process of Assessing Training Needs
3. Lesson Summary
4. Quiz 5.1
1. Types of Training Programs
2. Literacy Training
3. Interpersonal Skills Training
4. Technology Training
5. Problem-Solving Training
6. Diversity or Sensitivity Training
7. Lesson Summary
8. Quiz 5.2
1. Orientation Defined
2. Design & Content
3. Why It's Important
4. Lesson Summary
5. Quiz 5.3
1. Training Methods
2. On-the-Job Training
3. Job Rotation
4. Job Mentoring
5. Lesson Summary
6. Quiz 5.4
1. Career Management and Development
2. Benefits for Managers
3. Benefits for Employees
4. Benefits for the Organization
5. Lesson Summary
6. Quiz 5.5
1. Career Stages
2. Establishment
3. Advancement
4. Maintenance
5. Withdrawal
6. Lesson Summary
7. Quiz 5.6
1. Emotional Intelligence
2. Five Domains of EQ
3. Lesson Summary
4. Quiz 5.7
1. Disciplinary Action - An Overview
2. 'Hot Stove' Rule
3. Progressive Discipline
4. Lesson Summary
5. Quiz 5.8
1. Introduction
1. Performance Appraisal Benefits
2. Performance Appraisal Challenges
3. Lesson Summary
4. Quiz 6.1
1. Multifunctional Tool
2. Administrative Uses
3. Developmental Uses
4. Lesson Summary
5. Quiz 6.2
1. Effective Performance Appraisals
2. Relevance
3. Sensitivity
4. Reliability
5. Acceptability
6. Practicality
7. Lesson Summary
8. Quiz 6.3
1. Performance Management & Appraisals
2. Trait Appraisal
3. Behavioral Appraisal
4. Competencies Appraisal
5. Results Appraisal
6. Lesson Summary
7. Quiz 6.4
1. Critical Incident
2. Graphic Rating Scales
3. BARS
4. Lesson Summary
5. Quiz 6.5
1. Narratives
2. Forced Choice Technique
3. Forced Distributions
4. Lesson Summary
5. Quiz 6.6
1. Employee Performance Checkpoints
2. Commonly Used Employee Appraisals
3. Top-Down Appraisal
4. Management by Objectives (MBO)
5. Self-Assessment
6. 360 Degree Feedback
7. Lesson Summary
8. Quiz 6.7
1. Worker Inclusion
2. Defining MBO
3. What MBO Delivers
4. Lesson Summary
5. Quiz 6.8
1. Job Dissatisfaction
2. Causes of Job Dissatisfaction
3. Employee Responses to Dissatisfaction
4. Lesson Summary
5. Quiz 6.9
1. Introduction
1. Show Me the Money' and Other Benefits to Employment
2. Direct Compensation
3. Other Forms of Compensation
4. Indirect Compensation
5. Lesson Summary
6. Quiz 7.1
1. Components of Compensation
2. Direct Financial Compensation
3. Indirect Financial Compensation
4. Non-Financial Compensation
5. Strategy Considerations
6. Lesson Summary
7. Quiz 7.2
1. Compensation System Defined
2. Salary and Wages
3. Commission
4. Pay-For-Performance
5. Contractors and Compensation
6. Lesson Summary
7. Quiz 7.3
1. Compensation Equity Defined
2. External & Internal Equity
3. Employee Equity
4. Importance
5. Lesson Summary
6. Quiz 7.4
1. Employee Benefits Defined
2. Mandatory Benefits
3. Voluntary Benefits
4. Lesson Summary
5. Quiz 7.5
1. Types of Retirement Benefits
2. Pensions & Cash Payment Plans
3. 401(k) Plans
4. Lesson Summary
5. Quiz 7.6
1. Incentive Compensation Defined
2. Merit Pay
3. Piecework
4. Commissions
5. Bonuses
6. Skills-Based Pay
7. Lesson Summary
8. Quiz 7.7
1. Performance Incentives
2. Stock Options
3. Profit Sharing
4. Gain Sharing
5. Lesson Summary
6. Quiz 7.8
1. Types of Executive Compensation
2. Determining Executive Compensation
3. Trends
4. Lesson Summary
5. Quiz 7.9
1. Employment-At-Will Defined
2. Contract Exception
3. Implied Covenant Exception
4. Public Policy Exception
5. Lesson Summary
6. Quiz 8.1
1. Employee Privacy - Competing Interests
2. Background Tests & Drug Testing
3. Employee Surveillance & Off-Duty Acts
4. Workplace Safety & Violence
5. Lesson Summary
6. Quiz 8.2
1. The Work-Life Balance
2. Dependent Care
3. Flexible Work Arrangement
4. Leave of Absence/Vacation
5. Onsite Education/Training
6. Fitness and Healthy Living
7. Lesson Summary
8. Quiz 8.3
1. Definition of Stress
2. Stressors
3. Sources of Stress
4. Lesson Summary
5. Quiz 8.4
1. Individual Distress
2. Physiological Symptoms
3. Psychological Symptoms
4. Behavioral Problems
5. Lesson Summary
6. Quiz 8.5
1. Human Resource Management: Laws and Regulations
2. Civil Rights Act of 1964, Title VII
3. Equal Employment Opportunity Commission (EEOC)
4. Sexual Harassment
5. Affirmative Action
6. Lesson Summary
7. Quiz 8.6
1. Title VII Defined
2. Covered Employers
3. Protected Classes
4. Prohibited Activities
5. Enforcement
6. Lesson Summary
7. Quiz 8.7
1. Title VII - An Overview
2. Prohibited Practices and BFOQ
3. Prima Facie Case and Burden Shifting
4. Disparate Impact
5. Handling a Charge of Discrimination
6. Retaliation Prohibited
7. Lesson Summary
8. Quiz 8.8
1. The Americans with Disabilities Act
2. Disability Defined
3. Reasonable Accommodations
4. Medical Questions and Exams
5. Enforcement
6. Lesson Summary
7. Quiz 8.9
1. Covered Employees
2. Scope of Protection
3. Employers Subject to the ADEA
4. Complaint Process
5. Lesson Summary
6. Quiz 8.10
1. Pregnancy Discrimination Act
2. Treated the Same as Temporary Disabled
3. Enforcement
4. Lesson Summary
5. Quiz 8.11
1. Equal Pay Act Defined
2. General Rule and Factors
3. Equal Pay - Still a Gap
4. Enforcement
5. Lesson Summary
6. Quiz 8.12
1. ERISA Definition and Purpose
2. Covered Retirement Plans
3. Fiduciary Duties
4. Plan Standards
5. Enforcement
6. Lesson Summary
7. Quiz 8.13
1. FLSA Defined
2. Minimum Wage
3. Overtime
4. Child Labor
5. Lesson Summary
6. Quiz 8.14
1. FMLA
2. Covered Employers
3. Eligible Employees
4. Eligible Events and Maximum Leave
5. Enforcement
6. Lesson Summary
7. Quiz 8.15
1. COBRA Defined
2. Who's Eligible?
3. Election
4. Benefits, Costs and Duration
5. Lesson Summary
6. Quiz 8.16
1. Unemployment Compensation System
2. Funding the Program
3. Eligibility
4. Significance
5. Lesson Summary
6. Quiz 8.17
1. Workers' Compensation System Defined
2. No-Fault, Negligence and Third Parties
3. Eligibility
4. Types of Benefits
5. Lesson Summary
6. Quiz 8.18
1. The Patient Protection and Affordable Care Act
2. Employer Size
3. Employer Shared Responsibility Payment
4. Affordable and Minimum Value Coverage
5. Small Business Health Care Tax Credit and Shop Market
6. Lesson Summary
7. Quiz 8.19
1. OSHA: Definition and Mission
2. Who's Subject to OSHA
3. Employer Responsibilities
4. Employee Rights
5. Inspection Example
6. Lesson Summary
7. Quiz 8.20
1. The Warn Act & Its Purpose
2. Covered Employers & Employees
3. Covered Events
4. Notification Required
5. Exception to 60-Day Notice
6. Bumping
7. Enforcement
8. Lesson Summary
9. Quiz 8.21
1. NLRA and Unions
2. Taft-Hartley
3. Civil Service Reform Act
4. Lesson Summary
5. Quiz 8.22
1. Overview of Civil Rights Act of 1964
2. Title VII
3. Civil Rights Act of 1991
4. Lesson Summary
5. Quiz 8.23
1. National Labor Relations Board: History
2. Structure
3. Purpose
4. Activities
5. Example
6. Lesson Summary
7. Quiz 9.1
1. AFL-CIO History
2. Current Status
3. Trends
4. Lesson Summary
5. Quiz 9.2
1. Collective Bargaining Function
2. Collective Bargaining Process
3. Going on Strike
4. Arbitration
5. Lesson Summary
6. Quiz 9.3
1. Unions and Collective Bargaining
2. Collective Bargaining Agreement
3. Limitations
4. The Rules
5. Importance
6. Lesson Summary
7. Quiz 9.4
1. Union - Definition and Purpose
2. Roles of Members
3. Effect of Unions on HR
4. Lesson Summary
5. Quiz 9.5
1. Unions and Hiring
2. Closed Shops - Illegal
3. Open Shops - Membership Not Required
4. Union Shops
5. Collective Bargaining Agreement
6. Lesson Summary
7. Quiz 9.6
1. Law and Regulator
2. Certification Process
3. Decertification Process
4. Lesson Summary
5. Quiz 9.7
1. Employer Rights & Unionization
2. Unionization: Employer Rights
3. Unionization: Employer Restrictions
4. Collective Bargaining: Employer Rights
5. Collective Bargaining: Employer Obligations
6. Lesson Summary
7. Quiz 9.8
1. Collective Bargaining
2. The Distributive Bargaining Strategy
3. The Integrative Bargaining Strategy
4. Lesson Summary
5. Quiz 9.9
1. Collective Bargaining Defined
2. Union Tactics - Strikes, Boycotts and Picketing
3. Employer Tactics - Strikebreaking and Lockouts
4. Illegal Tactics
5. Lesson Summary
6. Quiz 9.10
1. Executive Order 10988
2. Executive Order 11491
3. Civil Service Reform Act of 1978
4. Lesson Summary
5. Quiz 9.11
1. Unions and Labor Relations
2. Private Sector v. Public Sector
3. Demographics
4. Nonunion v. Union Earnings
5. By Industry
6. Lesson Summary
7. Quiz 9.12
1. Employees in Global Staffing
2. Ethnocentric Staffing
3. Polycentric Staffing
4. Regiocentric Staffing
5. Geocentric Staffing
6. Lesson Summary
7. Quiz 10.1
1. Expatriated Defined
2. Personal Considerations
3. Expatriation Training
4. Compensation
5. Repatriation
6. Lesson Summary
7. Quiz 10.2
1. Employees Across the Globe
2. Labor & Employee Relations
3. Cultural Considerations
4. Lesson Summary
5. Quiz 10.3
1. Affirmative Action
2. Protected Groups
3. Adverse Impact
4. Diversity Equals Affirmative Action
5. Lesson Summary
6. Quiz 11.1
1. Ability & Disability
2. Diversity
3. Sensitivity
4. The ADA & Accommodation
5. Lesson Summary
6. Quiz 11.2
1. Age Diversity Definition
2. Age Diversity Trends and Examples
3. Lesson Summary
4. Quiz 11.3
1. Introduction
2. Modern-Day Gender Diversity Facts
3. A Sobering Example
4. Closing the Gap
5. Lesson Summary
6. Quiz 11.4
1. Cultural Diversity Definition
2. Cultural Diversity Trends and Examples
3. Implementing Cultural Diversity
4. Lesson Summary
5. Quiz 11.5
1. Workplace Violence
2. The Stats
3. Mitigating Violence
4. Lesson Summary
5. Quiz 11.6
1. HRIS Defined
2. Information Managed
3. Benefits
4. Costs & Risks
5. Lesson Summary
6. Quiz 11.7
1. Alternative Work Arrangements Defined
2. Telecommuting and Virtual Teams
3. Pros
4. Cons
5. Lesson Summary
6. Quiz 11.8
1. Exam Instructions
2. FINAL EXAM

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CHAPTER 1 - Overview of HRM Field

Ch 1.1 - Human Resource Management: Definition, Objectives & Responsibilities

Ch 1.2 - History of HRM: Craft System & Human Relations Movement

Ch 1.3 - What Is Human Capital? - Importance to An Organization

Ch 1.4 - The Internal Structure of an HR Department

Ch 1.5 - External Factors Impacting HRM

Ch 1.6 - Aligning HRM and Organizational Strategy

Ch 1.7 - Human Resource Management vs. Personnel Management

Ch 1.8 - Generational Values in the Workplace: Differences and Dominant Values

Ch 1.9 - Major Job Attitudes: Satisfaction, Commitment, Engagement & More

Ch 1.10 - Ethical Issues in HR: Definition & Importance

CHAPTER 2 - Organizational Theories & Human Resources

Ch 2.1 - Classical Scientific School of Management

Ch 2.2 - Frederick Taylor & Management: Maximizing Productivity & Efficiency

Ch 2.3 - Fayol's Theories on Staff Management and Worker Satisfaction

Ch 2.4 - Henri Fayol's Management Principles: Managing Departmental Task Organization

Ch 2.5 - The Human Relations Movement: Definition and Significance to Organizational Behavior

Ch 2.6 - Theory X & Theory Y: Two Types of Managers

CHAPTER 3 - Job Analysis and Design

Ch 3.1 - Job Design: Definition and Purpose

Ch 3.2 - Empowerment and Job Design

Ch 3.3 - Types of Job Redesign: Job Enrichment, Enlargement & Rotation

Ch 3.4 - Reengineering Jobs for Continuous Improvement

Ch 3.5 - The Importance of Job Specifications, Job Descriptions, and Position Descriptions

Ch 3.6 - Four Methods of Job Evaluation: Ranking, Classification, Point & Factor Comparison

Ch 3.7 - Analysis & Design in Performance Standardization

CHAPTER 4 - Staffing in Organizations

Ch 4.1 - Human Resource Management: Hiring and Staffing

Ch 4.2 - The Hiring Process: How Human Resource Managers Recruit and Hire Employees

Ch 4.3 - Common Staffing Selection Methods: Definitions, Interview Types, Pros & Cons

Ch 4.4 - Job Bidding as a Recruitment Method

Ch 4.5 - Absenteeism and Turnover in the Workplace: Definition & Effects

Ch 4.6 - Terminating an Employee: Process & Best Practices

Ch 4.7 - Types of Termination: Attrition, Layoffs, Resignation, Retirement & RIF

Ch 4.8 - Impulsive, Comparison, Pre-Planned & Conditional Reasons Employees Quit

CHAPTER 5 - Training and Development in Organizations

Ch 5.1 - Assessing Training Needs of an Organization

Ch 5.2 - Types of Employee Training Programs

Ch 5.3 - New Hire Orientation: Importance of Training Design & Content

Ch 5.4 - Methods for Training Employees: Mentoring, On-The-Job & Job Rotation

Ch 5.5 - What Is Career Management and Development? - Definition and Purpose

Ch 5.6 - Career Stages: Establishment, Advancement, Maintenance & Withdrawal

Ch 5.7 - Goleman's Domains of Leadership: Definition and Concept of Emotional Intelligence

Ch 5.8 - Common Methods of Employee Discipline: 'Hot Stove' and Progressive Discipline

CHAPTER 6 - Performance Appraisals

Ch 6.1 - Performance Appraisals: Benefits and Challenges

Ch 6.2 - Uses of Performance Appraisals: Administrative and Developmental

Ch 6.3 - Importance of Reliability, Acceptability, Sensitivity & Practicality in Performance Appraisals

Ch 6.4 - Types of Performance Appraisal: Trait, Behavioral & Results

Ch 6.5 - Common Appraisal Methods 1: Critical Incident, Graphic Rating Scale & BARS

Ch 6.6 - Common Appraisal Methods 2: Narratives, Forced Choice & Forced Distribution

Ch 6.7 - Performance Appraisal and 360 Feedback

Ch 6.8 - What Is Management by Objective? - Defining the MBO Process

Ch 6.9 - Job Dissatisfaction: Causes, Reasons and Employee Responses

CHAPTER 7 - Employee Compensation Issues

Ch 7.1 - Understanding Employee Compensation

Ch 7.2 - Direct, Indirect & Non-Financial Compensation Strategies

Ch 7.3 - Common Compensation Systems: Salary, Hourly, Contractor, Pay-For-Performance

Ch 7.4 - Compensation Equity: Definition & Importance

Ch 7.5 - Mandatory vs. Voluntary Benefits: Definition & Examples

Ch 7.6 - Retirement Compensation Systems: 401(k) and Pensions

Ch 7.7 - Incentive Compensation Plans: Merit Pay, Piece Rates, Commissions, Bonuses & Skills-Based

Ch 7.8 Organizational Incentive Programs: Profit Sharing, Gain Sharing, and Employee Stock Ownership

Ch 7.9 - Trends of Executive Compensation in the U.S.

Ch 8.1 - Employee Rights: Employment-At-Will Doctrine & Exceptions

Ch 8.2 - Employee Rights: Privacy & Safety

Ch 8.3 - How Organizations Promote Work-Life Balance: Definition and Common Practices

Ch 8.4 - Stress in the Workplace: Definition, Sources & Meaning

Ch 8.5 - Consequences of Stress at Work: Physiological, Psychological & Behavioral Symptoms

Ch 8.6 - Human Resource Management (HRM): Laws & Regulations

Ch 8.7 - Equal Employment Opportunity: Title VII Law & Regulations

Ch 8.8 - Equal Employment Opportunity: Title VII Requirements for Managers & Organizations

Ch 8.9 - Equal Employment Opportunity: ADA Law & Regulations

Ch 8.10 - Equal Employment Opportunity: ADEA Law & Regulations